1. How do tourism enterprises strengthen the management of social communication
Ethnic exchanges and blending are a powerful thrust for the self-improvement and development of the Chinese nation. Historically, all ethnic groups in China have deepened their understanding in exchanges, learned from each other, learned from each other's strong points in exchanges, and won in harmony and harmony. After each in-depth exchange and blending, groups stronger and better than the original nationalities will emerge, and the result is to form a stronger political power and a unified multi-ethnic country in a wider range.
first, economic exchange and development. Donkeys, mules and wheat were all introduced to the Central Plains by ethnic minorities through West Asia, and corn and sorghum were also introduced to the Mainland by ethnic minorities, while all the daily necessities of nomadic people came from the Central Plains.
Grain, silk, tea, meat, milk, oil and other products of nomadic people and fishing and hunting people in the Central Plains constitute the basic products of ancient agricultural production in China. This kind of economic complementarity and interdependence will inevitably form economic national affinity, thus producing political cohesion.
second, the progress of science and culture. The formation and development of Putonghua has experienced the mutual influence, absorption and tempering of southern Liaoning, Yanjing and Tunguska languages. Chinese characters also absorb the contents of different national languages and religious cultures. Through the cultural and scientific exchanges and promotion among ethnic groups, * * * has promoted the development of culture and science in China.
Third, people improve the living standards of all ethnic groups. Food, clothing, housing and transportation of all ethnic groups absorb and promote each other to varying degrees. Han American cooking methods and grain-based diet are gradually accepted by other ethnic groups.
Similarly, the milling technology and shochu production technology from neighboring ethnic areas have also been fully utilized and developed by the Han people, thus enriching their respective food culture. Brick and tile buildings in the Central Plains have been accepted and put into practice by almost all ethnic groups, while beds, tables and chairs introduced into the Central Plains by ethnic minorities are loved and widely used by all ethnic groups.
2. How to strengthen tourism management
As the first professional organization in China to provide full-service for scenic spots and tourism projects, Guangzhou Zhihui not only has rich experience in operation and management of several 5A-level scenic spots, but also believes that professional training is needed for practitioners in scenic spots to do a good job in scenic spot management, which is conducive to cultivating their own scenic spot management team and improving the overall quality of employees. It is also necessary to improve the service quality, the construction of marketing channels, the influence and awareness of scenic spots and the brand value. 4. It is conducive to improving development ability, enhancing marketing awareness, improving management level and enhancing profitability of scenic spots.
3. What should tourism enterprises do
Strictly speaking, it is not allowed to call travel agencies now. At present, the management methods of legally joining tourism enterprises to engage in tourism business activities are:
First, setting up branches. With the qualification of a legal person, you can set up a branch. You only need to file with the tourism authorities and pay the corresponding deposit on the premise that the procedures are legal.
second, to set up a business outlet, an establishment with legal personality can go through the formalities in the local or cross-regional industrial and commercial departments and register with the tourism authorities without paying a deposit.
4. how can travel agencies operate according to the law, so as to improve the quality of tourism services?
The interview is divided into two steps: the first step is to introduce yourself, and the second step is to answer questions.
(1) introduce yourself.
The self-introduction exam mainly includes ideological and moral quality, professional psychological quality and professional image quality.
1. Professional quality evaluation
(1) Ideological and moral quality
Candidates should have a correct world outlook, outlook on life and values; Patriotism, courtesy, honesty, unity and friendliness; Have a strong awareness of knowing the law, understanding the law, obeying the law and using it.
(2) Professional psychological quality
Candidates should be optimistic and cheerful, have certain emotional control ability, be able to handle problems calmly and have strong adaptability to emergencies.
major a
pay attention to the assessment of candidates, and study in specialized courses in technical secondary schools or vocational high schools. Master the basic knowledge and skills of key professional core courses such as Introduction to Tourism, Basic Knowledge of Tourism, Tour Guide Business and Hotel Service.
3. Professional ability level
Examining candidates' mastery of basic knowledge and basic operating procedures of tourism enterprises. Focus on the practical ability that candidates should have in the service process of core tourism enterprises such as travel agencies, tourist hotels and scenic spots; Ability to handle and solve problems in customer service.
5. How to do a good job in tourism
Tourism, known internationally as tourism industry, is a comprehensive industry that relies on tourism resources and facilities to attract or receive tourists and provide them with transportation, sightseeing, accommodation, catering, shopping and entertainment. Tourism business consists of three parts: tourism, transportation and passenger transport, and accommodation represented by hotels. They are the three pillars of tourism.
1. Among tourism majors, tourism management is the most popular and employed major.
Tourism management is a new discipline established with the development of China. In China, although this discipline was born only 21 years ago, it has become an important discipline department in the discipline system of business administration. Cultivate senior professionals with professional knowledge of tourism management who can work in tourism administrative departments at all levels and tourism enterprises and institutions.
The tourism management major of tourism major cultivates the basic knowledge and skills of tourism enterprise management and service, and engages in the management and reception services of travel agencies, tourist hotels and other tourism industries, as well as advanced technical application-oriented professionals.
2. Scenic spot development
Multi-industry integration has become the foundation of tourism development. This multi-industry and multi-professional technology integration puts forward high requirements for tourism development consultation.
Tourism consultation needs product planning, marketing planning, investment operation planning, architectural planning, landscape design, architectural design, decoration design, etc. Therefore, it has become a cross-disciplinary technical cooperation business, which requires the integration of multiple professions.
3. Tour guides
Tour guides are mainly divided into Chinese tour guides and foreign language tour guides. Its main job is to guide tourists to feel the beauty of mountains and rivers, solve possible emergencies during the journey, and give help in food, accommodation and transportation.
In China, anyone who wants to engage in tour guide business must take the tour guide qualification examination according to the regulations. Those who pass the examination shall be entrusted by the tourism administrative department of the State Council to the people's tourism administrative department and the people's governments of provinces, autonomous regions and municipalities directly under the Central Government to issue tour guide qualification certificates.
4. Travel agency planning and scheduling is the combination of planning and scheduling. It is a kind of work that travel agencies arrange reception plans for tour groups and individual travelers, count relevant information, and undertake tourism service procurement and related business dispatch related to reception. As far as planning adjustment is concerned, cost leadership and quality control are the two cores of planning adjustment positions.
6. What aspects should we pay attention to in the process of interpersonal communication in tourism enterprises?
Communication principles
Because men and women are different, men and women should pay more attention to the discretion of conversation. A man may blurt out a dirty word or make an erotic joke in the process of chatting. These things are all right in private life, but they are absolutely forbidden in the office. This behavior is also disrespectful to women. Men should also avoid provocative words when praising women, lest the woman think you are giving her some sexual signals to make up for it.
dress code
you don't have to come to the office to do a costume show, and neither does the office. T a high-class club that needs you to dress with dignity and temperament. If a man opens his shirt and wears shorts, it is disrespectful to the women present. Women should pay more attention to their clothes, and never show off their sexiness, such as wearing miniskirts and revealing clothes.
Body Language Principle
In the office, if a woman loses her underwear shoulder strap, she should go to the bathroom instead of helping her untie it in front of men. This kind of behavior is more serious in men, and you may think that you are giving him sexual hints. If you are a male, you don't have to wear a loose belt or put a shirt in your pants when a female colleague is present, otherwise it will cause misunderstanding and make women unhappy. Women can avoid some provocative actions, especially body language. For example, comb your hair in front of men, touch men's clothes, hit men and wipe your cheeks with your hair. Although it was unintentional, the result was a sexual signal to the other party, which led to misunderstanding.
communication principle
Men and women in the office can talk about some light topics, but try not to bring some personal matters. Male and female colleagues at work are just working partners, so as to avoid excessive intimacy. If your colleagues regard you as an audience, you might as well talk to each other about the beautiful side of your marriage life and let them avoid emotional investment in you as soon as possible. Even colleagues of the opposite sex who are extremely tacit should only cooperate and help each other better in their work.