First, the business is fair and just, and customers are treated equally. We should have this concept. Anyone who spends money in our restaurant, rich or poor, is our customer and should be treated fairly and equally. Because businessmen have the mission of supplying goods, no matter how much you like or dislike a person, the business should be fair. When you treat all customers equally, customers will flock to your restaurant because you buy and sell fairly. Second, pay attention to the attitude towards customers. Each of your customers is an independent individual with an independent personality. You must respect him. At work, sometimes we may have friction with customers because of different opinions. At this time, you need to pay more attention to your manners and respect your customers. Your attitude may be the starting point of establishing a good relationship between you, or it may be the fuse of war between you and your customers. In short, don't lose your manners under any circumstances. If you are sincere, your customers will leave a good impression on you and come to your restaurant again. Third, think about the problem from the customer's point of view and give suggestions. When introducing restaurant products, we should first measure our own products and then promote them. But don't forget to sincerely check the quality of restaurant products from the standpoint of consumers, and don't be indifferent to it. When you check the quality of restaurant products, whether the price is reasonable and how much weight you need, you should always consider the needs of customers. In this way, not only will customers be satisfied, but you will also get huge profits. Four, honesty, honesty and hospitality, business must be honest, not in the restaurant business process by cheating customers for a living. Sometimes you can fool customers for a while, but not for a lifetime. There are not many people who are often cheated in the exhibition, and customers are the smartest and fairest. As long as he thinks he has been cheated in your restaurant, he will avoid it in the future, and he will tell people he knows that he has been cheated, so that the reputation of your restaurant will stink. The result must be that your restaurant is sparsely populated, business is light, or even closed. So don't cheat customers! Welcome difficult customers and be patient with every customer. We often meet some difficult customers. Don't think this must be a bad thing. Because the connivance of society can easily make us lazy, without picky customers, we won't make great progress. So, don't shut out difficult customers, but welcome them. Be patient with very picky customers. After listening to his suggestion, we will improve one by one, so that our characteristic restaurants will be more and more perfect and surpass others. 6. Take the initiative to serve customers, we must thoroughly practice the etiquette and responsibility to customers, and we must be grateful to customers and take the initiative to serve customers. As long as the guests say there is any problem, they should try their best to help. Guests should pay attention to after-sales service after consumption. 7. Remind customers not to miss the promotion activities of the restaurant, and tell customers when the discount of this special restaurant will expire, and there will be no such discount in the future. Or a product is suitable for this season, and then it will take another year. Eight, let customers regard the restaurant as a good neighbor. If there are guests in the neighborhood near the restaurant, what should the frail old people eat more? What kind of food should pregnant women cook at home? In case of such a thing, you should ask the chef to answer it personally, and ask the guests what raw materials they have at home, and suggest what to do, so that the chef in the restaurant can become a free food consultant in the nearby community. This is also the restaurant's warm service to the guests. This is only a little effort by the chef, but it can bring the restaurant and diners closer. Nine, the use of advertising to let customers know the role of advertising is more to let customers know about the products of our restaurant, let advertising play a role in promotion, and let customers be impressed by our products. 10. The restaurant should be moved and influenced by the meticulous service. People are emotional, such as giving customers birthday surprises, sending holiday wishes and small gifts to VIP customers, and winning customers' hearts in nuances. Eleven, just the right restaurant service, give customers some space. The waiter should give the guests just the right "comfort", neither too cold nor too hot, and want to walk in front of the guests in everything. Guests can have a meal without asking the waiter once. This is considerate service. For a guest who has eaten more than twice, when he comes back, the waiter must be able to call out his name and be polite, such as "hello, Mr. Zhang!" You are welcome to come again. " This will make the guests feel that the club attaches great importance to his patronage, and naturally there will be spiritual satisfaction. However, you should not call more than three times during the whole meal. If it is too frequent, it will cause stress to the guests, but it will be uncomfortable and the restaurant will feel too utilitarian. Thirteen, restaurant service should seize the excitement of customers. If a restaurant wants to capture the hearts of diners, it must make considerate services that excite customers. For example, an old customer of a restaurant once said that he hated noise and liked silence. The waiter wrote this down at that time. The next time you come, the waiter naturally said, "Mr. Li, after receiving your reservation, we specially reserved this quiet private room for you." I hope you enjoy your meal. " The customer didn't ask for it in person, but the waiter had arranged it, so he was naturally overjoyed. Some customers will bring their children to dinner. If the children are depressed during the meal, the waiter should take care of them more, for example, ask "What would the children like to eat?" Is this dish unpalatable? "If the child asks for the food he wants to eat, as long as there are raw materials in the kitchen, the waiter will give him a small portion. As long as the children eat happily and have fun, and don't hurry to leave, adults can eat with peace of mind and will definitely come again next time. If there are guests who bring their parents to dinner, the waiter can give them a staple food, such as longevity peach steamed bread and longevity noodles. And parents will be surprised that the children who treat them will naturally have face and have a particularly good impression of the restaurant. These dishes are not worth much, but they are a bridge between the guests and the restaurant. Put yourself in the dining room. As long as the restaurant makes the guests happy, it is not difficult for them to spend. Thirteen, don't let customers feel sorry. There are many things to pay attention to in work, but this one must not be ignored. We must constantly check the degree to which our restaurants satisfy customers from all angles. Have customers had any regrets here? Only by continuous introspection and inspection can we continuously improve the quality of service and win more customers. Only a restaurant that does not let customers have the slightest regret and dissatisfaction when it is operated, and makes customers feel extremely sorry when it is not operated, is a truly successful restaurant and a restaurant with both fame and fortune.