According to the information you provided, the reasons why the recharge card cannot be recharged are as follows:

1 Check whether the recharge method is correct, and you can call the national recharge hotline 11111 or log in to the online business hall/recharge;

2 check whether the account password of the recharge card and the recharge mobile phone number are correct;

3 If the system is upgraded or busy, the rechargeable card may not be recharged temporarily. I suggest you try it several times.

4 if you recharge during the busy period (25th of each month-5th of the following month), it is recommended that you notice the account within 48 hours.

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You may also pay attention to:

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