Tourism should continuously train employees and strengthen the training of service personnel in professional ethics, etiquette, gfd and service skills. To ensure that the quality of reception services in tourist attractions is significantly improved. The following is my tourism industry staff training plan, welcome to refer to!
According to the goal of the county party committee and government on developing cultural tourism industry, in order to improve the overall level of tourism service in our county, improve the tourism service environment, focus on creating the tourism image of Liping, and accelerate the development of tourism cultural industry in our county, the following training programs are specially formulated.
I. Guiding ideology
Under the guidance of Scientific Outlook on Development, with the improvement of the quality of employees in the industry as the main line, the number and quality of employees in the tourism industry will be greatly improved by holding training courses and holding skills competitions for tourism professionals, so as to build a talent team suitable for the development of tourism in our county.
Second, the training objectives and tasks
1, to ensure that employees have certificates. By training' tourism professionals' in tourist star hotels, graded international tours, tourism service demonstration units, travel agencies and scenic spots, the team of tourism professionals is standardized and managed, so that the certified employment rate of tourism professionals in the above units can reach over 95%.
2. Ensure the standardization and systematization of the tourism market and implement safety production.
3. Improve the reception level of county-level government business.
Third, the way of working.
Combining theory with practice in training methods; With the help of provincial and state tourism departments and the support of provincial and state tourism colleges, excellent teachers are sent to give lectures in Liping.
Fourth, the training task
1, the first training for tourism enterprises, owners or persons in charge of scenic spots;
2. Organize two training courses for hotel service personnel;
3. Two-stage training for scenic spot interpreters;
4. Four stages of rural tourism service personnel training;
5. Four stages of rural tourism catering practitioners training;
The scope and goal of verb (verb abbreviation) training
(a) scenic spots (spots), tourism enterprise owners or responsible persons;
(2) Tour guides of scenic spots, travel agencies, county organs and cultural tourism propagandists of villages and towns;
(three) star hotels, grade country hotels, tourism demonstration units and catering, accommodation, shopping, leisure and other service personnel engaged in rural tourism.
Training content of intransitive verbs
(1) Training for the persons in charge of hotels, travel agencies and scenic spots (spots)
Training content: star hotel evaluation standard, tourism law, tourism investment and demolition treatment, tourism safety production knowledge, tourism management and service concept, discussion and cooperation between scenic spots and hotels and travel agencies.
(2) Training scenic spots instructors and tour guides.
Training content: developing tour guide explanation skills, the situation of Liping county, the general situation of Liping tourism resources, tourist routes and transportation, the tour guide words of Zhaoxing, Qiaojie and Bazhou River.
(3) Training of hotel service personnel
Training content: reception etiquette, accommodation, catering service skills, Liping tourism resources and national culture, simple English and other training.
(D) Rural tourism hotel staff training
Training content: Provide training on fire safety, public security management, polite language, room cleaning, sanitation and cleaning, star standard, etc.
(E) Rural tourism catering practitioners training
Training content: Conduct training on fire safety, food hygiene and safety, etiquette, cleaning, service skill operation, kitchen hygiene requirements, group meal menu making standards, food making, rural tourism catering star standards, etc.
Seven. opportunity
Eight, textbook compilation
Tour guide words of Liping scenic spot, Liping travel guide and related teaching materials.
Nine. Work and task arrangement
(1) organization leader: Liu Jianhong.
Deputy Team Leaders: Zuo Chengling, Jiang, Yang Zuhua
Members: Liang Xili, Duan, Yi Shiyan, Wang and Wu Shilian (2), specific arrangements.
1. Work arrangement and coordination: Liu Jianhong
Job responsibilities: make overall arrangements and dispatch for the whole training work. 2. Organizing students and arranging teaching: Zuo Chengling
Responsibilities: Make detailed teaching plans for each period, hire teachers to train leaders of Provincial Tourism Bureau and Provincial Tourism College, count students, arrange courses, contact and arrange training venues, and manage training courses.
3. Preparation of training materials: Yang Zuhua
Responsibilities: Prepare tour guide words, Li Ping Xingzhi, Li Ping's travel guide, etc.
4. Logistics arrangement: Yi Shiyan, Wang.
Job responsibilities: training water, vehicles and accommodation arrangements.
X. Budget:
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