how urgent is it? Don't get your hopes up. I'm at work.
Generally speaking, people talk about the mission vision. The speeches made by ordinary middle and junior managers are definitely not suitable for you. I'll help you find them. The fewer words, the harder it is to write. Please refer to this article first, and you need to correct it yourself:
Dear colleagues:
Hello everyone!
today, I am very happy to join you in convening the staff meeting and opening mobilization meeting of our hotel. Here, on behalf of CNPC Garden Hotel, I would like to extend a warm welcome to all of you who can become the opening veterans of our hotel.
In the golden autumn season, the fruits are fragrant. In this harvest season, CNPC Garden Hotel is about to celebrate its official opening on September 9, which indicates that CNPC Garden Hotel is about to enter a brand-new starting point and a new milestone is being set up in our hands.
through applause from your, I would like to express my heartfelt thanks and sincere respect to the hotel staff, my colleagues and their families who care about and support the hotel cause. Looking back at the days and nights and ups and downs in the preparatory period, I am deeply honored and proud. All the staff worked together to overcome various difficulties and finally ushered in the upcoming opening of our hotel. Here, on behalf of the hotel management, I would like to express my heartfelt thanks to everyone for their hard work during the preparation!
I remember that more than 111 people attended the last speech. We held our first plenary meeting in the humble workshop on the third floor. At that time, it was hot summer, and everyone was sweating. Although the conditions were poor, what I saw from everyone's faces was hope, the hope of the hotel. It has been nearly two months since the last meeting, and in this two-month period, whether it is long or short. I saw the changes in the expressions on everyone's faces, from hopeful expressions to now confident expressions with professional smiles. I guess by now, everyone's mood must be very anxious and eager to try. I look forward to the day when the hotel opens and show what I have learned in these two months. Now I want to tell you that the time to show your elegance is coming.
Now we have more than 311 employees, and the strength will be unstoppable as the team continues to grow. Choosing CNPC Garden Hotel will be the most valuable professional experience in your career, and it will also be your choice with no regrets in your life. I also hope that you can prove that choosing you is a wise choice for CNPC Garden Hotel.
seeing the sweat left by your military training convinced me that you have super physical fitness; Seeing your serious expressions during training, I believe that the future of CNPC Garden Hotel will be brighter. Thank you for your hard work and sweat for the hotel. At the same time, I firmly believe that CNPC Garden Hotel will not let you down and will bring you a promising future.
today's meeting is not so much a meeting to encourage employees as a family gathering. We have come from scratch step by step. Both managers and employees are holding hands to overcome one difficulty after another, meet one new challenge after another, and unite and help each other like a family. This shows me your heartfelt love for the hotel.
Every one of us has a passion for the hotel for our own ideals, so we can get together here today and reunite in this big family. Now the hotel is about to open, and every employee of us is standing on the same starting line. As long as we are not afraid of hardship and fatigue, we will do our own work well and give full play to our professional level and skills. I believe that everyone will create good results in a very short time and let everyone * * *. Now all the hardware facilities are ready for you, and the next stage is your, where you can apply what you have learned to practice and serve customers. I believe you will be the brightest stars of CNPC Garden Hotel in the future.
I am honored to have excellent and dedicated leaders in all departments of our team. They love their careers and work hard. I am proud that our team has so many excellent employees and outstanding management talents. I welcome the opening day of the hotel in such a mood and atmosphere, which makes me unable to sleep. It is the most beautiful memory and touching period of my life in my career. It will inspire me to devote myself to the work full of hope and challenges with more enthusiasm and passion in the future.
during the preparation of the hotel, we encountered many difficulties, especially during the staff training, because the venue and equipment were not perfect, which affected the progress and effect of our training. This is very normal for a new hotel, but we should also pay enough attention to it. After all, we are about to officially open, which means that we have the responsibility to let our guests have a perfect five-star hotel consumption experience. We can no longer explain our imperfections on the grounds of preliminary preparations, and the opening of the hotel is imminent. Therefore, I hope that all departments will pay close attention to rectification during our trial operation, overcome all kinds of difficulties, and do all the preparations for opening. I hope that all employees will welcome the celebration with high enthusiasm and skilled business. To this end, I would like to put forward the following requirements for you:
First, we should be prepared for formal business, establish a sense of quality products, and complete the transformation of our state of mind from preparation to trial operation and then to formal opening. From today, our hotel preparatory group no longer exists, followed by seven departments that have embarked on the track of formal operation.
second, be prepared for action, stress labor discipline and gfd, and be a qualified five-star hotel employee with discipline, temperament, polite manners and a certain degree of advance and retreat according to the relevant provisions of the Hotel Staff Manual; Exquisite technology is our goal in software construction. As hotel employees, we should not only seriously understand and fulfill the hotel's will, obey the hotel's arrangement, but also seriously study our respective businesses. "There is no end to learning", strengthen learning, maintain a constantly innovative working attitude, make your business constantly improve, and make every guest in the hotel feel new and amazing. Keep their curiosity and customers, and we will keep our business and ourselves. "The industry is good at diligence and waste in play, and the line is destroyed by thinking." We should work hard to keep our business knowledge and level up. Let the guests mention CNPC Garden Hotel and they will be full of praise. There is no difference in work, only a different division of labor. "Attitude determines everything.
thirdly, the hotel is a window to the outside world. To establish a window image, we must start with my own quality. As a service industry, especially as a hotel with high starting point, high standards and high requirements, CNPC Garden Hotel has invested hundreds of millions of dollars in hotel construction, and the hardware construction of the hotel should be first-class in the same industry of Zhengzhou hotels. We not only have perfect accommodation, dining venues and facilities as well as supporting leisure and entertainment venues, but also have more than 311 employees sitting here, and you are the spokespersons for creating the hotel image in the future. From now on, we should not only do our daily work well, but also constantly improve our internal quality and the taste of the whole hotel. Establish a sense of ownership, always remember your role, and understand that your every move represents CNPC Garden Hotel, which is related to the construction of hotel brand and the reputation of the hotel, which is fundamentally related to the benefits of our hotel. We must always remember the truth that "the store is prosperous and I am ashamed";
fourth, we implement hierarchical management in hotels: "vertical leadership, responsibility at different levels, and division of labor and cooperation." The hotel management team hopes to set an example from their own words and deeds, set high standards and strict requirements, and give full play to their specialties and specialties. Because only by setting a good example can we cultivate high-quality talents needed by our hotel, and only by improving the service level of the hotel can we match the high-grade hardware facilities of the hotel. The hotel will continue to strengthen internal management, people-oriented, respect knowledge, respect talents, equality for all, and combine individual intelligence with teamwork. At the same time, we should also strengthen communication and cooperation, ensure smooth communication channels, and upload and issue; Cooperate with each other among employees, posts and departments to improve work efficiency and go all out to welcome the official opening. Colleagues, the time has come to show your intelligence and the opportunity to give play to your innovative ability. At the same time, I hope you will have greater development and progress in your career. From now on, it is a good start for you to give full play to your talents. We are not only choosing excellent employees to work in our hotel, but also cultivating excellent employees. Opportunities are equal in front of everyone. If you are diligent, hardworking, diligent and inquisitive, there will always be Bole who will find you.
Fifth, establish safety awareness, improve safety facilities, formulate safety measures and implement safety operations to ensure the safety of guests. I hope that under the correct leadership of the hotel management, under the guidance of department managers, you will follow the scientific, international management, standardized and standardized operation process. At the same time, strengthen the business and skill training of all departments, strengthen marketing promotion, build the popularity of CNPC Garden Hotel in the industry and market, win a broader market, establish a good reputation, and realize the coordinated development of operation and management. Make unremitting efforts for the hotel to become a first-class brand hotel with high grade, high standard and high efficiency in Zhengzhou and even Henan Province. Nowadays, the competition in the hotel industry is very fierce. As the general manager of the hotel, I hope all the staff will focus on "everything is business-oriented" and achieve "unity, mutual assistance and cooperation" in their future work. Always put yourself into your work as a master, and do a good job of customer service in strict accordance with professional standards through standardized management.
Let me briefly talk about the requirements for various departments in the future:
The personnel department has made outstanding contributions in the pre-recruitment and training work of our hotel. From personnel selection, interview to induction training, we have finally determined our team composed of elites from all sides through painstaking efforts. I hope to continue to carry forward this spirit of high standards and strict requirements in the future and do a good job in training and supervision after the opening of the hotel. Strive to build a team with super five-star service standards.
it is obvious to all that the engineering department has a wide range of engineering quantities, ranging from routine inspection and maintenance of guest rooms and restaurants, furniture placement, installation of a screw, and renovation of a line. It is really not easy to take care of everything. I hope everyone will do things in a realistic manner, and they should not underestimate every tiny link at all, but be steady and meticulous. You know, spending one more minute and doing one more step now will help you reduce a lot of unnecessary troubles in the future.
Housekeeping Department and Catering Department are our front-line departments. For a hotel, they are the gateway and a medium that best reflects our five-star service standard. In the process of serving our guests, we go through the check-in procedures from the arrival of the guests at the hotel, getting off the bus, being received by the concierge, and going to the front desk, including dining in our hotel restaurant, fitness in the gym, and so on. Until the guests check out and leave our hotel, if there is an error in one link in this series of processes, it may directly lead to complaints from guests. If one link is denied, all our services may be denied. Therefore, our frontline staff must always pay attention to their appearance, speech and manners, be strict with themselves, and treat our guests with smiling service, cordial attitude and polite words, so that they can feel at home.
the sales department is the overall planning of the hotel's internal and external image, the functional department responsible for the hotel market research and promotion, and the central organization of the hotel's daily operation and operation, so the task of the sales department is arduous. As the general manager, I know this well, so we should learn more about and master the market information, give full play to our own advantages to expand our business, and use various channels and forms to adopt various methods and means to expand publicity. Let all sectors of society know about our hotel, keep close contact, have an impact, establish a good reputation, and make the hotel recommended
The finance department should seriously organize its employees to do a good job in daily financial foundation work, ensure the normal operation of hotel management, collect and use funds, and ensure the proper, complete and complete custody of funds. At the same time, we must be strict in financial discipline, strengthen the control of costs and expenses, and constantly improve various management systems, so that large expenditures are planned and small expenditures are controlled. We must be diligent in cleaning up, reporting and strictly controlling, and strive to do financial work in an orderly manner. Safety work is the foundation of an enterprise's survival. I hope that the security department will try to do a good job in public security and fire control of the hotel, strengthen the inspection and maintenance of fire control facilities and equipment, strengthen management, continue to study and train, strive for quality service, and really play a role in escorting the hotel.
let's take a positive attitude, be realistic, promote service by training, promote sales by service, take management as the core, and take safety as the guarantee, and fully enter the state of emergency preparation before hotel opening. The opening of CNPC Garden Hotel will usher in a new standard for the hotel industry in Henan Province. In the future, the competition will be fierce. As the general manager of the hotel and the operator of CNPC Garden Hotel, I am well aware of my heavy burden and mission, but difficulties and hopes coexist, which is both an opportunity and a challenge for our entire management team. I firmly believe that our team is a team that can stand the test and will certainly live up to the ardent expectations of the company leaders and all walks of life. CNPC Garden Hotel will bring us not only surprises and admiration, but also expectations and prospects for its deeper value. I firmly believe that the concerted efforts of the hotel leaders and all the staff are the confidence and source to support the development and operation of CNPC Garden Hotel. CNPC Garden Hotel will stand proudly in the market, have a place, and strive to build an international five-star luxury hotel and set a new standard for Henan hotel industry. Therefore, we must take the team spirit of "dedication, unity and enterprising, division of labor and cooperation" to lead all our employees to study and work hard, and repay the support and trust of the company leaders with good results and the support and expectations of all walks of life.
the future of the hotel is the future of our employees, and the bright future of employees is the proof of the hotel's brilliance. Nowadays, the hotel industry is facing severe market competition. "A perfect hotel can't develop without hardware and high-performance software." Hardware refers to the facilities and equipment provided by the hotel for customers when it is open, such as the lobby, guest rooms and restaurants. As for high-performance software, that is our service staff. We already have the former, but the latter needs to be strengthened. According to the hotel's situation, the market position of the hotel is determined to be a five-star hotel integrating business, conference and vacation. The tourists are multinational enterprises, foreign-funded enterprises, large enterprises, dignitaries, local companies and overseas companies, and other high-level groups with strong spending power. Especially, our hotel is located in the CBD of Zhengzhou, adjacent to Zhengzhou Convention and Exhibition Center, and there are 21 or 31 international exhibitions held in the Convention and Exhibition Center every year, which is the advantage of the hotel. However, how to attract these customers to our hotel depends on the service provided by the hotel and the marketing strategy of sales. The sales department should do a good job in publicity and promotion before the trial operation, broaden the sales channels, tap the potential inside, expand the customers, and work hard on all-staff marketing and all-staff service. Everyone is a waiter and all of them are marketers. There are services in marketing and marketing in service, giving customers a feeling of being at home and providing them with more.
Commitment on food safety 1
The following commitments:
1. Engaged in food production, processing and operation in strict accordance with the Food Safety Law