Recently, Xibei Youmian Village in Shenzhen forcibly charged tea fees, which attracted the attention of many netizens. Xibei Youmian Village official apologized slightly and promised to carry out rectification, hoping that consumers would supervise. So, how do consumers do the first level of supervision?

The first thing is to know the corresponding laws and regulations of the country, because if you don't know these, you won't know what is the business behavior of the merchants, what is the fraud behavior of the merchants and what is the overlord clause of the merchants, and then you can carry out reasonable rights protection according to the known laws and regulations, which is a basis for consumers to do a good job of supervision.

Secondly, we need to know the consumer rights protection law, and clearly know what are the consumer rights, what are the reasonable demands that the merchants do not respect or attach importance to, what are the consumer rights that the merchants intentionally ignore, and what are the consumer rights that the merchants do not respect, so that consumers can well safeguard their rights and interests and protect their rights from infringement.

consumers also have a subjective desire to safeguard their own rights and interests. Some consumers are unwilling to defend some obvious overlord clauses, because they lack time and energy, and even the cost of defending rights is too high. Only when consumers have a strong desire to safeguard their rights and interests can they do so.

consumers have positive actions to safeguard their rights and interests. Many netizens or consumers are unwilling to defend their rights, sometimes they feel unnecessary or unworthy. If consumers take actions to safeguard their rights and interests and actively implement them, then consumers will get satisfactory results.

consumers' behavior needs the support of relevant departments, and sometimes their demands are not supported, so consumers gradually give up, and then their subjective will to safeguard their own rights and interests will be reduced, or even their interest in safeguarding their own rights and interests will be lost.

In addition, relevant departments should take the initiative to conduct large-scale, uninterrupted and frequent inspections, so that businesses in the jurisdiction have no initiative or enthusiasm to infringe on consumers' rights and interests. In this way, consumers' rights and interests will also be effectively protected, which is also the only way to build a harmonious society.