Rooms are equipped with five-star facilities, which can provide guests with safe, comfortable, convenient, clean and beautiful rest and workplace. All kinds of decorative materials and equipment materials shall not be harmful to human health.

(1) gate

A, the material selection meets the five-star standard, and is coordinated with the interior decoration;

B, with good sound insulation performance;

C, beautiful and smooth, intact, open and close freely, no noise, good feel;

(2) Windows

A, the window surface is bright, with good heat insulation, sealing and sound insulation performance;

B, the colors and patterns of the inner and outer curtains are high-grade and beautiful, which are in harmony with the interior decoration and have good shading effect;

C, intact, open and close freely, no noise;

(3) the ceiling

A, with good reflection and sound absorption performance;

B, smooth surface, soft color, no cracking, peeling or peeling;

(4) Wall

A, suitable materials, beautiful and soft colors and patterns, and coordinated with interior decoration;

B, there should be a vanity mirror or vanity mirror and accessories on the wall, with reasonable hanging position, harmonious and beautiful appearance, appropriate size, and suitable for the specifications and grades of the guest room;

C, metope in good condition, no cracks and scars;

(5) Grounding

A, the carpet material meets the five-star standard, and the floor color is in harmony with the interior decoration;

B, carpet laying flat;

C, carpet in good condition, no damage;

(6) Lighting equipment

A, ceiling lamp, wall lamp, table lamp, mirror lamp, floor lamp, night lamp and other lighting equipment, the selection is reasonable, in harmony with the interior decoration, the quantity is complete, the installation location is suitable, the regional lighting is good, and the illumination is not less than 50LX；;

B, lamps and lanterns control switch is safe, effective and convenient, plug the line is hidden;

C, all kinds of lighting equipment should be kept in good condition;

(7) Air conditioning equipment

A, central air conditioning, indoor automatic control device, can adjust the room temperature at will, keeping it at 22 -24 degrees in summer and 20 -24 degrees in winter;

B, indoor ventilation is good, the air is fresh, and the fresh air scene should reach 20 square meters/hour/person;

C, equipment in good condition and effective, open freely, no noise;

(8) Communication and electrical equipment

A, the guest room and the bathroom in the room are equipped with telephones and telephones, with coordinated colors, good performance and complete functions. International direct dial telephone and DDD can be dialed directly, with message light;

B, the room is equipped with 18 inch color TV with remote control device, with international satellite antenna, and no less than 16 sets of programs are watched;

C. The room is equipped with a small refrigerator and audio equipment, and guests can listen to more than 5 programs at will;

D, telephone, television, audio, refrigerator and other equipment in good condition and effective, always in normal operation;

(9) Furniture

A guest rooms are equipped with upholstered beds and headboards, multifunctional bedside tables, sofa chairs (armchairs) and coffee tables, writing desks (or dressing tables) and chairs, wardrobes and luggage racks (or luggage racks), mini-bar wine racks (or wine cabinets) and other furniture;

B, all kinds of furniture materials, functions and specifications meet the five-star standards, exquisite workmanship, color, shape and room decoration coordination, reasonable zoning settings;

C, all kinds of furniture intact, in a new state;

(10) toilet equipment

A, bathroom wall, tile, floor tile or marble on the ground, choose high-grade materials, the ground is non-slip and moisture-proof, with floor drain;

B, the washstand is paved with marble countertops, and the wall is equipped with a multi-faceted cosmetic mirror, which is bright, wide and complete;

C, gong barrels, basins, bathtubs, showers, complete configuration, reasonable zoning, texture grade in line with five-star standards;

D, the toilet has a110/220v power socket, and is equipped with a hair dryer and a weighing scale;

E, indoor and regional ventilation and lighting is good, sufficient light;

F, all kinds of equipment is safe and convenient to use, intact;

(1 1) safety equipment

A the door lock is safe and reliable, and the door mirror, anti-theft chain and other safety devices are complete;

B, there are smoke detectors in the room, emergency evacuation and safe passage schematic diagram and emergency lighting device;

C, each floor of the guest room is equipped with evacuation stairs corresponding to the number of guest rooms, and ensure smooth; The door leading to the evacuation stairs should be opened outwards, and an indicator box should be set at a prominent position in the passage; The emergency lighting device shall be installed at the top of the passage and evacuation stairs or at an appropriate position on the wall, with a minimum illumination of not less than 50LX and a lighting power supply time of not less than 20 minutes.

D security TV monitoring is installed on each floor of the guest room, and the installed camera angle can monitor the passage of the whole floor. According to the security patrol line configuration, the patrol is in place and the instruments (clocks) are complete;

E, all kinds of safety equipment and devices installed in a reasonable position, complete trouble-free, and always in normal operation;

(12) Equipment maintenance

A, guest room equipment overall decoration design is good, well-equipped, harmonious and beautiful, and zoning settings, reasonable placement, forming zoning function;

B, equipment maintenance system is perfect, the specific implementation, found that the equipment status is abnormal, immediately repair;

C, all kinds of facilities and equipment in a normal state, the intact rate is not less than 98%;

2, room supplies

The grade, specification and quantity of room supplies should meet the five-star standard;

(1) linen products

A. Each bed is equipped with sheets, sheets, pillow cores, pillowcases, blankets, bedspreads and spare blankets or duvets;

B, the bathroom is equipped with square towels, face towels, bath towels, foot towels, bathrobes;

C, all kinds of linen supplies in good condition, the texture meets the standards;

(2) Service indication items

A, each room should be equipped with service guide (including passenger information issued by the local public security department), telephone guide, telephone directory commonly used in this area, TV channel description, price list, guest comments, "Do not disturb" and "Please clean quickly" signs, good night card and "Don't smoke in bed" signs, food delivery menu and food delivery service list, laundry list and laundry bag, and local traffic map in Chinese and English.

B, all kinds of service indicators are of good quality and beautiful design, and are gradually unified with the hotel visual image design;

C, all kinds of service indicator items are placed in a standard, flat and intact.

(3) Drinks and drinking utensils

A, the guest room bar provides not less than 8 kinds of soft drinks and not less than 5 kinds of spirits;

B. There are tea sets, red green tea (with teapot) or bagged coffee, hot water bottles, hot water cups, cold water bottles, cold water cups, wine glasses, bar, ice cones and ice clips in the guest room;

C, all kinds of drinks and drinking utensils are of good quality, in line with the quality deadline, neatly arranged and beautiful, and easy to access;

(4) stationery

A. The guest room is equipped with stationery, post-it notes folder (placed next to the telephone), writing paper, fax writing paper, envelopes and airmail envelopes, notes (placed in post-it notes folder), ballpoint pens and pencils;

B, all kinds of stationery are of good quality, beautifully printed, beautifully designed, smooth and intact, and the specifications are easy to get;

(5) Health care products and beauty products

1. The toilet is equipped with soap, shower gel, shampoo, toothbrush, toothpaste, shower cap, comb, product tray, mouthwash cup, toilet paper, toilet paper, sanitary bag, cotton swab, alcohol cotton ball and trash can;

B, all kinds of supplies are of good quality, beautifully packaged, standardized and easy to get;

(6) Other household items

A, should be equipped with clothes hangers, trouser racks, skirts, clothes brushes, slippers, shoeshine tools, shoehorns, ashtrays and matches, coasters, sewing kits, labels and fire-proof garbage containers;

B, all kinds of goods are well-made, beautiful and in harmony with the five-star grade;

C, all kinds of supplies are placed in a standardized way for easy access;

(7) Items for guests to borrow

The room service center should be equipped with an appropriate number of multi-socket power connection boards, transformers, electric irons, ironing boards, hair dryers, weighing scale (except in the room) and other items for guests to borrow.

(8) Room supplies management

A, all kinds of materials centralized management, classification, fixed-point, fixed-point storage, recipients, distribution, consumption reimbursement and other management systems, so that regular statistics, inventory and accounts consistent;

B, in the supply of all kinds of goods, the cause and effect are clear, the quantity is accurate, and there are no accidents such as false reports.

3, guest room hygiene

All rooms should be cleaned/kloc-0 times a day to keep them clean, hygienic, comfortable and beautiful;

(1) Ceiling, wall and floor sanitation

A, smallpox, metope is bright and clean, no cobwebs, dust, watermarks and stains, wall decoration, murals neat and beautiful;

B, the ground clean, no garbage, stains and dead ends;

(2) Hygiene of doors, windows and curtains

1. Doors, doorbells, handles, door locks, house numbers, door mirrors and safety chains are clean, free from dust and stains;

B, windows, window sills and window frames are clean and tidy, and the glass is bright;

(3) Hygiene of lamps, furniture and equipment

A, all kinds of lamps and lanterns is bright and clean without ash, lampshade without stains and dirt, wires and power outlets clean;

B, all kinds of furniture surface is bright and clean, no ash, no watermark, no stains;

C, mirror clean and bright, flowers, bonsai, etc. They are neatly trimmed, and there are no fallen leaves and garbage in the basin;

(4) Air conditioning and electrical equipment hygiene

A, air conditioning outlet cleaning regularly, clean, no dust, no mildew;

B, telephone cleaning and disinfection every day, the surface is bright and clean;

C, telephone, refrigerator surface bright, no ash, frost and dirt in the refrigerator;

(5) Sanitary ware equipment hygiene

A the surface and inner wall of the gong barrel are clean, free of watermarks, stains and peculiar smell;

B, bathtub, basin, washboard clean and bright, all kinds of hardware fittings is bright and clean, shower curtain clean without stains;

Cleaning tools such as wiping cloths and brushes shall be placed separately to prevent cross contamination;

(6) Hygiene of guest articles

A, all kinds of linen, blankets, bedspreads are clean and smooth, without damage, stains and hair;

B, all kinds of drinking utensils are clean and bright, and used water cups and wine glasses must be disinfected according to the provisions of the Food Sanitation Law;

C, all kinds of service manuals and stationery are clean, smooth and intact, without damage, wrinkles and stains;

D, clothes hangers, trouser racks, skirts and trash cans and other items are bright and clean without ash;

(7) Hygienic and Noise Standards for Drinking Water

First, drinking water must meet the standards prescribed by the health department, transparent, colorless, tasteless, free of foreign bodies, pathogenic microorganisms and parasitic eggs;

B, the maximum noise in the guest room shall not exceed 40 decibels, there is no noise source outside the room, and the noise in the corridor shall not exceed 45 decibels.