Responsibilities of the service supervisor in the front office of the former hotel

1. Implement the sales strategy and plan of the food and beverage department, report to the restaurant manager, and report directly to the front office service foreman.

2. The front office service of the hotel is responsible for the daily management work such as the interview of the recruitment of waiters and the training, deployment and attendance of employees, and pays close attention to the implementation of the standardized management service standard of the hotel, taking the establishment of standardized management order as its important duty.

3. The front office service of the hotel is responsible for organizing publicity, planning, public relations and sales in this area.

4. The front office service of the hotel should be familiar with the customer files, know the situation of the guests to the maximum extent, solicit customers' opinions and give feedback to the manager and relevant departments in time.

5. Handle guest complaints in a timely manner, carefully find out the reasons, implement the responsibilities, and establish a guest complaint handling file.

6. Establish the idea of taking guests as the center, and carefully coordinate the relationship between backstage, service and security, so as to promote the smooth development of each work.

7. Pay attention to strictly control the consumption and loss of materials, practise economy and reduce waste.

8. Educate and supervise the staff of this department to seriously implement safety measures to prevent all accidents.

9. Complete other tasks assigned by the manager and deputy manager.

11, pay attention to strictly control the material consumption and loss, practice strict economy and reduce waste.

11. Educate and supervise the staff of this department to seriously implement safety measures to prevent all accidents.

12. Complete other tasks assigned by the manager and deputy manager.