Meituan JIT insurance is the delay insurance for every takeaway ordered by Meituan merchants. Therefore, the premium of Meituan JIT Bao is paid by the merchants to protect the buyers. If the delivery time is later than the estimated latest arrival time and meets the claim conditions, the insurance company will pay the buyer on behalf of the rider. However, because of the rules of the Meituan platform, if the delivery is overdue, the rider will still be punished.
1. The mission of Meituan is to "help everyone eat better and live better together". Founder Wang Xing established "* * * and prosperity" in the gene of Meituan. As a leading e-commerce platform for life service in China, the company has consumer-friendly apps such as Meituan, Public Comment and Meituan Takeaway, covering more than 200 categories such as catering, take-away, fresh retail, taxi, bicycle enjoyment, hotel tourism, movies, leisure and entertainment, and covering 2,800 counties and cities across the country.
Second, fold the pre-sales review process.
When Meituan cooperates with any business, it must undergo a strict eight-level audit by the quality control team specially established by Meituan. Merchants who fail to pass the audit can cooperate with Meituan to ensure the rights and interests of consumers to the maximum extent, and all levels are for the sake of consumers:
1, online research;
2. Investigate the merchants on the spot, and then sign a contract with the sales plan;
3, the city manager to review the contract and related materials;
4, headquarters quality control audit contract and related materials;
5. On-site business interview;
6. The quality control department of the headquarters reviews the interview content and gives the materials to the editor to write a copy;
7. Responsible for editing and reviewing the copy;
8. Final review of quality control at headquarters.
Third, after-sales service guarantee
Meituan has always followed the principle of consumers first, merchants second and Meituan third. Since its establishment, it has attached great importance to honest management. So far, a whole system has provided consumers with good prices, good goods and good services.
1, Meituan is the first group buying website in China that allows consumers to evaluate their consumption after consumption, so that we can find problems in consumption in time.
2. Meituan is the first group buying website in China that will send SMS reminders to consumers many times before the coupon expires.
3. Meituan is the first group buying website in China to build a large customer service center. With the rapid growth of sales, whether the customer service phone can be connected has become a very important factor in the consumer experience.
4. Meituan is the first group-buying website to provide expired group-buying coupons, and it will refund tens of millions at one time on the first anniversary of Meituan. Prior to this, group purchase coupons could not be used after expiration, and the money prepaid by consumers could not be retrieved, which greatly affected consumers' trust in group purchase websites. In order to solve this problem, Meituan took the lead in introducing expired refunds and returning the money that should not be taken back to consumers. Expired refund was initiated by Meituan in the world, and even Groupon, the originator of group buying website, has not been realized so far.
Meituan launched the after-sales service plan of "worry-free group buying". The contents include: unconditional refund for seven days after purchase, free for consumers who are dissatisfied, and one-click refund for consumers who are overdue.