On the job responsibilities of welcoming guests (selected 15 articles)

In today's society, job responsibilities are indispensable in many occasions, and formulating job responsibilities can maximize the scientific allocation of labor and employment. Want to learn to formulate job responsibilities but don't know who to consult? The following is the job responsibilities of welcoming guests that I have compiled for you. Welcome to read and collect.

job responsibilities of welcoming guests 1

1. Dress neatly, be dignified and generous, be full of energy, attend regular meetings, and go to work on time.

2. Be familiar with the business of this restaurant.

3. Be responsible for the maintenance, cleaning and sanitation of the glass windows and peripheral green plants in the restaurant entrance area.

4. Understand the reservation of the day and the dishes and environment of the restaurant.

5. Be responsible for welcoming guests, achieving "five tones", being active, enthusiastic and polite, and being good at using polite language and answering skills to guests.

6. Obey the organization arrangement of the foreman and actively cooperate with the reception work of the floor attendant.

7. Remember the names, occupations and work units of important guests.

8. Participate in training to enhance business knowledge and improve service quality and work quality.

9. Observe the rules and regulations of the restaurant.

11, in case of waiting guests, do a good job to appease the guests' emotions. Job responsibilities of welcoming guests 2

1. Check the hygiene, table setting standards, required items and ensure work efficiency in each jurisdiction;

2. attend the regular meeting of the food and beverage department every day, put forward reasonable suggestions and listen to work instructions;

3. Make the shift schedules of supervisors, foremen and employees every week, supervise the production of employee shift schedules, prepare employee attendance schedules, check the attendance status of employees, and check whether the instruments, personal hygiene, uniforms, hair, nails and shoes of employees meet the requirements;

4. Pay attention to the training of subordinates, organize employees to learn skills regularly, train employees in hotel awareness and sales promotion awareness, check regularly and make training records;

5. Strengthen the property management of restaurants under its jurisdiction, master and control the use of goods, and reduce expenses and loss of goods;

6. Be responsible for the cleaning and sanitation of the restaurant, maintain environmental sanitation, beautify the restaurant, and clean and disinfect tableware and utensils;

7. Develop good customer relationship, meet various reasonable requirements of guests, and actively communicate with guests; Handle the guest's complaints and take immediate action to solve them, and report to the manager of the food and beverage department when necessary;

8. Closely contact and cooperate with relevant departments, put forward suggestions on food sales to the chef, and provide quality catering services to the guests;

9. Complete other tasks assigned by the food and beverage manager. Job responsibilities of welcoming guests 3

1. Arrange the work of the staff in each position of the class, urge the staff of the class to abide by the various rules and regulations, master and care about the ideological status and operational expertise of the staff of the class, do a good job in unity within the class, and assist the supervisor to do a good job in business training;

2. Check the appearance of waiters. Anyone who fails to meet the requirements of standards and specifications can't go to work, supervise the specific operation of waiters, correct problems in time when found, and ensure that the service work meets the standards;

3. Make clear the work assigned by the restaurant supervisor, lead the waiters in this class to make preparations before meals, and focus on checking whether the supplies and articles are complete, clean and undamaged.

4. After the meal, pay attention to the dining situation of the guests and meet their various dining needs at any time; When important guests and waiters are short of manpower, they should serve in person; Supervise the waiter to recommend special dishes and drinks to the guests and introduce them voluntarily;

5. Take the initiative to solicit guests' opinions on dining and report to the higher authorities in time;

6. Maintain communication and coordination with other teams and departments;

7. Seriously carry out and check the cleaning and hygiene of the restaurant, set an example, and urge the service personnel to take care of and save everything in the restaurant.

8. solicit guests' dining opinions and report the dining situation and work opinions to the supervisor in time;

9. Do the daily shift work, and do the inspection work before leaving the post, including locking the door, all kinds of water and electric switches. Responsibilities of welcoming guests 4

1. Responsible for the cleaning of the welcoming hall and waiting room

a. Before each meal, the floor and tableware of the welcoming hall and waiting room must be thoroughly cleaned.

B, take special care of flowers and other decorations in your area.

2. Greet the guests warmly and politely, guide the guests to the right position according to the different requirements of customers at each table, and help pull up the chair and give up the seat.

3. Be responsible for receiving the menu from the warehouse management department and distributing it to every desk attendant when guiding customers to their seats.

4. Be familiar with all the service items in the store and the marketing policies of the day, and be able to answer all kinds of difficult questions for the guests accurately and fluently.

5. Receive all telephone calls, make a record of telephone reservation, and accurately inform the desk attendant in the reserved area or room before the market opens.

6. Record the important events of the on-duty visit, and the information that needs to be conveyed should be accurately transmitted through the Information Conveying Bar.

7. Do a good job in serving customers in the waiting restaurant.

A, do a good job of pouring and refilling tea for customers waiting for meals.

B, timely issue the Waiting Card to the waiting customers and make registration.

C, after receiving the "notice of returning to Taiwan" from the desk attendant, promptly guide the customers waiting for meals to their seats according to the number of people on the desk.

8. Do a good job in receiving, transmitting, accurately and timely the mail and newspapers in the store.

9. Do a good job of finishing up after meals, make a record of returning to Taiwan according to customers' opinions and dining materials, write the Summary Table of the Day, and hand it over to the manager in charge before signing it off.

11. Obey the duty arrangement and temporary dispatch of the manager in charge. Job responsibilities of welcoming guests 5

Job responsibilities:

1. Accept the hotel reservation needs of online and offline customers and properly solve them.

2. Answer customers' telephone inquiries about hotel and other product information, answer them and make relevant records.

job requirements;

1. Have a warm working attitude, certain ability to work under pressure, good execution and team spirit;

2. Have certain communication skills, articulate, cheerful and confident, and have strong language expression skills and interpersonal communication skills;

3. Technical secondary school degree or above, standard Mandarin, polite speech and sweet voice;

4. Proficient in basic office software operation and proficient in Chinese and English typing;

5. Have excellent service consciousness and professionalism. Job responsibilities of welcoming guests 6

Job responsibilities:

1. Receive, greet guests and recognize every incoming guest;

2. Answer the phone and help the guests arrange their seats;

3. Control the time and increase the guest flow;

4. communicate with other employees and managers about guest preferences and arrival records;

5. customers should be active, enthusiastic, polite, patient and considerate;

6. Provide services for guests, and put customers first;

Requirements:

1. One year or above experience as a receptionist in catering industry (western food/hotel experience is preferred);

2. Basic experience in serving Chinese and western food, with a certain ability to serve oral English and standard Mandarin;

3. Age 18-28 years old, with high school education or above, female, height over 168cm, male over 175cm;

4. Simple computer operation skills (word, Excel);

5, serious and responsible work, high obedience; Job responsibilities of welcoming guests 7

1. Be responsible for welcoming guests, pay attention to procedures, meet guests and take the initiative to meet them, and attend pre-meal meetings before meals.

2. Understand the main customers' situation on that day, accept the orders of the guests who are dining on that day according to the customers' situation and table arrangement, and send the relevant information to the banquet reservation, manager and cashier.

3. Welcome and greet the guests warmly, friendly and politely, and arrange and guide them reasonably according to different guests.

4. memorize the names, habits and hobbies of VIP guests of frequent customers, so that guests feel at home.

5. Answer guest inquiries, collect opinions about guests and report them to the supervisor in time.

6. When the room is full, politely explain to the guests or help them to contact and suggest dining in the fine cuisine.

7. Take part in pre-meal preparation and post-meal finishing, and count the number of people dining on duty.

8. Inform the restaurant foreman, waiters and guests' seating situation in time.

9. Adjust the arrangement of tables in the restaurant at any time.

11. Make sure the welcome area is clean and tidy, distribute menus and wine lists before meals and collect them after meals every day, and count the quantity to avoid shortage.

11, send the guests off politely and say "thank you, welcome to come again".

12. Complete other tasks assigned by the boss. Job responsibilities of welcoming guests 8

1. Consciously abide by the company's rules and regulations, maintain the image of the company and its brands, and maintain a good personal professional image;

2. Ensure that customers feel warm and thoughtful service;

3. Do a good job of customer reception according to the brand requirements, keep records at the same time, and answer the phone when necessary;

4. Complete the temporary tasks assigned by the leaders.

Requirements:

1. College degree or above, major in secretarial, administrative and related fields;

2. More than one year relevant working experience, proficient in using relevant office software;

3. Enthusiastic, active, meticulous and patient;

4. Good image and temperament; Job responsibilities of welcoming guests 9

Job responsibilities:

1. Be neat and tidy, welcome guests on time, and move gracefully.

2. Use service honorifics, greet guests with a smiling face, ask the number of guests actively, and thank them with a smile when they leave the restaurant.

3. Polite language must be used in the welcoming ceremony.

4. Enthusiastically lead customers to sit down, pull chairs to give way, send recipes, and properly answer guests' inquiries.

Qualifications:

1. Good image and temperament, good at communication;

2. Be polite, talk well and smile, giving people a sense of intimacy;

3. Know the reception etiquette. Job responsibilities of welcoming guests 11

1. Responsible for welcoming guests, fully embodying the polite service spirit of the department.

2. It is required to have certain public relations skills, and clearly remember the purpose and charging price of various facilities and services of the department, so as to facilitate guests' consultation and sales promotion.

3. Do a good job in the guest service program.

4. Make room arrangements for the reserved rooms and individual guests, so as not to bring guests again.

5. Be responsible for the guest's checkout service and make registration.

6. Keep good guests in and out. If you find that the guests have not paid, you should remind the guests and the cashier in time to prevent them from leaving the bill.

7. Be responsible for the sanitary work in the lobby. Always keep it neat and orderly.

8. It is forbidden to ask for tips from guests.

9. Do other work arranged by the superior. Job responsibilities of welcoming guests 11

1. Organize gfd and go to work with light makeup;

second, understand the ordering situation of the day;

third, do a good job in the sanitation of the welcome area;

4. arrive at the designated position five minutes in advance to set up a post;

5. When the guests come, take the initiative to ask if they are positioned;

6. communicate with the desk clerk when leading the guests into the restaurant;

seven: when leading the guests, walk in front of the right of the guests, about 1 meters away;

8. When the guests leave the restaurant, the usher will take the initiative to see them off and say goodbye to them in polite terms. Master the capacity and layout of the restaurant in order to answer the guests' inquiries, arrange the guests reasonably and balance the workload.

9. Answer the phone, make a record of restaurant reservation, memorize the reservation contents and be responsible for implementation.

11. Be generous in appearance, and be responsible for welcoming guests who come to dinner warmly and politely.

Xi. Guide the guests to the appropriate seats. When the restaurant is full, explain patiently to the guests and handle the registration procedures for them. Ask for advice when guests leave and keep a good relationship with them.

XII. Assist the restaurant waiter to make preparations before meals and finish the work after meals.

XIII. Try to remember the names, habits and hobbies of frequent customers and provide personalized service to make guests feel at home. Job responsibilities of welcoming guests 12

1. Under the leadership of the audio supervisor, do a good job in the operation of audio equipment.

2. The sound foreman works under the leadership of the sound supervisor and is responsible for the administrative and technical work of the whole class.

3. The sound foreman should love his job and be serious and responsible for his work. In the work, lead employees to strictly follow the working procedures, be familiar with all kinds of rules and regulations, and lead employees to seriously implement them and fill in work records.

4. Carefully assign employees' work, conduct patrol at any time, handle incidents well and urge equipment maintenance.

5. Be familiar with the operation of the equipment, understand the arrangement of large-scale activities in the food and beverage department, and assist the supervisor to arrange personnel reasonably to ensure the normal operation of the work.

6. Be strict with yourself, set an example and do a good job in this group to prevent accidents.

7. Be polite.

8. In the absence of the supervisor, be responsible for acting as the supervisor.

Audio room service procedures and standards

1. Working procedures

(1) Normal box and audio address service operated by ktv.

(2) Audio equipment services for large banquets and conferences.

(3) after the large-scale activities, do a good job of equipment inventory and recycling.

(4) check the equipment regularly.

(5) Solve equipment failures at any time in daily work.

2. Work standard

(1) When the staff in the sound room receive the banquet list, they should make preparations according to the order requirements.

(2) Before the banquet, check whether the equipment is in good condition, so as to ensure the normal performance of the banquet.

(3) Job responsibilities During the banquet, there should be personnel on duty to stick to the department and quickly eliminate sudden failures.

(4) ensure that during the banquet, if a guest requests ktv service, the songs needed by the guest can be played in time.

(5) Check the equipment after the banquet.

(6) ensure that the audio equipment in the dining room box and ktv box works normally, and check it regularly.

ktv greeter program

1. After the greeter registers, the foreman or department manager will accompany the greeter to guide the guests to the ktv box.

2. Arrange the guests to sit

(1) The main part of ktv is the sofa, and the guests should be arranged in the position facing the KTV screen.

(2) The lady or the oldest lady among the guests is seated.

(3) When arranging the guests to sit, the most important thing is to arrange the seating position, that is, to arrange the adjacent guests reasonably for the guests.

(4) The sofa should be accessible to guests.