First, personal qualities:
1. Physical quality
It is best for the store manager to be young and strong, and he must be in good health and strong, and can withstand the pressure brought by long-term work fatigue and full-load intense work.
2. Personality requirements
1) Active
Take the initiative to face everything, take the initiative to meet challenges and solve problems whenever possible.
2) Strong endurance
The business activities in the store are smooth in a short time and hard and boring in a long time. The store manager must have enough endurance to lead the whole team through one difficulty after another.
3) Optimistic and cheerful
An optimistic and cheerful smile will always illuminate yourself and others like sunshine, and the manager's good mood will turn to the spring breeze, which will make the atmosphere of the whole store look brand-new.
4) Strong tolerance
Everyone has failures and mistakes, and the store manager should tolerate the faults of his subordinates, sincerely care for and motivate the clerk, and accompany them to grow up together.
Second, the ability:
1. Organization and leadership
Effectively and reasonably organize subordinates, mobilize the enthusiasm of shop assistants, and accomplish the goals set by the company.
2. Management ability
Constantly discover problems, nip in the bud, strengthen management, and make the overall operation of the store more reasonable; Organize manpower, material resources and financial resources in a planned way, allocate time reasonably, integrate resources and improve efficiency; Information and data are sorted out, analyzed and applied in practice, so as to foster strengths and avoid weaknesses and find loopholes.
3. Professional skills
Necessary skills for opening a shop and the ability to satisfy customers: analyze and solve problems quickly and correctly.
4. Self-learning and improving ability
Constantly learn and update professional knowledge, constantly enrich and grow, and improve yourself.
5. Training consulting ability
Can expand the vision of subordinates, make people do their best and improve the guiding ability of performance; Cultivate subordinates with their own standardized management, teach feasible methods, steps and skills, and make them do their duty and win their responsibilities. At the same time, check for leaks and fill vacancies, help subordinates correct their mistakes as soon as possible, and cultivate their rapid growth.
6. Honest professional ethics, as an example and the ability to take responsibility.
Have good management and noble moral character, cohesion and centripetal force, and play an important role in shop assistants; The leader of a store is the leader of the whole team. Don't shirk something, be brave in taking it.
Question 2: What are the necessary conditions for becoming a qualified store manager? As a qualified manager, you need to have at least the following aspects:
First, have certain decision-making ability, team skills and strong execution;
Second, the work is well organized;
Third, he has strong insight and judgment on the occurrence and change of things around him;
Fourth, have strong innovation ability;
5. Be a role model for employees;
Six, can effectively deal with stress events;
Seventh, fairness;
Eight, have a strong level of professional knowledge and business ability.
Question 3: What abilities does the store manager need? 1. Excellent professional ability. 2. Competent management ability. 3. Strong sense of professionalism and responsibility. 4. Have a correct attitude and deep feelings for employees. 5. Team building ability. 6. Leadership. 7. Good self-image. 8. Be able to maintain good communication with superiors.
Question 4: What do you need to be a qualified store manager? The first answer can get 2 points, and the accepted answer can get reward points and an extra 20 points. Managers should have the following abilities:
First, the manager does the right thing in his daily work.
The store manager should have the ability to grasp the direction and deal with the overall situation, don't dwell on the daily tedious things, and focus on the control of sales performance and funds and internal management. When dealing with the work, the manager of a store should first ensure that the net income in the store reaches or exceeds the expected target, and maintain a high productivity level under the premise of relatively low overall cost.
Second, managers should have a sense of management in their daily work.
The store manager is mainly responsible for sales, and all practices that are conducive to sales can be tried. The store manager is ultimately responsible for the operating performance of a store. In this regard, the store manager should do a good job in changing his thinking, changing the past emphasis on implementing standards into all future work methods and methods that focus on sales, giving full play to the role that the store manager should play, and doing well what the store manager should do:
1. According to the company's annual business objectives and policies formulated by the company's general manager, formulate the annual objectives and policies of this branch, and pay special attention to their implementation;
2. Pay attention to the implementation of commercial value: pay attention to the implementation of sales, gross profit, turnover days, commodity loss rate and budget;
3. Grasp the on-site management of stores and strive to create high-turnover and efficient stores for customers.
Third, the store manager should be innovative in his daily work.
If the retail industry wants to create outstanding performance, it must rely on innovative consciousness and ability, especially in sales. Our store manager should have the courage to explore and get record-breaking sales by trying various innovative methods. To this end, the store manager needs to encourage all employees to participate in innovative activities in the store and create an innovative environment and atmosphere for employees in the store. Only by creatively exerting the wisdom of all employees can we achieve the business objectives of the store. Only practice can prove the rationality of any idea, and it is not easy to say "no".
Four, in the daily work, the manager should adhere to the quality of work and work standards.
Adhering to work standards and quality can greatly improve the ability and quality of employees and promote the sales and gross profit of branch stores. Take fresh pork as an example. If our employees know how to divide pork, it will increase the added value of the goods. If our employees don't divide the pork at will according to the standard, the added value of the goods will be greatly reduced. Because it is not strictly divided according to the standard, it will affect the sales of pork, and poor sales will seriously affect the completion of gross profit. From this perspective, high standards can bring high sales and high gross profit to branches.
Five, in the daily work, the manager should reflect the leadership ability.
It is impossible for a branch to achieve excellent performance by the manager alone. To this end, the store manager must give full play to the role of every employee in the branch, do a good job in the operation of the store, and give play to the role of all employees. First of all, the store manager must win the respect and attention of employees. At the same time, the store manager must set an example for employees in their daily work and play an exemplary role in observing discipline. Only by doing the above work well can we continuously stimulate the enthusiasm and creativity of all employees in the store. In order to ensure the realization of the above state, the store manager should also take the initiative to ask employees for various opinions and suggestions, respect and trust employees' ability and creativity, and pay attention to employees' personal growth and development.
Managers should keep a positive attitude in their daily work.
The store manager will naturally face challenging goals, and the pressure on the store manager is the greatest in the face of fierce competition. It is this pressure that has promoted the business development of stores. As a store manager, no matter what difficulties and pressures you encounter, you can't complain in front of employees, because your emotions will infect all employees in the store. When the store manager is full of complaints, employees already have an excuse to fail to achieve their goals.
Seven, in daily work, we should pay attention to cultivate the consciousness and thinking of subordinates.
As the person in charge of a store, we must learn to delegate power, that is, fully delegate power to the department managers under our jurisdiction and spend more time thinking about the problems in store operation. If awarded properly, the work of the store will be smooth, otherwise, the work of the store will be problematic. The store manager must do authorization training before authorization to cultivate the ability of department managers to solve problems. In addition, the store manager should realize that authorization is risky, and the responsibility for problems in the store lies with the store manager, not the department manager ... >>
Question 5: The ability of an excellent store manager 1. Do the right thing.
Peter, a famous management master. Drucker pointed out that the core responsibility of a true leader is to insist on doing the right thing. For a store manager, the same is true, that is, he has the ability to grasp the direction and the overall situation and is not tempted by immediate interests. First of all, you should have the ability to identify what is the most correct thing in the store, find it and stick to it. The correct evaluation standard is that after you lead employees to do some work, you can produce the following results: in the long run, keep the net income in the store to meet or exceed the expected goal; On the premise of relatively low overall cost, the quality and standards are constantly improving; Employees are mature, have high morale and maintain a high level of productivity. For example, the company has been trying to control working hours recently. As a store manager, after accepting such a policy, the correct approach is: first, think about the reasons why the company implements this policy. The fundamental purpose of working hours control is to improve per capita productivity, thus enhancing the profitability and competitiveness of a single store. Secondly, what are the benefits and negative effects of working hours control on employees in the store? The benefit to managers and supervisors is to learn to create maximum value with the least manpower; The benefit to employees is to gain excellent ability and rich experience through efficient work and enhance personal market value; The negative impact is that employees think that funds are tight, they need to save money, and they have to lay off employees and reduce their salaries. Third, the store manager needs to communicate effectively with managers and employees, emphasize the benefits and interests of working hours control to them, and dispel their concerns. Fourthly, the store manager, together with the store manager and employees, analyzes and looks for the solution of working hours control, including: whether the employees are competent; Whether the working method is simple and efficient; Whether there is waste of personnel; Whether the work enthusiasm is full; Whether the communication is effective; Whether there is a different amount of labor in different time periods between posts; Whether equipment and resources affect efficiency; Whether the system and norms are reasonable or not affects productivity. Based on the above factors, finding targeted solutions will naturally improve the per capita productivity in an all-round way and achieve the fundamental purpose of working hours control.
If the attention of working hours control is only focused on layoffs and salary reduction, it will lead to the decline of staff morale, the loss of staff and the inability to replace them in time, the decline of staff quality, and there are not enough "old people" to open new stores, which is contrary to the purpose of working hours control. If you can't achieve the company's control goal after leading employees to exhaust all kinds of methods, as a store manager, you need to have the responsibility to state the reasons to the company and put forward more reasonable goals. In short, the right thing is in line with the long-term goal and the interests of the company and employees.
2. Management consciousness
Traditionally, the store manager is a front-line operation manager, who is mainly responsible for the implementation of standards, but this is not a manager in the sense of completion. The store manager needs to focus on management, mainly responsible for the profits and sales of the whole store. Anything that is beneficial to profit and sales can be tried. The manager is ultimately responsible for the business performance of the store. In this regard, the store manager has no retreat and must find ways to lead employees to success.
3, innovation ability:
Retail is not an ordinary industry, but an industry that can produce "heroic achievements" at any time. In IKEA, the sales model of assembled home was adopted at first, and finally became a popular home sales model. To create heroic achievements, we must rely on innovative consciousness and ability. Especially in sales, we should be brave and keen to get record-breaking sales by trying various innovative methods. The store manager needs to encourage all employees to participate in innovative activities in the store and create an innovative environment and atmosphere for employees. Only by creatively exerting the wisdom of all employees can we achieve the business objectives in the store. Only practice can prove the rationality of any idea, and it is not easy to say "no".
4, adhere to the quality and standards
If you don't always insist on standards and quality and feel that employees are hard, some standards can be relaxed. It is difficult to improve a little every day, but it is very easy to relax a little every day. If the quality is relaxed, problems will continue to appear and it is necessary to take time to put out the fire. Most importantly, after relaxing the standards, employees will naturally do things in the customary way and generally think that they can do it. However, our members feel worse and worse. They either complain or leave us, losing their parents' food and clothing and the soil of our career.
Adhering to standards and quality can improve the ability and quality of employees and promote sales. Take fresh food as an example. The difference between the shelf life of the same product of 3 days and 1 day: the shelf life is 3 days. Employees will make a lot of products on the first day. If they can't sell them on the first day, they won't worry. They can continue to sell them on the second day and the third day. If they don't try their best to sell it in the first two days ... >>
Question 6: What qualities should a store manager possess? From a strategic point of view, the success of chain enterprises in China depends on three important factors: First, the speed and quality of opening stores. Speed means that under the current competitive environment in China, international retail giants have rushed to China to carve up the retail market in China through "Happy Racing". According to the international retail theory, the development of retail industry is based on location, location and location, and the competitive advantage of enterprises must be obtained through chain operation. At present, the low-cost expansion strategy formulated by the company is to meet the needs of this competitive environment. The quality of opening a store refers to whether the location and storefront area of each store are correct. The basis of retail industry is site selection, which includes not only scale, but also correct site selection and single store scale. If the location is wrong, the area is too small or too large, it is difficult for the competent manager to get the expected profit, and the result is to close the door. The second factor refers to the purchase of goods. It is very important to get all kinds of goods that customers need most. So the essence of the purchasing department is the sales department for us. The last factor is the store manager, which is also the most critical factor. Because we all see the same store and are managed by different store managers, the management effect of this store is very different. Therefore, the ability and quality of the store manager is the guarantee of our career success. While we are expanding at a high speed, only when most of our single stores are profitable can we win the final victory, and to achieve this, we must rely on the excellent management ability of the store manager.
1, do the right thing
Peter, a famous management master. Drucker pointed out that the core responsibility of a true leader is to insist on doing the right thing. For a store manager, the same is true, that is, he has the ability to grasp the direction and the overall situation and is not tempted by immediate interests. First of all, you should have the ability to identify what is the most correct thing in the store, find it and stick to it. The correct evaluation standard is that after you lead employees to do some work, you can produce the following results: in the long run, keep the net income in the store to meet or exceed the expected goal; On the premise of relatively low overall cost, the quality and standards are constantly improving; Employees are mature, have high morale and maintain a high level of productivity. For example, the company has been trying to control working hours recently. As a store manager, after accepting such a policy, the correct approach is: first, think about the reasons why the company implements this policy. The fundamental purpose of working hours control is to improve per capita productivity, thus enhancing the profitability and competitiveness of a single store. Secondly, what are the benefits and negative effects of working hours control on employees in the store? The benefit to managers and supervisors is to learn to create maximum value with the least manpower; The benefit to employees is to gain excellent ability and rich experience through efficient work and enhance personal market value; The negative impact is that employees think that funds are tight, they need to save money, and they have to lay off employees and reduce their salaries. Third, the store manager needs to communicate effectively with managers and employees, emphasize the benefits and interests of working hours control to them, and dispel their concerns. Fourthly, the store manager, together with the store manager and employees, analyzes and looks for the solution of working hours control, including: whether the employees are competent; Whether the working method is simple and efficient; Whether there is waste of personnel; Whether the work enthusiasm is full; Whether the communication is effective; Whether there is a different amount of labor in different time periods between posts; Whether equipment and resources affect efficiency; Whether the system and norms are reasonable or not affects productivity. Based on the above factors, finding targeted solutions will naturally improve the per capita productivity in an all-round way and achieve the fundamental purpose of working hours control.
If the attention of working hours control is only focused on layoffs and salary reduction, it will lead to the decline of staff morale, the loss of staff and the inability to replace them in time, the decline of staff quality, and there are not enough "old people" to open new stores, which is contrary to the purpose of working hours control. If you can't achieve the company's control goal after leading employees to exhaust all kinds of methods, as a store manager, you need to have the responsibility to state the reasons to the company and put forward more reasonable goals. In short, the right thing is in line with the long-term goal and the interests of the company and employees.
2. Management consciousness
Traditionally, the store manager is a front-line operation manager, who is mainly responsible for the implementation of standards, but this is not a manager in the sense of completion. The store manager needs to focus on management, mainly responsible for the profits and sales of the whole store. Anything that is beneficial to profit and sales can be tried. The manager is ultimately responsible for the business performance of the store. In this regard, the store manager has no retreat and must find ways to lead employees to success.
3, innovation ability:
Retail is not an ordinary industry, but an industry that can produce "heroic achievements" at any time. The first group of products adopted by IKEA ... >>
Question 7: What abilities and qualities should a store manager or team leader possess? I'm talking about when you become the store manager. Did you become a store manager or not?
Leadership, guidance, determination, communication skills and affinity,
You should lead your team, or the store, up.
In the process of walking, you should point out the shortcomings and advantages in order to correct and continue, carry forward the characteristics of our store or group, and treat your customers well.
Controversy, confusion and mistakes will inevitably occur in this process. You should find them out, communicate with relevant personnel in time, or discuss and solve problems.
Then there is affinity. Being a leader should not only have dignity (fairness and selflessness), but also make team members feel cordial and credible, and encourage them to eliminate their own tasteless, complaints and hardships.
Quality, of course, is the civilization we are familiar with. The key is to do it, including standing and sitting.
I'm talking about when you become the store manager. Did you become a store manager or not?
You should understand, right? Did it give you some inspiration?
Good luck, girl!
Question 8: What abilities do big store managers need? leadership
Question 9: What abilities should a qualified store manager have? In our family, there are many brothers and sisters who are excellent in the position of store manager. Personally, as a qualified store manager, you need at least the following conditions: First, you have certain decision-making ability, organizational ability and strong execution; Second, the work is well organized; Third, he has strong insight and judgment on the occurrence and change of things around him; Fourth, have strong innovation ability; 5. Be a role model for employees; Six, can effectively deal with stress events; Seventh, fairness; Eight, have a strong level of professional knowledge and business ability.