The basic knowledge of catering service etiquette is as follows:

Catering service etiquette is a series of norms and guidelines that employees in the catering service industry need to follow in their work. The following are the basic knowledge of catering service etiquette:

Clean appearance: keeping clean appearance is the basic requirement of catering service etiquette. Practitioners should keep their faces, hands and clothes clean and tidy, giving people a clean, refreshing and tidy feeling.

Polite language: Polite language is essential in catering service. Practitioners should be familiar with common polite expressions, such as "hello", "thank you", "sorry", "please" and "welcome", and avoid using impolite or vulgar language.

dignified manners: the manners of catering service personnel should be dignified, natural and generous. Standing posture should be correct, belly in and chest out, eyes in front, hands hanging down naturally or crossed in front of you; Stay upright when sitting, don't spread your legs or cross your legs; Walk steadily, don't shake your head or twist your waist and hips.

hospitality: catering service personnel should be enthusiastic, sincere and patient. Smile at customers, take the initiative to say hello, ask about customers' needs, and try to meet their requirements.

considerate service: catering service personnel should provide services to customers actively, meticulously and thoughtfully. After the customer is seated, he should hand in the menu and tea in time; When ordering food, ask the customer's needs patiently and recommend suitable dishes for the customer as much as possible; Handle with care when serving, and avoid splashing soup or dishes on customers.

Pay attention to hygiene: catering service personnel should pay special attention to hygiene, keep restaurants and kitchens clean and hygienic, and prevent food contamination or cross-contamination. At the same time, keep clean and hygienic during the service, and don't infect customers with dirt or bacteria.

property protection: catering service personnel should protect the property safety of restaurants and prevent theft or sabotage. If suspicious personnel or abnormal conditions are found, they should be reported to the superior or relevant personnel in time for handling.

in a word, catering service etiquette is one of the essential qualities of catering service industry practitioners. Only with good service etiquette can customers feel a good service atmosphere and improve their satisfaction and loyalty.