The key to the success of bad review appeal is to appeal according to the content of customer evaluation. If the responsibility is mainly on the customer, the probability of complaint will be greatly improved.

For example, the customer evaluation example: "The rider called in advance and I went out to wait for a long time." Successful case of business complaint: "Because of the bad reviews caused by riders, it has nothing to do with me."

Another example is the customer's bad review: "It's not salmon, it's rainbow trout, it's shoddy." Successful example of business appeal: "After investigation, this person is a peer business."

Example of customer's bad reviews: "How can I eat without chopsticks?" Successful case of business complaint: "This is an environmental protection list, and tableware cannot be given as required."

Common types of bad reviews and their solutions;

1, food leakage

Solution: avoid missing delivery and check the dishes twice. This kind of situation often happens when the bill is busy during the peak period. Merchants are advised to pack in order. Similar to tableware, gifts, etc. Put it step by step according to the assembly line, and the dishes will be handed over to the rider after two inspections.

2. The package is damaged

Solution: Packaging needs more research. Facts have proved that damaged or leaked packaging is the most likely to irritate customers. It is also the situation with the most bad reviews.