After the train ticket is directly checked with the second-generation ID card, or the ticket has been lost and needs to be reimbursed as a voucher, it can be reissued. The manual window of the station needs to be exchanged for a paper ticket, which is only used as a reimbursement voucher.

Go to the website where you purchased tickets or the corresponding APP to log in to the account used when purchasing tickets, and inquire about the ticket purchase information at that time in the historical materials (at present, the Internet has been standardized and popularized, and these basic materials can be exchanged and inquired at any time online).

Go to the railway station to get a ticket or pass. If you lose your ticket and it involves reimbursement, you must have lost your ticket by train. Here, I want to emphasize that the new regulation of Railway 12306 is that the lost train ticket can be reported 20 minutes before the train starts, and it can be reissued by on-site explanation.

Extended data:

Measures to report the loss and make up the ticket in real-name registration system.

1. Passengers who have lost their tickets after purchasing the registered tickets in real-name registration system can report the loss at the ticket window at the station no later than 20 minutes before the ticket sales stop. When reporting the loss, passengers should provide the original valid identity documents used when purchasing tickets, the original date of purchasing tickets and the name of the place where they purchased tickets.

2. After the station confirms that the passenger's identity, ticket and other information are correct, the passenger buys a new ticket according to the number of trips, seats and fares of the original ticket. After the new ticket is sold, the original ticket is invalid.

3. When passengers get new tickets, they should make a statement to the train staff. When arriving at the station, the train conductor confirmed that the seat was in normal use and issued a ride record to the passengers as a voucher for the refund of the ticket at the station. Within 24 hours after the passenger arrives at the station, he/she will go to the refund window to go through the refund formalities for the new ticket with his/her travel record, new ticket and the original valid identity certificate used when purchasing the ticket.