First of all, treat every customer equally. No matter whether it is a bank or a hotel lobby manager, every customer who enters the store should be treated equally, whether the customer drives a luxury car or not, whether he is a famous brand or not, whether he is rich or not, he should be treated equally and greet, receive and guide him at the first time.

Secondly, smile and accept every customer's consultation patiently and meticulously. Accepting customer consultation is one of the duties of the lobby manager. Keep smiling, patiently and meticulously answer questions for customers for decades, listen carefully to the questions, and take customers to the account manager or experts if they are unclear.

Third, we should maintain the environment and order in the lobby. You should supervise the cleaning staff and lobby staff to maintain the hygiene of the lobby and the cleanliness of the counter, and correct the problems in time when found. At the same time, customers should be advised to queue up in an orderly manner, and not to smoke or make loud noises in the lobby.

Fourth, we should properly handle all kinds of contradictions and disputes. Dealing with contradictions is the necessary quality and ability of the lobby manager, mainly the contradiction between customers and between customers and tellers and staff. We should be good peacemakers from the customer's standpoint to prevent things from getting worse.

Marketing articles

First of all, we must master the characteristics of various products. If you are the lobby manager of a bank, before you start marketing, you must master the characteristics of your products, compare the advantages and disadvantages of various products, and make yourself at least half an expert.

Secondly, we should establish contact with interested important customers. At work, you should pay attention to observing customers and see what their needs are, whether they need financial management or loans. To make friends and establish contact with customers in need, it is best to print a business card and hand it over with both hands.

Third, we must be good at classifying policies. When you know that the customer has investment demand and consumption demand at this time, but the swing is irregular, guide the customer to communicate with the account manager in depth. Knowing that customers don't have these needs, they will recommend some investment products and consumer products suitable for their careers and incomes. If the customer has no demand and a firm attitude, it is best not to entangle.

Service article

1. Treat every customer equally, accept every customer's consultation with a smile, patience and care, and don't ask anyone to cook.

2, maintain the lobby environment and order, properly handle all kinds of contradictions and disputes.

Marketing articles

1, master the characteristics of various products and establish contact with interested and key customers.

2. Be good at classifying policies, classifying customers and adopting different marketing schemes.

Matters needing attention

Maintain a good mental state and a good image.

Don't wear heavy makeup. Handle every detail carefully.