How many bad reviews have an impact on Tmall?
1, any bad reviews will directly affect the sales of the store.
Because bad reviews bring strong psychological factors to consumers, buyers will give up buying once they see baby products.
Then, I will quit this store and find a store with more sales and more praise, which will lead to the decline of product popularity and traffic, and the final result will affect the search ranking of products.
2. Bad product reviews will also directly lower the dynamic score of the store.
How to deal with bad reviews?
1. If the seller finds that the goods have bad reviews, he must communicate with the customer in time and provide free return service. Sellers need to have a positive after-sales attitude.
Generally speaking, customers are more willing to help deal with bad reviews and give other small gifts, so that customers will feel better and users will be willing to change bad reviews into favorable ones.
2. If there is malicious peer competition, there will definitely be malicious bad reviews. Then in this case, it is recommended to reply directly to his bad comments, or even to show that he is a colleague.
3. If you meet a professional bad reviewer, they will blackmail the seller and demand "compensation", and they can complain to the official. If the official confirmation, comments will be deleted directly.
In fact, in-store 1 bad reviews have a great influence, and most buyers will refer to other buyers' comments.
Therefore, the seller must maintain a good product evaluation, and if there is any problem, he must contact the buyer in time to modify it.