In order to ensure that work or things can be carried out in an orderly manner, it is often necessary to make a plan in advance. The contents of the plan are mostly work from superiors to subordinates or involving a large area, and they are generally distributed in the form of "file headers". So how should we make a plan? The following are five reception plans I collected for you, for your reference, hoping to help friends in need. Reception plan 1

Responsibilities of reception

1. When receiving VIP reservations, follow up the VIP arrival time, special reception level, guest position, etc., and issue a VIP notice;

2. Place an order in advance to the relevant departments to prepare related gifts, check the room 2 hours before the guests arrive at the store, and require the room to meet the use standards and the related gifts to be put in place;

3. When the VIP arrives, the relevant personnel meet him at the hotel gate;

4. follow up the service of VIP during its stay in the store;

5. Follow-up and feedback of VIP guests' opinions.

1. Preparation before the arrival of VIP guests

1. Marketing Department

1) Take the initiative to learn from the reception unit about VIP information, the itinerary, the specific arrangement of activities, and the requirements for entering the hotel, and organize the details in writing and report them to the top management of the hotel.

2) make a detailed reception plan, distribute the VIP reception plan to the housekeeping department, the catering department, the administrative office, the security department and other relevant departments, clarify the reception contents and responsibilities of each department, and do a good job in liaison and coordination of reception.

3) Be responsible for checking the specific flights and arrival time of all VIP guests who will check in the next day;

2. Greeting VIP guests when they arrive

1. According to VIP reception specifications, the assistant manager of the lobby will inform the relevant host receptionist to wait in the lobby 21 minutes before the arrival of the guests, and inform the host receptionist of the specific arrival time of the guests.

2. If the VIP guests are greeted by the hotel car, the hotel representative shall immediately inform the assistant manager of the lobby of the arrival time of the guests after receiving the guests.

3. The assistant manager in the lobby must ensure that the driveway at the door is unobstructed, and the doorman and bellboy in the lobby are ready and on standby according to the requirements of reception specifications.

4. All the receptionists must arrive at the lobby to prepare for the welcome, 11 minutes before the guests arrive.

3. During the stay of VIP guests

1. According to different VIP levels, the housekeeper manager/assistant manager of lobby/marketing manager must make a courtesy call to the VIP guests in the hotel at an appropriate time every day to show that the hotel pays special attention to VIP guests, but the time to disturb them should not be too long. The contents of the call should include:

-asking the guest's satisfaction with the comfort and hygiene of the room

-asking the guest's opinions on the service items and quality of the hotel's business departments

-asking whether the guest received special attention from the staff during his stay in the hotel

-asking the guest any comments or suggestions on the hotel as a whole

-asking the guest what special requirements he has

-asking the guest to leave. Do you need to arrange reception schemes such as vehicles? 2

1. Preparation before the meeting

1. Organize the meeting team and clarify the job responsibilities. Large-scale meetings should also formulate detailed work plans for meetings.

2. Send a meeting notice. Including the name, content, duration, time and place of the meeting and the scope of participants.

3. Print the meeting schedule, arrange the meeting procedures, and formulate matters needing attention.

4. Large-scale meetings should be organized and the group convener and discussion place should be proposed.

5. Meeting vouchers should be printed for large-scale meetings. Such as attendance cards, attendance cards, work permits, invitations, etc.

6. The venue layout and venue layout should fully reflect the meeting atmosphere.

(1) hang the emblem, emblem and flag.

(2) Set up the rostrum, implement the leadership of the rostrum, arrange seats, set up the speaking seats, visit the seats and microphones, and ensure the sound effect.

(3) determine the layout of the conference table, clearly divide the sub-conference area and make the participants clear.

(4) Ensure that the lighting, ventilation, recording, video recording and air conditioning facilities are complete and effective.

(5) Place suitable flowers.

7. post-service work. Large-scale meetings should make detailed arrangements for accommodation, car use, medical care, culture and entertainment, security and so on.

8. Make preparations for speaking at the meeting, voting, awarding prizes and taking group photos.

9. Conduct pre-meeting inspection or report the preparations to the leaders.

2. Meeting organization and service work

1. Meeting personnel arrived at the meeting place 1 hours in advance and checked the meeting place preparation repeatedly.

2. Do a good job in meeting sign-in and material distribution.

3. Make sure whether the leaders and spokespersons of the rostrum are here.

4. Organize the participants to sit from front to back according to the reservation scheme.

5. Maintain good order at the meeting place. 5 minutes before the start of the meeting, close the door of the venue, the participants are seated, and irrelevant personnel leave the venue; Turn off your cell phone during the meeting. Generally, you are not allowed to find someone, and irrelevant personnel are not allowed to enter the meeting.

6. Keep meeting minutes and write a briefing.

7. Take photos.

8. Book cars, boats and air tickets for the participants. Reception Plan Chapter 3

In order to arrange the work and life of leaders during their inspection in Shantou, and ensure their safety and health, The following reception schemes are specially formulated:

1. Reception time

21xx * month * day -21xx * month * day

2. Reception place

Pick-up place: hotel: inspection place:

3. Members of the inspection team

General manager of the region:

Director of the office:. Person in charge of reception

Chief person in charge: (to be determined) Specific implementers: (to be determined)

5. Preparatory work for reception

1. Accommodation and accommodation arrangements, booking hotel rooms in advance

2. Making relevant inspection routes and itinerary arrangements

3. Meeting the vehicles and driving to meet them

4. Arranging a reception. Pay attention to the eating habits of the inspection team

5. The specialty store arranges the welcoming matters and puts a welcome slogan at the door: Warmly welcome the leaders to our company to guide the work

6. Arrange the personnel to greet and accompany the inspection team

(1) On the afternoon of the month, I drove the company's commercial car from the company to arrive at the inspection team.

(2) During the inspection tour of the leaders, the arrangement of the responsible person and accompanying personnel can be found in the schedule.

(3) The welcoming and sending-off work shall be arranged by unified coordination.

VII. Division of responsibilities and arrangement

Logistics personnel: responsible for arranging the arrangement of flowers (2 pots), fruit bowls (2 plates), mineral water (1 bottles per person) and tea (1 cups per person) in the meeting room and reception room, and serving the meeting place.

photographer: responsible for taking pictures.

3. The logistics department is responsible for the following tasks:

(1) It is responsible for repairing the lighting in corridors, toilets, shops and outside the shops, and all the lights in the shops are turned on during the inspection. (2) Clean up the environmental sanitation of the store area, with no sanitary corner and no peculiar smell in the bathroom.

(3) put a group of flowers and welcome slogans in front of the door, and get ready before tomorrow. (4) Be responsible for arranging and implementing the welcome of each checkpoint.

(2) Take the lead in supervising and inspecting the implementation of the store's environmental sanitation and office order, so that the office, corridor, hall and bathroom are thoroughly cleaned and the articles are neatly placed.

(3) All departments should prepare relevant materials and put them in accordance with unified standards.

(4) During the inspection, all branch staff should wear uniform work clothes and badges.

VIII. Relevant requirements

1. All departments should attach great importance to the inspection of this regional inspection team, earnestly do a good job in various service guarantees, and ensure that no mistakes are made.

2, strict standards, earnestly implement. To further refine the specification requirements, the relevant materials should be complete and the details should be innovative. The service of the accompanying staff should be thoughtful and meticulous. When answering the questions raised by the inspection team, they should consider the problem from the overall perspective, be rigorous and easy-going, and can explain the problem without being verbose.

3. All departments should coordinate well, do their own work according to the requirements of the plan, and at the same time, do a good job of docking, so as to fill in the gaps between them.

4. In terms of vehicle support, it is responsible for dispatching vehicles and ensuring services. Arrange the inspection according to the situation: Commercial Vehicle Department.

IX. All the schedule of the investigation team

Reception plan for leaders

X. Details and charges

1. Hotel:

(1) Emgrand

(2) Sheraton

(3) Junhua

(4) Golden Bay

2. Catering:

(1) Seafood City

Tel:

(2) Restaurant

Tel:

(3) Restaurant

Tel:

(4) Grand Restaurant

Tel: Address: Reception Plan 4

1. Inspection team of provincial bureau:

Leader: XXXXXX

Driver: 3 people

Contact person: XXXXXX

2. Inspection personnel of Baoji Bureau: XXXXXX

Driver: XXX

3. Inspection arrangement: On 28th, the trunk highway maintenance group took the 311 National Highway and the 212 Provincial Highway to Qianyang, and then returned to Baoji. In the afternoon, take provincial highway 212 to Fengxian and national highway 316 to the junction of Gansu, and stay in Fengcheng Building in Fengxian. On the 28th, the Road Political Super Group inspected Fufeng, Dongheqiao Toll Station in Longxian County and Longxian Road Administration Brigade, arranged Longxian County for lunch, inspected County Road Administration Brigade, Bureau and Taipingzhuang Toll Station via Provincial Highway 212 in the afternoon, and stayed at Fengcheng Building in Fengxian County in the evening. The rural highway inspection team entered Baoji from Yangling on the 28th, arranged Qishan for lunch, inspected Qishan rural highway in the afternoon and stayed in Baoji in the evening. On the morning of the 29th, the trunk highway inspection team took the 311 National Highway to Chaiguanling and local roads, and took Jiangmei Road to Meixian, and arranged Meixian Guest House for lunch. Rural Highway Inspection chencang district Rural Highway on the morning of 29th, and lunch was arranged in Meixian County. On the afternoon of 29th, the three teams and the inspectors held a briefing in the conference room of Meixian section, and returned to Xi 'an after the meeting. Each inspection team shall be responsible for dining and lodging in the inspected unit, and the office shall be responsible for coordination. A briefing will be held in Meixian county, and the venue will be in the charge of Meixian section.

iv. Dining arrangement: On February 27th, the inspection team of trunk line maintenance, railway politics and accompanying inspection personnel stayed in Fufeng Guest House (Fufeng Section is responsible for it, and the bureau office coordinates it); On February 28th, 2118, the lunch trunk line maintenance team and inspection personnel had dinner at Yihe Hotel in Baoji and dinner at Fengcheng Building in Fengxian County (Fengxian Section was responsible for ensuring); On the 29th, the lunch of the three inspection teams and accompanying inspectors was arranged at Meijia Hotel in Meixian County, and the dining should be seated (Meixian Section is responsible for it, and the Bureau Office is responsible for coordination).

V. Accommodation arrangement in Baoji

1. The rural highway inspection team of the provincial bureau checked in Baoji on the evening of 28th, and the specific accommodation arrangement was in Yihe Hotel. On the afternoon of February 27th, coordinate with Jardine Matheson Hotel to determine relevant reception matters.

2. Before checking in, members of the inspection team should put away fruits, cigarettes and welcome words.

3. Before 18: 11 on February 28th, contact Jardine Matheson Hotel, and set up a reminder bell for the inspection team to check in, a meal wake-up service and other matters.

VI. Reception and support personnel: XXXXXX

VII. Organization inspection and meeting arrangement:

On the afternoon of October 28th, the organization inspection first arranged the inspection team members to the small conference room on the ninth floor of the organization, and then the counterpart departments assigned them to the departments for counterpart inspection.

the lunch report and briefing in Meixian county on February 29 will be in the charge of Meixian section, and the meeting place will be arranged in the meeting room of Meijia Hotel in Meixian county. The meeting room should have banners, such as "Good Road Cup in 2119 by Provincial Highway Bureau and Baoji Meeting on Comprehensive Overload Control in 71 Days", which will be specifically coordinated by the office. The report materials will be printed and bagged in 31 copies, which will be put in the meeting place before 12: 11 am on the 29th. The super-multimedia report on road politics was arranged by the road administration department to make preparations for the pilot broadcast in the conference room of Meijia Hotel on the morning of the 29th.

3. Meixian section is responsible for the preparation of the report meeting, and the conference room is equipped with seat tags and appropriate seasonal fruits, cigarettes, lighters, paper towels and mineral water. Put it in place before 12: 11 am on February 29th.

4. All the inspected departments in the industry should make good preparations for inspection, do a good job in sanitation in the inspected area, and create an environment that is easy to be inspected. The inspection materials should be put in order and can be read at any time according to the needs of the inspection team.

VIII. Division of specific matters:

1. Director Gong Linghua of the Logistics Service Center is specifically responsible for the public health of the bureau during the inspection of the bureau. (It is expected to be inspected before and after lunch on the 28th)

2. Zhang Yongtao is responsible for the writing, bagging and venue arrangement of the report materials brought to the inspection team of the provincial bureau.

3. Zhang Yongtao, the office, assisted by Han Hongmei, is responsible for the fruit placement, coordinate placement, venue guidance and venue service in the small conference room, leading office and departments of the bureau.

4. Zhao Minhong is specifically responsible for the accommodation arrangement of Jardine Matheson Hotel, the production of table coordinates, the production of room welcome coordinates, the humanized service, the guidance of check-in, and the placement of fruits and cigarettes (lighters) in the room. Assist.

5. The logistics service center for vehicle command and parking of the bureau is specifically responsible for the arrangement.

6. The inspection team will pass through all toll stations and overrun detection stations along the route, and the road administration department and the toll collection department will be responsible for the arrangement.

7. The Bureau Office is specifically responsible for vehicle scheduling and ride arrangement during the inspection.

8. The office is responsible for taking photos during meetings and inspections.

9. At 11: 11 am on February 27th, the accompanying inspectors took a unified bus at the gate of the bureau and went to the junction of Xianyang and Baoji on Provincial Highway 219 to meet the inspectors of the provincial bureau. The accompanying inspectors arranged lunch at Fufeng County Guest House on 27th.

IX. Bus arrangement:

X. Several requirements:

1. Personnel involved in the inspection and logistics support should clearly define their responsibilities and conscientiously do their tasks.

2. Organize carefully, pay attention to standards, communicate in time and coordinate well. It is necessary to establish a sense of the overall situation and implement it in strict accordance with the time limit and division of labor for the inspection.

3. During the acceptance period, the dining environment in Jing Ya should be kept clean and hygienic. (Wine Xifeng fifteen years, Baoji beer, red good cat). On the afternoon of February 27th, the menu of lunch for trunk line maintenance group and accompanying inspection personnel at Yihe Hotel and dinner for rural road group and accompanying inspection personnel at Yihe Hotel on February 28th was drawn up.

4. The reception and inspection personnel must guarantee 24 hours.