tip 1: observe the golden rule of communication, put yourself in the other's shoes: in the process of communication with customers, the seller should not put himself in the position of "I am a seller-seller", but consider himself as a buyer, or as a friend of the buyer who is talking with you. At this time, your mind can really be close to the buyer and you will know how to explain your goods. Only when you consider the problem from a buyer's point of view can you know how to attract buyers, and your opinions and explanations can attract buyers' approval. When many buyers turn into sellers, they should have a deep understanding, be tolerant and understanding, value harmony, and communicate well is a win-win situation. It is common that when you meet a novice zero-credit buyer, she will ask a lot of questions, and some of them can't be closed in one day, which makes you seem to doubt whether she is sincere in trading, so you should be tolerant, and please recall how many small problems that seem "funny" now when you are also a novice buyer who opened online banking to Alipay-the password is forgotten, the online banking operation is not smooth, and you don't know how to limit the number of transactions. There are also people who are not comfortable with online transactions, etc. When you look at it from their perspective, you will be tolerant and want to help them-at this time, they should be encouraged to "come long, don't worry, feel free to consult if you encounter any problems", hehe. Bargaining is also a coMMon situation. When you think about your usual shopping, if you don't make a counter-offer, you really lack a sense of accomplishment. Therefore, you should also understand the mm who makes a counter-offer. Some of them have funny bargaining, such as a YY made by 91 yuan. As soon as they come, they say "61 yuan package express delivery". Although the cost is not enough, they can't clinch a deal, but don't be angry or sarcastic at this time. Instead, they should politely explain and ask their peers to compare. If they can't accept it, they don't