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What are the departments of a five-star hotel?

1, the hotel is divided into front office department, guest room department, catering department, entertainment department, security department, sales department, personnel department, finance department, administration department.

2, the front office department: reception booking, casual guests, reception team, handling inquiries, luggage storage, handling reservations, handling complaints. Part of the hotel will be the front office cashier is also included in the normal management.

3, rooms department: cleaning rooms, daily repair, booking meeting rooms, arranging the venue layout, check-in and check-out procedures, booking flowers, cleaning fabrics, etc..

4, Food and Beverage Department "" divided into Chinese, Western and specialty restaurants such as Japanese restaurants, combined into one department, usually independent management accounting, ordering meals and banquets, meeting room booking, site layout, takeaway group ordering arrangements.

5. Entertainment Department: It is responsible for the booking of karaoke boxes for birthdays \ weddings \ celebrations, arranging seats for casual performances \ drinks service, and booking of flower baskets for sing-alongs.

Expanded Information

Basic Requirements of the Hall

1, the reception hall is spacious, luxuriously decorated and well lit.

2, with the size of the hotel, five-star compatible with the general service desk, the general service desk in English and Chinese signs, set up in sections of the reception, information, checkout, 24-hour staff on duty.

3, provide message service, one-time bill checkout service, credit card service, 18 hours to provide foreign currency exchange services.

4, the main service desk to provide hotel services promotional items, hotel price lists, Chinese and English city traffic maps, national tourist traffic maps, the city and the country's tourist attractions, a variety of transportation schedules, newspapers and magazines.

5, can be 8 hours directly accept domestic and international room bookings, there are hotel and guests at the same time to open the safe, set up the guards should be answered, full-time baggage handlers, duty manager, lobby manager.