1. The theoretical knowledge you need to know when working in McDonald's is 1,111 points. If you have something with a

tiger balm, you don't need to look at McDonald's. In fact, when you remember it, you should simulate McDonald's in your mind at the same time. You should wake up for a full set of training every time and do it no more than three times a day. In two or three days, you can remember, for example, cups and drinks are only small, medium, large and oversized, and the lid is only medium, large and oversized.

The frying time of apple pie is 7 minutes, and the date and time should be marked on the package when it is packed, and the storage time should not exceed one and a half hours. There are only two kinds of meat pies, No.11 and No.4, and the size of No.4 is big.

these are for hamburgers. There is also a sausage-flavored meat pie for breakfast, which is the same size as the No.11 meat pie. You can easily remember all the operation scenes in your mind. Good luck.

2. Work-related knowledge of McDonald's employees

Four purposes of McDonald's operation Q.S.C& V

For McDonald's working partners (including office staff and restaurant managers), it is Q.S.C. & A MP of McDonald's; V keeps us number one.

quality, cleanliness and value for money: "quality, service, cleanliness &; Value "Q: The quality and reputation of McDonald's are internationally famous. Because this is to maintain the highest quality standard on the basis of reasonable price. McDonald's uses the best products and carefully developed recipes, but all this will lose its luster without your help. Remember, always check the products and services you provide. If there are problems with the products, you can't provide them to customers in your, and report them to your supervisor immediately.

S: without fast and polite service, quality and cleanliness will be wasted. A smile, like the best food in the world, will attract our customers to come again. Please remember that customers are the only and most important factor in our business, as long as we remember this golden rule: politeness is not difficult to achieve, and treat everyone, especially customers, with the attitude that you want others to treat you. Customers will praise politeness as well as quick service. Sometimes it is difficult to provide customers with speed and courtesy at the same time, but this is our job. This is what makes McDonald's unique.

C: cleanliness is like a fast magnet to attract customers to McDonald's. Our restaurant must always be spotless, both inside and outside. Only when all the staff go all out can we do this.

V: McDonald's restaurant provides customers with reasonable prices and excellent quality fast food in a bright, comfortable and pleasant environment.

"I have always believed in these basic points. The meat, eggs, fish, bread, dairy products and potatoes provided by our McDonald's recipes are good and nutritious foods that most people enjoy at home. Providing our customers with quality, service, cleanliness and value for money is our only commitment to customers. We have maintained this principle for 25 years, just as we do today." Lei, the founder of McDonald's Company

3. Six rules that McDonald's managers must learn

1) From graduates to managers 1. The diversity of Yuanquan talents is a major feature of McDonald's ordinary employees. Because of this, McDonald's is different from other companies. Only 31% of employees actually graduated from catering service schools, while 41% of employees came from commercial schools, and the rest were college students, engineers, agronomists and middle school graduates.

At the same time, McDonald's Company has a huge reserve army of young talents, which is composed of 3,511 college students who regularly spend part of their time working in restaurants while attending classes at school. These reserve talents will have a 51% chance to become the senior managers of the company tomorrow.

They will be able to hold various positions according to the training plan arranged by McDonald's Company, and they can be restaurant managers together with young people with diplomas who have started working in the company. Diversified talent combination and huge reserve force make the cultivation and promotion of talents highly selective. Together, they have become a solid cornerstone of McDonald's management and constantly inject fresh blood into the company.

2 Select excellent employees step by step. Every year in China, McDonald's only spends tens of millions of yuan on employee training. At present, training centers have been established in Beijing, Shanghai, Guangzhou and other places to provide theoretical and practical courses training for people at all levels, and strive to create a lifelong learning environment.

in McDonald's, training is a powerful and perfect system. Zong Hao, HR manager of Shanghai Hualian McDonald's Company, said: "Since the 1961s, this activity (selecting elite employees) has been one of our regular projects.

because the employees of the company are very young, and because McDonald's has standardized the requirements on quality, service and environment, employees must understand these standards and the operation process, so the company has started training since the day of joining McDonald's. At first, it was on-the-job training, with special guidance from trainers, and it was not limited to one post.

The Olympic Post Competition is held to raise our skills to a new level. " The positions of the competition include the counter, frying area, frying area and lobby in the restaurant, which mainly reflects the quality, service, hygiene, training and teamwork of McDonald's, and the scoring standard is formulated according to McDonald's operating guidelines and norms.

employees stand out through several rounds of preliminaries, preliminaries, semi-finals and finals between restaurants, regions and cities. 3. Training and promotion mechanism McDonald's Beijing Company spends 12 million yuan on training employees every year, including daily training or going to Hamburg University in the United States.

McDonald's has three training centers in China, and the teachers are all experienced operators of the company. The purpose of training is to make employees develop as soon as possible.

The talent structure of many enterprises is like a pyramid, which gets smaller as it goes up. The talent system of McDonald's is like a Christmas tree. As long as you have enough ability, you will be promoted to a higher level, become a branch, and then become a branch. You will always have the opportunity to be promoted, because McDonald's is a chain operation.

Through this talent training program, everyone who succeeds in McDonald's has the same characteristic: starting from scratch and being down-to-earth. French fries and hamburgers are the only way to success in the company.

The hardest thing is to enter the company at the initial stage. In the six months, the turnover rate is the highest. Some responsible, educated and independent young people who can persist may get good promotion opportunities before the age of 25. McDonald's implements a rapid promotion system: a young man who has just joined the work can become a visit manager within one and a half years and a supervisor within two years.

Moreover, promotion is fair to everyone, and there are no special rules or typical career patterns. Everyone is in charge of his own destiny. People with quick adaptation and strong ability can quickly master the skills at all stages and naturally get a faster promotion.

Regular training is held at each stage, and the relevant personnel must acquire certain knowledge reserves in order to successfully pass the periodic tests. This system avoids the phenomenon of making up the number.

This fair competition and superior opportunities attract a large number of capable young people to McDonald's to realize their dreams. First of all, a capable young man should be an internship assistant for 4~6 months, during which he will devote himself to all grass-roots positions in the company as an ordinary team member, such as French fries, collecting money, grilling raw steak, etc. He should learn how to keep clean and provide the best service, and rely on the most direct practice to accumulate management experience to prepare for future work.

The second job has the nature of actual responsibility: second-level assistant. At this time, young people are responsible for restaurant work for a specified period of time every day.

Different from the internship assistant, he has to undertake some management work, such as ordering, planning, scheduling and statistics. He must show his management ability in a small scope, and explore experience in daily practice to coordinate his work.

in 8~14 months, capable young people will become first-class assistants, that is, the right-hand man of the manager. At this time, he shoulders more and more important responsibilities. He wants to be unique in the restaurant and improve his management ability day by day.

After a talented young man is promoted to manager, McDonald's still provides him with broad development space. After a period of hard work, he will be promoted to supervisor, responsible for the work of three or four restaurants.

after 3 years, the supervisor may be promoted to regional consultant. At that time, he will become the representative of the head office to subordinate enterprises and become a "diplomat of McDonald's Company".

its main responsibility is to travel back and forth between McDonald's company and its subordinate enterprises, and to communicate and transmit information. At the same time, regional consultants also shoulder important missions such as organizing training and providing suggestions, and become the plenipotentiary representative of the head office in a certain region.

Of course, regional consultants with excellent grades will still be promoted. Another distinctive feature of McDonald's is that if someone has not trained his successor in advance, there is no chance of promotion in the company.

This urges everyone to do their best to cultivate their own heirs. Because of this, McDonald's has become a base for discovering and cultivating talents.

It can be said that the success of human resource management has not only brought huge economic benefits to McDonald's, but also created a new model for enterprises all over the world and trained a group of real managers for the whole society. 4. Corporate culture A unique personnel management system will inevitably produce some unique corporate culture.

first, the concept of group. Partners of McDonald's company.

4. Requirements for McDonald's work ~ Ask for advice

The requirement is to graduate from high school.

You also need to get a health certificate. In food and catering industry, a health certificate is necessary ~

You can go to the McDonald's counter to ask

The working environment is generally indoor. There is heating in winter and air conditioning in summer

Different employees do different jobs. Generally, new employees are responsible for the work in the lobby

that is, collecting plates outside

and then they will slowly go to the counter. The class in the kitchen, etc.

I used to work in McDonald's, but when I first entered it, it was very strange. It was fun to get familiar with it.

Excellent employees will be selected every month ~ The staff lounge is very warm.

There will be collective staff activities. Winter

I miss it very much ~

5. What is the pre-job training for McDonald's ordinary employees

The diversity of McDonald's "reserve force" talents is a major feature of McDonald's ordinary employees, which is also one of the guiding ideology in the recruitment of young Etienne Raymond who has just been promoted to the director of personnel department of the company.

because of this, McDonald's is different from other companies. Only 31% of the employees actually graduated from catering service schools, while 41% of the employees came from commercial schools, and the rest were composed of college students, engineers, agronomists and people who studied for 2-5 years after graduating from middle school.

At the same time, McDonald's has a huge reserve army of young talents. It is composed of 3,511 college students who regularly spend part of their time working in restaurants while attending classes at school.

These reserve talents will have a 51% chance of becoming the senior managers of the company tomorrow. They will be able to hold various positions according to the training plan arranged by McDonald's company, and may be restaurant managers together with young people with diplomas who have started working in the company.

Diversified talent combination and huge reserve force make the cultivation and promotion of talents highly selective. Together, they become the solid cornerstone of McDonald's management and constantly inject fresh blood into the company. People who have succeeded in McDonald's from "standing at attention and being at ease" all have the same characteristics: starting from scratch and being down to earth.

French fries and hamburgers are the only way to success in the company. Of course, this is often unacceptable to those young people who have obtained various diplomas and are full of ambitions.

However, they must understand that starting from scratch is the necessary condition for success in this industry. If you haven't tried at all stages and practiced in each job, how can you supervise and guide them as a manager? Here, from collecting money to making potato chips to making all kinds of ice cream, every position will produce future restaurant managers.

Etienne Raymond emphasized: "People ask our partners to do many things, but people can also make jokes, and the atmosphere is harmonious and friendly. Those who worked in the company for more than six months later became loyal employees of McDonald's. "

the hardest time is when you first enter the company. The catering industry is hard. In the first six months, the turnover rate was the highest. Among those who left, 81% did not know this industry at all.

you should know that you should obey orders and don't care about working hours. The key to becoming a leader of small and medium-sized enterprises is to coordinate the time between family life and restaurant work.

Those who are better at allocating and using time, and those who devote the most to their work are winners. Moreover, their sacrifices are valuable. Those responsible, educated and independent young people among them may get a good opportunity that is impossible in many enterprises before the age of 25: to truly become the manager of a small and medium-sized enterprise.

A soldier who doesn't want to be a general is not a good soldier. Similarly, Etienne Raymond treated everyone who applied openly with such an attitude, saying, "The position of chairman of French McDonald's Company is waiting for people to fight for it ...".

In fact, all the senior management positions in the company are held by Americans in France, but behind them, some French people have emerged. The basic skill that McDonald's company tries to instill in every partner is the management of restaurants.

Etienne Ramon said: "On average, at the age of 25, a young man can become a real leader of a small and medium-sized enterprise, managing more than 1,111 people. We are teaching them to be bosses ... "This is a fable for China. How did they do it? From internship assistant to first-class assistant, McDonald's in France has implemented a rapid promotion system: an excellent young man who has just joined the work can become a restaurant manager within 18 months and a supervisor within 24 months.

Moreover, promotion is fair and reasonable for everyone, and there are no special rules or typical career patterns. Everyone is in charge of his own destiny. People with quick adaptation and strong ability can quickly master the technology at all stages, and thus get promoted faster.

this system can prevent people from making up the numbers. For the regular training at each level, only when the relevant personnel acquire a certain amount of necessary knowledge can they successfully pass the stage examination.

Fair competition and excellent opportunities attract a large number of young people with diplomas to come here and realize their dreams. First of all, a young man with a diploma should work for 4~6 months.