The following articles, if the boss looked at, reflect on where they do not do a good job; if the employees look at, but also to pick the boss, followed by some bosses, there is really no future.
As in other industries, talent is the basis for the success of the restaurant, the boss should start from the love of talent, if not cherish the talents of all needless to say, the hotel is not possible to continue to develop.
Whether the heart of the love of talent has become a measure of whether a boss has an important symbol of restaurant management quality. Love of talent requires the boss to "far from the small man and pro-gentleman", only the talent as the most important and valuable resources to treat, in order to build their own hotel in the sustainable development of the foundation, and maintain a virtuous cycle for a long time.
In the catering industry, "talent" and "wealth" have the same sound and meaning, if you don't pay attention to this "talent", how can you get his "wealth"? "? Bosses want to get "wealth" should first respect and pay attention to this "talent".
The premise of meritocracy is to recognize talent. Whether a boss can recognize talent, directly related to the success or failure of the hotel. The face of the talent is not labeled, not like to buy goods in the supermarket, pick the high price can be; business is booming in the hotel, not all the managers are very good, not just dig a high salary over to the hotel to do their own fire.
The most basic criteria for selecting talent is physical and mental health, moral integrity, good character and mentality, which especially emphasizes the "moral" element. As the saying goes: virtuous without talent is a good person, talented without virtue is a villain, virtue and talent is a virtuous person.
In Qiqihar, Heilongjiang, there is a boss, invested heavily in the construction of an ecological garden hotel. And from Harbin, one of the hottest garden hotels to dig a group of people with high salaries, from the front hall to the back kitchen are the original team of that hotel. But these employees are not satisfied with their salaries, procurement to eat kickbacks, package kitchen pumping, before and after the collusion to conceal the guest, service and production is a mess, the results of the bitter support for more than a year after the eco-park closed down, more than five million of the funds hit the water ......
Knowledge of the people need a process, not to talk about one or two times to solve the problem! As a boss, it would be dangerous to hire a manager who does not have a good work ethic and quality.
An old saying goes, "A good bird chooses a tree to live in, and a good minister chooses his master to serve. The way to gather talent, there are the following points:
First, by the good **** with the desire.
The elite of the catering industry want to make their hotel business bigger and stronger as a way to show their talents. As the boss of course, so is, so sketching a beautiful development blueprint may have a greater attraction to the talent.
The second is to rely on the boss's charisma.
A boss with charisma, his way of doing things, do people style, will let the staff appreciate, so that subordinates from the bottom of the heart admiration, and thus willing to serve him, "the man who died for a friend" is the reason.
Third, rely on good treatment and incentives.
An enterprise with perfect treatment and incentives will allow employees to clearly see their own future and prospects, so that their work is motivated.
Some researchers believe that if a person can work in a state of complete relaxation and without distractions, he will be able to maximize his ability. Employees to enter such a state of mind, both by their own mental state and self-control, but also to see whether the boss can create a relaxed, harmonious working environment.
"Tolerance" generally includes the following points: First of all, we must tolerate people's strengths, meaning that we must be able to tolerate people who are stronger than ourselves. The boss can not be correct in every decision, if there are employees and the boss's views are not consistent, the facts prove that the boss's decision is wrong, the boss should be treated objectively. As a boss, employees, especially managers in the management of more than you is a very normal thing, the boss and talented managers to work together the better, the hotel from the development opportunities and benefits of the more.
The second is to tolerate people's shortcomings. This is not to take sides and condone the shortcomings of the staff, but do not blame everything. The higher the talent, the more obvious the shortcomings tend to be. Employees are mortals, he will have such and such shortcomings and deficiencies, as the boss to dare to choose to use talented but also have faults.
The third is to tolerate people's mistakes. And then capable employees, do more things, make mistakes is inevitable. So as a boss to really understand people, understand people, do not be in a hurry, do not condescend to, words do not mean, and do not cater to, to be sincere, from the actual situation of the hotel, on the matter, do a good job of communication and coordination.
The real ability of the talent, to break the geographical, age, education, affinity and other restrictions, bold start, so that there will be talent for you to use.
Investment guru Warren Buffett once said: "No matter what business management, in the end, it is all in the mulling people, around the big picture is not what management skills, but a value judgment, many things, experience is not to be experienced, can not be experienced. I am sure that the old dog has more wisdom power than the puppy."
Nearly eight presidents on Buffett's management team are over 75 years old. And many of our hotels, the management team is getting younger and younger, hotel recruitment made like a beauty pageant. A lot of hotel management more and more to pursue the appearance, modeling, more of a lot of fickleness and rigidity, less a few points of stability and flexibility.
We all know that the catering industry "man shortage", many young people as a few days when the restaurant supervisor immediately went out to apply for the restaurant manager, they value the post salary can get more, rather than the restaurant manager's share of the ability and responsibility. The success of any hotel is the result of the efforts of all staff *** with the results of the integration of the hotel's overall resources to produce the effect.
Why is there often an insurmountable gap between the boss and the staff? Most of the cases is the lack of direct face-to-face communication. As the boss, to take the initiative to communicate with employees, especially managers, store managers. Communication does not require a formal meeting, can be a cafe a seat, can be a corner of the teahouse, face to face, frank and open, heart to heart, all your criticism of the manager and suggestions, hopes and so on out.
Of course, pay attention to the tone of speech to be relaxed, do not forget to add some encouragement and praise. As a part-time personnel, no matter how high the position, hope that the boss can always give some reminders and encouragement; no matter right or wrong, hope to hear directly from the boss of their own instructions and evaluation. Only communication can completely eliminate the concerns in the mind of the manager, so that the manager can work at ease and work hard.
Full trust and space to work independently will greatly increase employee motivation. Excessive supervision often leads to managers becoming obedient machines and losing their creativity and imagination. Give employees full trust is the boss's best reward, skepticism is a blow to employee motivation.
It is also said that employing people to doubt, but this "doubt" mainly refers to the constraints and supervision mechanism. Any employee can not do whatever they want, must act within the scope of the system. In business management, there should be incentives, but also supervision and control mechanisms, which is indispensable to the management of the enterprise "two wheels".
For the boss, the skeptics do not use, use people do not suspect, only the primary stage; dare to use the skeptics, will use the skeptics, is the wisdom of a higher level. Only in this way can we ensure that the hotel's talent is inexhaustible.
Mr. Wang was invited by a powerful group of bosses to build a restaurant, the beginning of the two sides to work together very happily, but in the restaurant to enter the stage of equipment purchases, because the purchaser and the accountant only with receipts on the deposit, the boss of the Mr. Wang fuming, slap the table and stare at the eyes, the implication is that Mr. Wang took the kickbacks of the merchants. Eventually he chose to leave.
Restaurant to get a good profit is the boss and staff *** with the pursuit of the goal. But after the profits, as the boss how to redistribute the benefits, is the key to test the boss can make the business bigger. To practical action, not just verbal commitment or backroom operation, a formality. The old saying "money gathered people scattered, money scattered people gathered" may be the best illustration of this.