first, make clear the customer's experience of products, and avoid blind self-confidence.

In catering business, if you want to improve customer satisfaction, you must first make clear the customer's experience of your products, including the experience of dishes, environment and services. After all, to improve customer satisfaction, you should take the customer's experience as the basis and standard, and you should not talk to yourself, let alone be blind self-confident. Moreover, even if your business is good now, when you try to improve customer satisfaction, you can't play it without customer experience.

Second, constantly strengthen customers' reasons for choosing

There are no more than two reasons why customers like to eat in a store, either because they have a stomachache, because you really cook delicious food, or because your environment or service has touched customers' emotions. In either case, we should constantly strengthen customers' reasons for choosing according to our own catering positioning, so as to effectively improve customers' satisfaction, and it is often not difficult to make money.

Third, providing customers with high-quality products and services is the core of improving customer satisfaction. Avoid over-marketing

Doing catering. Providing high-quality products and services is always the essence and foundation, and it is also the core of improving customer satisfaction. Without these two foundations, if you want to rely on over-marketing, it will undoubtedly bring great harm to your own brand, and at best, it will only bring "tourists" who punch in, just like some online celebrity restaurants.