First, check the details before meals:

Hygiene:

1, including floor hygiene, wall hygiene, green plants and garbage can hygiene.

2. Service utensils (including: trays, small clips, crab claws, cup baskets, small tableware baskets and small spoon baskets);

3. Hygiene of tables and chairs and tablecloths at the bottom of the table.

4. The furniture cabinets are sanitary, and the window glass is sanitary.

5. table setting: pay attention to the use of trays, and the tableware shall be unified and placed uniformly, and the tableware shall be clean without stains or water stains.

6. the posture of setting the table and the essentials of taking and placing tableware.

7. Prepare the items needed for dinner: napkins, lunch boxes, disposable gloves, packing bags, etc.

8. You need to know all the dishes sold before the shift and the positions after the dishes specially recommended by the chef.

2. Standing position and welcoming guests

1. Before standing, all the tableware has reached the standard in quantity, quality and cleanliness. Stand in a standing position, hold your head high, look ahead with a smile, your feet are 45 degrees V-shaped, your right hand is on your left hand, and the tiger's mouth intersects;

2. Greeting: soft, sweet and loud:

Good morning before 12: 11, good noon from 12: 11 to 14: 11, good afternoon from 14: 11 to 18: 11, and good evening after 18: 11. (outstanding kindness and enthusiasm)

3. "Do you have a reservation?" If yes, say "Which private room did you book?" If not, ask:

"How many people are there?" .

If there is a seat with equal number, he said, "Sorry to have kept you waiting. This way, please!"! 。”

4. Take the initiative to pick things up:

"Please give me your bag or XXX" and stop at the stairs or steps. The service gesture refers to the steps:

"This way, please,

Please pay attention to the steps".

5. To lead the guests, stand in front of the guests' right (3-5 steps in front and 1-2 steps in the right), hold the station number statistics book in your left hand, and extend your right hand to the front at an angle of 45-61 degrees with your body, and make a blue finger leading action.

6. If you meet a guest you know, you can address the position (General Manager Wang and General Manager Yu). If you seem to know each other before, you can't remember your last name, so you can call it "×× leader".

7. If you can be called "a certain commander" in the army, you can consult a guest if you don't know him.

8. In principle, don't call a lady "Miss". You can call her "Sister" or "Aunt" according to the age below 51 or over 51.

3. Pull up the chair and give up your seat

1. When you come to the private room, the waiter will open the door first and turn on the light. Except for the bright dish, if there is no waiter at the door, he will take the initiative to open the door and stand outside: Point to the door with standard service gestures;

2. The waiter and the client hold both sides of the chair back with their right legs half a step ahead, with their thumbs on the inside of the chair back and four fingers on the outside of the chair back, and gently pull out the chair for about 31 cm or the guest's position. When the guest is about to sit down, slowly push it close with their right legs and knees, so as not to touch the guest (the order of pulling the chair is the master's position or the old man's position or the lady's position and the guest with a child)

3. The client will take the guest. After the guests sit down, they make a 31-degree bow and wish:

"I wish you a happy afternoon/

Before closing the door, turn around and smile at the guests, hold the door switch with one hand and close the door slightly;

4. Go to the door and "close the door backwards". Hold the door handle with a smile in your right hand, pay attention to the guests and gently close the door.

5. When there is no waiter in the private room, the guest first pulls up his chair and offers his seat according to the above rules and asks, "What kind of tea do you want? We have xx tea here.".

6. When you know what kind of tea the guests drink, push out the private room according to the "backward rule", look for the waiter and supervisor of the private room outside the private room, tell the tea name and

tell the waiter or supervisor where the guests you know are sitting. This colleague needs to take notes to write down his last name.

7. The staff who have received the notification must immediately open tea according to the standard.

8. Before the waiter takes over the guests from the hostess, the hostess should actively inform the waiter how many people there are. Many people should add dining chairs first, then make tea, and add tableware when the guests are tasting tea

.

9. If there are fewer people and more seats, the density of chairs and seats can be adjusted appropriately, based on the principle of even symmetry, convenient serving and convenient access.

11. Take back the extra dining table and put the extra chairs in the following positions:

(1) No influence on serving and service

(2) No influence on the dining position of the guests

(3) No influence on the position of the opening and closing doors

(4) Or take them out of the private room directly

(5) According to the specific situation of each branch room,

11, those in the lobby will be removed which will affect the serving;

12. If you help a guest to pick up things and put them down, tell the guest who has been taken over, "Do you think it's okay to put your things here?" Put the seat and inform the waiter. Seating principles:

(1), no impact on dining and service

(2), no impact on the overall decoration

(3), too heavy, not suitable for placing on the glass coffee table

(4), not blocking the door of the room

(5), and each branch shall inform the waiter of its fixed location according to the specific situation of its own private room.

13. If you have children, you must prepare a baby chair and children's tableware. The principle of setting the seat of the baby chair or children's seat is:

(1) Avoid the serving table, avoid the aisle corridor

(2) Avoid the workbench

(3) It is best to set it between two adults

(4) Don't let the children get too close to the accessible decorative items. If