Near the end of the year, it is also the time to usher in the peak of tourism, which should have been a happy moment for the hotel industry. However, following the "towel door" incident, the hotel industry has recently fallen into a "sheet door" collectively-it was revealed that the hotel sheets were "violently steamed white" and bloody linen and club underwear were mixed and washed, and the exposed washing company and 7 Days, Home Inns.
How much do you know about linen washing
In the hotel industry, linen is a technical term, which refers to almost everything related to "cloth" in modern hotels, including hotel room bedding, such as sheets, quilt covers, pillowcases, pillow cores, quilt cores, decorative fabrics, etc. Hotel bathroom products: such as square towels, face towels, bath towels, bathrobes, etc. Textiles used in hotel restaurants: such as tablecloths, mouth cloths, chair covers, etc.
Every day, a hotel has a lot of linen used by its guests to be cleaned.
According to the relevant requirements, different types of linen should be washed separately, and professional washing products harmless to human body should be used. Clean and polluted linen must be placed separately. According to public information, there are three kinds of commonly used washing products: one is block, such as soap, transparent soap and compound soap; The second is powder, such as washing powder and natural soap powder; The third is liquid, such as detergent, liquid soap, bath milk, shampoo and so on. The products of regular enterprises have a specific fragrance, and the liquid products are transparent without suspended matter (non-transparent, uniform and non-layered); The block product has uniform organization and pleasing color; Powdered products have uniform color and no impurities. The average net contents of liquid and powder products all meet the standard requirements < P > However, it can be seen from the video of the washing company exposed this time that the washing company does not mix different kinds of linens, even mixing bloody linens and club underwear, and the cleaning and contaminated linens are not strictly separated. Worst of all, the washing products it uses belong to "violent steaming" with chemical products-it is not really clean, but the surface looks white, and it is also harmful to the human body.
The tragedy of outsourcing
This is not the first time that this kind of incident has been exposed in the hotel industry. Many years ago, Qitian, Huazhu, etc. were also accused of problems with the washing company they cooperated with. At that time, Qitian Hotel said that there were regulatory loopholes in the implementation of the hotel, requiring the hotel involved to immediately change to a designated large-scale washing supplier with the qualification of national environmental assessment, and in the future, it will increase the PH value test and conduct spot checks on the hotel linen.
why have the problems been "repeatedly taught" for many years?
In the interview, many people in the hotel industry also expressed similar views with Zhang Jun..
"The events such as' towel door' and' sheet door' experienced by the hotel industry in recent years are all the same in essence, but they are actually cost issues. In recent years, the income of hotels is getting lower and lower, and the return period of investment is getting longer and longer, most of which have exceeded 5 years. Therefore, in terms of manpower and other costs, the hotel has been trying to save costs. As a result, the quality of service is directly reduced. The previous' towel door' storm was a problem of cleaning staff and related managers, but this' sheet door' was reflected in the loopholes in linen cleaning management. A budget hotel with a room size of 111 spends tens of thousands of yuan on washing every month. If it is outsourced to a washing company at a low price, it can save money, but such a low-cost approach not only shortens the service life of linen, accelerates depreciation, but also affects the health of guests. However, it is very difficult to solve similar industry problems in a short time. " Zhao Huanyan, chief knowledge officer and senior economist of Huamei Consultancy, analyzed.