Mr. Chen is a loyal customer of our hotel. He likes to stay on the business floor every time he comes, and he is always used to sitting in the business bar and chatting with a few friends. The first time Mr. Chen ordered a pot of black tea, the second time he ordered black tea. On the third visit, considerate waiter Xiao Shen smiled and asked Mr. Chen, "Do you still drink black tea today?" Mr. Chen happily said to his friend, "The service here is really good and the waiters are very thoughtful. I have been here twice, and I already know that I like to drink black tea, but today I want to drink coffee for a change. "

Comments:

Nowadays, hotels are advocating personalized service, and collecting and using guest history files is an important means to do personalized service well. But in practical work, waiters often have a bad grasp of the scale, are familiar with the guests, and remember the habits and hobbies of the guests carefully. This does not mean that they can be equal to their guests. Xiao Shen, the waiter in this case, was very careful and captured Mr. Chen's preference information, but did not decide to make black tea for the guests without authorization, because the preferences of the guests would change.