The China Tourist Hotel Industry Code promulgated by China Tourist Hotel Industry Association has come into effect since May 1, 2002. The main purpose of the "norms" is: to advocate honesty and trustworthiness, strengthen the hotel's commitment to the guests, and safeguard the legitimate rights and interests of the guests and the hotel; standardize business activities, and maintain the business order of the enterprise; guide the hotel to do things in accordance with the international rules, so that the hotel operation more in line with international practice; and gradually establish the hotel industry's credibility and the industry's norms system. The Code is the first industry standard of China's tourism hotel industry, her introduction marks a new step towards a more mature direction of China's tourism hotel industry, the management of further in-depth and refinement. The implementation of the "norms" is to implement the CPC Central Committee and State Council vigorously rectify the spirit of the tourism market order of practical action; is the initiative to deal with China's accession to the World Trade Organization, the global economic integration of competition and the challenge of positive initiatives; is to improve the construction of the tourism hotel industry regulations are an important step; is to guide the hotel guests consumer behavior, to protect the legitimate rights and interests of the coordinator; is to promote the sustained and healthy development of China's tourism industry, the beacon; is an important hand to strengthen the management of the hotel industry in our country. It is the important hand of strengthening the management of the hotel industry in China. In August 2009, China Tourist Hotel Association again revised the "China Tourist Hotel Industry Code". Name of the law China Tourist Hotel Industry Code Promulgation Department China Tourist Hotel Association Promulgation Date May 1, 2002 Implementation Date May 1, 2002 Revision Date August 2009 Effectiveness
Edit paragraph China Tourist Hotel Industry Code
(China Tourist Hotel Association August 2009 Revision)
Chapter I General Provisions
The first chapter of the general rules
Article 1 In order to advocate the fulfillment of the code of good faith, to protect the legitimate rights and interests of guests and tourist hotels, to maintain the normal order of operation and management of the tourist hotel industry, and to promote the healthy development of China's tourist hotel industry, the China Association of Tourist Hotels and Resorts, in accordance with the relevant state laws and regulations, hereby formulates the "China's Tourist Hotels and Resorts Industry Norms" (hereinafter referred to as the "Norms"). Article 2 Tourist hotels include all kinds of hotels of economic nature, including hotels, guest houses, resorts and so on (hereinafter referred to as hotels) within the territory of China. Article 3 Hotels shall comply with relevant state laws, regulations and rules, abide by social ethics, operate in good faith, and maintain the reputation of China's tourism hotel industry.
Chapter II Reservations, registration, check-in
Article 4 The hotel shall perform the accommodation contract with the guest ****, due to force majeure can not perform the accommodation contract between the two sides, either party shall promptly notify the other. If both parties agree otherwise, the agreement shall be dealt with according to the agreement. Article V hotels due to overbooking and the booking of guests can not stay, the hotel should take the initiative to arrange for guests to stay in local hotels of the same grade or higher than the grade of the hotel, the costs incurred by the hotel. Article VI should be with the hotel team, conference, long-stay guests sign a housing contract. The contract should include the guests to stay and leave the time, room grade and price, food and beverage prices, payment methods, breach of contract and other payments. Article VII hotel guests in the check-in procedures, should be in accordance with the relevant provisions of the state, require guests to show valid documents, and truthful registration. Article VIII of the following cases the hotel can not be received: (a) carrying items that jeopardize the safety of the hotel into the hotel; (b) engaged in illegal activities; (c) affect the image of the hotel (such as those who carry animals); (d) the inability to pay or had a record of evasion; (e) the hotel is full; (f) the laws and regulations provide for other cases.
Chapter III Hotel Charges
Article IX The hotel shall place the room rate table in a prominent place at the main service desk for guests' reference. If the hotel gives guests discounts on room rates, it should be agreed in writing. Article 10 the hotel shall prominently displayed in the front lobby room prices and accommodation time settlement method, or to confirm that the above information has been informed in an appropriate manner. Article XI according to national regulations, the hotel if the room, food and beverage, laundry, telephone and other services to add service charges, should be in the room rate list or the price list of the relevant services on the price.
Chapter IV Protection of guests and property safety
Article XII In order to protect the personal and property safety of guests, the hotel room door should be equipped with anti-theft chains, door mirrors, emergency evacuation map, the bathroom should be effective anti-skid measures. Guest rooms should be placed in the service guide, accommodation instructions and fire prevention guide. Conditional hotels should be installed in the guest room electronic door locks and public **** area security monitoring system. Article XIII of the hotel should ensure that fitness, entertainment and other facilities, equipment and safety. Article XIV of the guests may damage the personal and property safety of the place, the hotel should take protection, warning measures. Warning signs should be in Chinese and foreign languages. Article XV of the hotel should take measures to prevent guests placed in the guest room property loss, damage. Due to the hotel's reasons for the loss of guests' property, damage, the hotel shall be liable. Article XVI of the hotel shall protect the privacy of guests. In addition to daily cleaning, maintenance facilities and equipment or fire and other emergencies, hotel staff without the permission of the guests shall not enter the guest room.
Chapter V custody of guest valuables
Article XVII of the hotel should be set up in the front lobby with a double lock of the guest valuables safe. The location of the safe for valuables should be safe, convenient, hidden, and able to protect the privacy of guests. Hotels should be in accordance with the specified time limit, free of charge to provide guests with valuables storage services. Article XVIII of the hotel shall make written provisions for the custody of the valuables of the guests, and guests to be prompted in the check-in registration. Violation of Article 17 and the provisions of this article, resulting in the loss of guests' valuables, the hotel shall bear the responsibility for compensation. Article 19 When guests deposit valuables, the hotel shall require the guests to fill in the list of valuables deposit, and go through the relevant procedures. Article 20 The safe set up in the hotel room is only for the guests to provide storage of general items. If the valuables are not stored in the safe for valuables in the front lobby of the hotel according to the regulations, and the valuables of the guests in the guest rooms are lost or damaged, if the responsibility lies with the hotel, it can be regarded as general articles to be compensated. Article 21 If there is no prior agreement, after the guest checks out and leaves the hotel, the hotel can take out the guest's valuables stored in the safe and deal with them in accordance with the relevant provisions. The hotel shall make this provision clear on the guest's valuables deposit list. Article 22 If a guest loses the key to the hotel's valuables safe, in addition to compensating for the cost of the key, the hotel may also ask the guest to bear the cost of repairing the safe.
Chapter 6: Custody of Guests' General Items
Article 23 When the hotel takes care of guests' luggage stored in the luggage storage area in the front hall, the hotel shall check whether the package is intact and safe, ask whether there are prohibited items, and issue the luggage storage card to the guest after both parties confirm in person. Article 24 The guests in the catering, recreation, front lobby luggage storage and other places to store items, the hotel should ask the guests face to face whether there are valuables in the stored items. If there are any valuables in the items deposited by the guests, they should declare to the hotel, and the staff of the hotel will accept them and hand them over to the hotel for free custody; if the guests do not declare or agree to verify the items beforehand and cause the items to be lost or damaged, the hotel will compensate for them according to the general items if the responsibility lies in the hotel; if the guests do not put forward the need to take special custodianship measures for the deposited items, and the items are damaged or wasted because of the items themselves, the hotel shall pay compensation for the damage or loss of the items. The hotel shall not be liable for any loss or damage caused by the guest's failure to explain in advance the situation of the deposited articles, which causes the hotel to suffer loss, except that the hotel knew or should have known that the hotel did not take remedial measures, the hotel may require the guest to bear the corresponding liability.
Chapter VII Laundry Services
Article 25 The guest to send washing clothes, the hotel shall require the guest to indicate the type of washing and requirements on the laundry list, and shall check the condition of the clothing with or without damage. If the guest has special requirements or the hotel staff found that the clothing is damaged, the two sides should be confirmed in advance and noted on the laundry list. If the guest does not make any special request in advance and the hotel carries out the washing according to the routine, the hotel will not bear the compensation responsibility for the damage caused to the clothes. Guests to send washing clothes in the laundry immediately after the discovery of damage and other issues, and the hotel can not prove that the clothing is damaged before washing, the hotel bears the corresponding responsibility. Article 26 The hotel shall state on the laundry list that the guests are required to remove the items in the laundry. The hotel shall not be liable for the loss of items in the guest's clothing after washing.
Chapter VIII Management of parking lot
Article 27 The hotel shall protect the safety of hotel guests' vehicles in the parking lot. Due to poor storage, resulting in vehicle loss or damage, the hotel bears the corresponding responsibility, but because of the guest's own reasons for loss or damage to the vehicle except. Both sides are at fault, each should bear the corresponding responsibility. Article 28 The hotel shall prompt the guests to keep the articles placed in the car. The loss of items placed in the car, the hotel is not responsible.
Chapter 9 Others
Article 29 If a hotel refuses to allow guests to bring their own drinks and food into the restaurant, bar, ballroom or other places for enjoyment, the hotel shall place a notice of refusal in a prominent position on the business premises or confirm that it has informed the guests of the above information in an appropriate manner. Article 30 The hotel is obliged to remind the guests to comply with the relevant state regulations in the guest rooms, and shall not leave others to stay or transfer the guest rooms to others without authorization and change the use of the rooms. For violation of the regulations caused by the hotel losses, the hotel can require the guest to stay in the room to bear the corresponding liability. Article 31 The hotel can verbally prompt or notify the guests in writing not to remodel or decorate the rooms by themselves. Without the consent of the hotel to carry out remodeling, decoration and damage caused by the hotel can require guests to bear the corresponding liability. Article 32 The hotel is obliged to remind the guests to take care of the hotel property. Due to the reasons of the guests caused damage, the hotel can require the guests to bear the responsibility of compensation. Due to the guest's reasons, the hotel maintenance of damaged facilities, equipment during the period leading to the guest rooms can not be rented, the premises can not be opened and the business loss, the hotel may, depending on the circumstances, require the guest to assume responsibility. Article 33 For the guests who drink too much, the hotel shall properly and timely discourage and prevent the guests from getting drunk in the hotel. If the guest is drunk and causes damage in the hotel, the hotel may ask the perpetrator to bear the corresponding compensation responsibility. Article 34 After the guests check out and leave the hotel, if there are articles left in the guest room, the hotel shall try to get in touch with the guests and return or send the articles back to the guests, or keep them for the guests, and the expenses incurred shall be borne by the guests. After three months, if the articles are still unclaimed, the hotel can keep a register and deal with them as found articles. Article 35 The hotel shall provide products and services in line with the grade of the hotel. If the products and services provided by the hotel are defective, the hotel shall take measures to improve them in time. Due to the hotel's reasons for the loss caused to the guests, the hotel should be based on the degree of loss to the guests to apologize, or give appropriate compensation.
Chapter X Handling
Article 36 If a member hotel of China Tourist Hotels Association violates the Code and causes adverse consequences and impacts, in addition to handling the matter in accordance with the relevant provisions, China Tourist Hotels Association will notify and criticize the member hotel within the Association. Article 37 If a member hotel of China Tourist Hotel Association violates the Norms and causes great harm to the person of the guest, or causes serious damage to the property of the guest, the member hotel will be criticized by the association. Or cause serious damage to the property of the guests and the circumstances are serious, in addition to compensation in accordance with the provisions of the China Tourist Hotels Association will be given to the member hotel public criticism. Article 38 China Tourist Hotels Association member hotels in violation of the "norms", to the guests caused major personal injury or to the guests of the property caused major losses and the circumstances are particularly serious, in addition to the compensation in accordance with the provisions of the Standing Committee of the China Tourist Hotels Association will be removed from the member hotels by the executive council of the China Tourist Hotels Association.
Chapter XI By-laws
Article 39 The safety evacuation signs of the public **** places of the hotel shall comply with the national regulations. Hotel graphic symbols, shall comply with the Chinese people's *** and national tourism industry standard LB/T001-1995 tourism hotel public **** information graphic symbols. Article 40 China Tourist Hotel Association member hotels if disputes with the guests, should refer to the relevant provisions of the "norms" negotiation to resolve; consultation fails, the two sides in accordance with the relevant state laws, regulations and provisions. Article 41 The Code shall apply to member hotels of China Tourist Hotels Association. Article 42 The Code shall come into force from May 1, 2002 onwards. Article 43 The "norms" adopted by the Executive Council of the China Tourist Hotels Association and is responsible for interpretation.