1, enter the WeChat public platform login page, click to retrieve account or password.

2. Click Retrieve Account to go to the next step.

3. Read the instructions and click Agree to go to the next step.

4. Select the type of account you want to retrieve as a small program, enter the name or original ID of the small program you want to retrieve, click Search, and go to the next step.

Click to see "How to check the name or original ID of the small program"

5. Use WeChat, which is bound to the registered subject's personal bank card, to scan the QR code for verification.

6. After scanning the code, click I confirm and comply with the agreement in the WeChat pop-up page.

7, fill in the identity card information of the main body of the small program account, including name, identity card number, hand-held identity card photo, fill in the new email address that is the new account to log in to the small program in the future, fill in the information and click submit.

8, after submitting the information, please login to fill in the new mailbox to find the verification e-mail, click the link in the verification e-mail.

9, after successfully activating the email, the audit result will be sent to your personal WeChat within 24 hours, please pay attention to check.

10, after resetting the login email (i.e. the new email address filled in step 7), you will receive it from the WeChat team in the new email address you filled in.