personal work summary of catering cashier

summary refers to a written material that social groups, enterprises and individuals review and analyze the study, work or its completion at a certain stage, and draw lessons and some regular understandings. Writing summary is conducive to improving our study and work ability, so we need to go back and summarize and write a summary. How to write a summary so as not to become a mere formality? The following is a summary of the personal work of the catering cashier that I have carefully arranged. Welcome to read and collect.

personal work summary of catering cashier 1

At work, although I only play the role of an ordinary and important cashier. During this period of work, I found that we should be able to do a good job freely, no matter whether it is heavy, busy or leisure, we should complete every job with a positive attitude, instead of complaining because of the proportion of workload, because complaining is useless. What we should do more is not to think things too badly, but to keep a good attitude and face the team every day. Because a happy attitude will make us feel tired and boring at work. The following is a summary of my hotel cashier work in 21xx.

1. General situation of hotel operation

This year, the hotel closely focuses on the working guidelines of "standardized management, image building, strong marketing and increasing benefits", and takes the market as the guide to establish "three kinds of consciousness", namely, all-staff marketing consciousness, all-round cost meaning and whole-process quality consciousness: the implementation of "three modernizations", namely, programmed, standardized and digital management, has passed the * * * of all hotel staff.

ii. achievements of the hotel

the hotel has achieved "six precautions" such as daily fire prevention and theft prevention by formulating safety plans such as "safety first, quality first", and almost no accident occurred throughout the year. Under the care and guidance of the general manager of the hotel, the store-level leaders hold a feedback meeting of department managers every day to inform the situation and put forward requirements. The security department arranges cadres and employees to work overtime, patrol diligently and strictly prevent and control. With the cooperation of relevant departments, group prevention and group control ensure that all activities are foolproof and the hotel is safe and stable.

focus on efficiency and do a good job in sales;

Take reform as the driving force, and do a good job in catering;

focus on customers and do a good job in property management;

on the premise of quality, do a good job in guest room work;

focus on "six precautions" and do a good job in security;

focus on reducing consumption and do a good job in maintenance;

Do a good job in personnel work on the principle of being lean and capable;

take the "guidelines" as a reference and do a good job in training.

in order to fully understand and master the market situation of our hotel, we organized many marketing meetings, conducted surveys and analyzed the consumption grade of customers in combination with the current consumption situation of customers coming to the hotel, and established a customer rating system, so as to follow up the service all the time, pay attention to the service image and instrument, be warm and thoughtful, and meet the requirements of customers to the limit. We strictly control the management fees. Most administrative personnel have several jobs. In terms of business hospitality, the principle of spending small money, doing great things, doing good things and doing practical things is followed. Take all measures to avoid unnecessary expenses.

In every corner of the hotel, there are courteous service personnel. With standardized operation, professional smile and courteous manner, guests are constantly influenced by etiquette culture. Individuals in the society are always influenced by the people around them. As the saying goes, people are divided into groups. Etiquette culture not only improves the quality of hotel people, but also has a beneficial influence on the guests and promotes the quality and self-cultivation of the whole society.

the traditional attitude towards employees should be changed. People are the main body in management, which all managers are small and should grasp. The relationship between superiors and subordinates in management is only a division of labor, not a relationship between ruling and being ruled;

On the contrary, the modern management concept tells us that management is a special service. Only when managers serve their subordinates well and help them make outstanding achievements in their work, will managers have their own management achievements.

iii. suggestions for hotel work

hotels lack a spiritual hotel culture that can unite people. A nation has its own national culture, and a hotel also needs its own hotel culture. The construction of hotel culture is not dispensable, but necessary for the survival and development of hotels. When the hotel faces all kinds of challenges, it needs all the people in the hotel to work together and unite to overcome the difficulties.

Past successes and failures have become a thing of the past. We should not show off or grieve over them. Instead, we should adjust our mentality to meet future challenges and face the upcoming problems. There is a lot of knowledge to learn in life, and what we have learned now is far from enough, so we should be prepared for the next stage of internship, set out with a goal, and the hard work will pay off, sow the seeds, and we must have diligent cultivation and cultivation, so that we will have a bumper harvest.

I hope that managers can consider the interests of the hotel as well as the employees before making a decision. Only in this way can more employees support the decision. Finally, I would like to thank the hotel for providing such job opportunities and the leaders for their help. I wish the hotel can get better and better and earn more every year. Summary of personal work of catering cashier 2

Time flies like a sword, and time flies. In a blink of an eye, xxxx has passed, and we are full of joy to welcome the new year. I have experienced many things in my previous work, and I have also summed up many experiences and lessons from my work.

I worked in xxxx mall in June, xxxx. As a cashier, I summarized the following contents:

1. As a shop assistant, I should have a good working attitude, a good hospitality attitude, warmly receive customers, understand customers' shopping needs and create a warm shopping environment for customers.

2. Treat customers with polite language, speak with respect and kindness, don't speak loudly to customers, pay attention to your appearance, appearance, be generous in actions and behave in a civilized manner. As a qualified cashier, you should always pay attention to price changes, be familiar with all kinds of goods in the store, especially the information of special offers, and sing, pay and find in the cashier process to avoid unnecessary troubles. When sweeping the price, the commodity price should be consistent with the computer. If it is not consistent, inform the business manager and the store to help adjust the price at any time. Don't miss, undercharge or overcharge in the cashier process. Of course, there are many shortcomings. Sometimes, when I am in a bad mood, I treat customers with a little more emphasis, and sometimes I contradict customers, but I will try my best to keep a good attitude at work.

In a word, I am very grateful to the leaders for their support and help and for giving me a job opportunity. I believe that in my future work, I will work harder and harder. Let's work together to make Beishan better and better! Summary of personal work of catering cashier 3

Over the past year, under the correct leadership of the section chief, with the active support and great help of my colleagues, I have been able to strictly demand myself, perform the duties of a foreman better, and successfully complete my work tasks, which has been affirmed by the leaders and praised by my colleagues. To sum up, I have gained a lot.

1. Learn at work and constantly improve your business level

As a cashier foreman, first of all, you are a cashier. Only when your business level is high can you win the support of your colleagues and take good care of the people below. Although I have been working as a cashier for three years, and I have made certain achievements, these achievements are still not enough. With the development of supermarkets, new requirements have been put forward for our cashier's work. Through study, I can always master computer operation technology first and always give guidance to the following comrades.

Second, do a good job in the management and guidance of employees.

Although the foreman is not a big leader, he is also in charge of a bunch of people. It is the trust of the leaders that makes me shoulder this heavy responsibility. Therefore, in my work, I always have strict requirements on them. No matter who violates discipline, I will never tolerate it. It is precisely because I can be strict with myself, manage boldly, and care for the following in my life.

Third, reasonably arrange the cashier's duty and shift change

The cashier's work is not tired, but he has to be careful, so the cashier must keep a good attitude and vigorous energy at all times. Therefore, when scheduling several clerks, I always try my best to let the cashiers have a good rest without affecting their own work, and take care of their special situation.

Fourth, do a good job in the first-level work and share the worries with the leaders.

As a foreman, I will never trouble the leaders for the problems that can be solved at the cashier level, and I will never lose the opportunity to report to the leaders for instructions on the major events in the shopping mall.

Through the year-end summary, I have several feelings:

One is to develop team spirit. Because company management is not an individual behavior, a person's ability is bound to be limited. If everyone is twisted into a rope, they can get twice the result with half the effort. But this must be based on the fact that every employee has a high professional quality, a sense of responsibility for work and a good moral character, otherwise team spirit will become an empty talk. So how to actively carry forward the team spirit? Specific to each department, if your hard work and achievements are recognized by the leaders, it will inevitably affect your colleagues around you. Everyone follows your example, and your progress invisibly drives everyone to make progress. On the contrary, the achievements of others will also become the driving force for you to keep forging ahead, thus creating a virtuous circle of chain reaction. The second is to learn to communicate with departments and leaders. The organization distribution of a company is like a net, and each department seems to be independent, but in fact there is an inevitable connection between them. Take the finance department as an example. Every department has to deal with daily business. Keep in touch with departments, listen to their opinions and suggestions, and correct problems in time when found. In this way, the supervision function is effectively played, and secondly, the information can be fed back to the leadership in time, and the work is changed from passive to active. The third is to have an enterprising heart to climb the peak forever. This puts forward higher requirements for our financial personnel-sailing against the current, or retreating if you don't advance. If you want to develop your career, you must arm your mind to adapt to the market competition environment of survival of the fittest.

There are several times in life. In the days to come, we should turn our thoughts into actions and paint the blueprint for the future with our diligence and wisdom. Summary of personal work of catering cashier 4

21xx years have passed in a blink of an eye, and I have been in xxxx for two years. Although I left for two months, I will cherish my choice-to be a qualified cashier.

I remember hearing a saying: "The harder the place, the more you can exercise your will, and the more you can feel full." I can feel the meaning of this sentence even more after coming to work in xxxx. Basically working in the same cashier for several hours every day, facing countless customers, the hardships are self-evident. But I haven't given up because of this, especially in our store, we always take turns to go to work at the back door. Now it's winter, and we can imagine the cold. Every time I go to work at the back door, my hands and feet are all swollen with cold. In summer, the sun shines directly on us, but I have never given up on it. The tenet of "customer is God" is that in the ordinary position of cashier, the burden on the shoulders is not light: repeating the same work every day, explaining all their questions to customers, and no matter how mean the customers say, they must learn to be patient and keep all their grievances in their hearts.

In the past work, we always encountered some problems. For example, when the price of goods does not match the computer, we should promptly notify the class staff to verify it, and ask the customers to wait patiently. And we must use the service of smiling. When you smile at the customers, no matter how dissatisfied they are with us, their mood will definitely be sunny at this time. Smile is the most charming expression. A person who smiles for nothing but gives a lot will have a beautiful life, and the world will smile at you when you smile. Then we should pay attention to the art of language: "Warm words comfort the heart for three winters, and bad words hurt people in July." Don't argue with customers, insult, dig and satirize customers.

the above is what I feel most in my work. I hope I can work hard to do it in the future. I believe that as long as all our employees Qi Xin work together, xxxx will be more brilliant tomorrow! Summary of personal work of catering cashier 5

It's been xx months since I joined xxxxxx restaurant and became a cashier at the front desk. Although I didn't have any experience in this field before, the ability required in this position is really very simple. With my professional knowledge and enthusiasm at work, of course, with the help of my predecessors and colleagues, my work at the front desk is very satisfactory. Although I haven't reached the point where I feel like a duck to water, I am satisfied that I can stand in my post happily every day.

as a newly graduated student of' xxxx', I don't have much work experience, and few experiences have made me encounter troubles and feel confused when I first came to xxxxxx. But fortunately, I survived! Moreover, during this time, I also learned various indispensable experiences in this position, which completely changed me from a student to a professional. Although this change does not mean that I am mature enough, I believe it is a sign that I have grown up! In order to commemorate this period, I will sum up my work during this period, and when I miss it, I can also know what I did badly. My cashier's work is summarized as follows:

1. I just entered the restaurant

I didn't expect much from this place after many times of hitting the wall, but just attended with the mentality of how many attempts. The sudden result caught me off guard! Although I am happy to have a job, I am not flustered because I am not fully prepared. Finally, when I set foot on the checkout counter of xxxxxx, the foreman of xx received me kindly and told me the basic situation of the restaurant, then personally took me to my job-the front desk. Because xxxxxx restaurant is quite large, and there are not a few people coming here to eat, it is necessary to equip more cashiers. After that, I spent a period of time as an apprentice to the predecessor at the front desk. Although there is not much to know about the front desk, I will know what to do after a little explanation, but because we are also the main service stream here, the requirements for the front desk service are not low at all. We should always pay attention to our reception behavior, which is what I really feel troubled about.

II. Work Progress

After working for a period of time, I have almost become familiar with the working mode here, and the etiquette of reception has become an instinctive skill in my work again and again. My work content is the same as that of my teaching colleagues, such as welcoming guests, providing consulting services, cashier and seeing off guests. Although it sounds like a very simple line, it is actually in the middle.