This is an internal management system of the hotel, please refer to it:

I. Working procedures of cashier in the hall

The cashier work in the restaurant is the first step to record the catering business income, and it is also one of the important links of financial management. It requires every cashier to master their own work contents and procedures skillfully, and apply them to their work, so as to really play the role of supervision and check, and lay a good foundation for the next financial accounting. The work contents mainly include:

(1) preparation before shift

1. The cashier in the restaurant should sign in according to the shift of the shift schedule before taking up the post, and the cashier foreman in the restaurant will supervise the implementation and make a report.

2. The cashier counts the working capital together with the foreman or supervisor, and signs it in the register after it is correct. The working capital transfer formalities must be handled between shifts, and the cashier's working capital transfer register in the restaurant must be signed.

3. Collect the bills and receipts needed for this shift, and check whether the bills and receipts are in sequence. If there are missing numbers or short links, they should be returned immediately. After work, the unused bills and receipts should be returned and signed in the bill collection register. The restaurant bills should be managed by the supervisor and supervised by the supervisor.

4. Check whether the date and time of the computer system are correct. If the date or time is incorrect, inform the foreman to make adjustments in time, and check whether the ribbon and paper tape are enough.

5. Check the cashier's handover notebook in the restaurant to find out the problems left over from work, so as to deal with them in time.

(2) normal operation procedures

1. When the waiter hands over the order menu to the cashier, the cashier should first check whether the number of people and the station number on the order menu are completely recorded, and return it to the waiter if the records are incomplete.

2. When the number of people ordering the menu and the station number are recorded completely, the menu will be formally entered. First, the guest bill number will be entered into the computer, and the cash register will automatically compile the bill number for the guests to use when checking out. Then enter the number of guests, the number of stations, and the contents and quantity of food and drinks ordered by the guests according to the computer menu keys. After entering, you can wait for the guest to check out.

(3) checkout workflow

1. The restaurant checkout is single-type and two-linked: the first link is the financial link, and the second link is the guest link.

2. When the guest asks to settle the bill, the cashier prints out the temporary statement according to the station number reported by the hall staff, who should check the bill first and then sign it, and then settle the bill with the guest. If the staff in the hall doesn't sign, the cashier should remind them to sign.

3. If the guest pays the bill now, the hall staff should take the two bills back to the cashier for summary, and then return the second bill to the guest, while the first bill will be kept by the cashier.

4. If the guest pays the bill, the hall staff will hand over the guest's bill credentials to the cashier to handle the bill, and then both bills will be handed over to the cashier for processing.

5. When the guest shows the discount card (or the hall manager gives the guest a discount) when checking out, the hall manager should hand in the discount card (or the manager's signature) and the two bills to the cashier for discount according to the procedure. If the hall manager only hands in one bill to the cashier, the cashier can not handle it.

6. When voiding or modifying the bill, the relevant personnel shall explain the reasons for voiding or adjusting it, and sign their names. After being confirmed by the hall management personnel, the modification form and voiding form (two copies) shall be submitted to the cashier and sent to the finance department for audit.

7. For various reasons, if the guest needs to check out late, he/she must first ask the hall management to recognize the guarantee, and then transfer it to the accounts receivable of the finance department.

8. When the general manager and deputy general manager of the hotel entertain guests or sales personnel, they must use internal bills when they are approved by the leaders to entertain customers. The bills should be signed by the leaders and then transferred to the finance department for audit.

9. After the cashier finishes the business of this shift, he should make a single shift checkout; At the end of this day's business, the general shift should be settled. Carefully check the dining situation and income of the day, and fill in the "East (West) Garden Restaurant Checklist".

(4) Single and total shift checkout

After each shift, a single shift summary should be made; At the end of the day's business, the general shift should be settled. Click "single" directly. "Total shift checkout" button, the computer will automatically summarize the operating income and generate several reports, and print out the reports as needed.

(5) Inquiring about the current day and historical accounts

"Inquiring about the current day's accounts" refers to the unsettled accounts and the accounts of the last three days. Click the "Inquiring about the current day's accounts" button directly, and the computer will automatically find out the required accounts.

"historical account inquiry" refers to the accounts generated before, and the operation method is the same as above.

(VI) Invoice management

1. The invoices collected by each cashier are kept and written off by myself, and may not be collected and written off by others. The page number that is invalid when writing off is folded, and its invalid number should be filled in the invoice inspection record column behind the invoice cover.

2. The amount of the invoice should be based on the amount of the customer's consumption form (the manager should sign the full name in the relevant items of the invoice), and the customer's consumption form should be attached to the back of the invoice stub.

3. If it is found that the stub is not attached with the customer's consumption bill or the invoice number is not connected, the manager shall not only write a written instruction and attach it, but also bear all the economic losses arising therefrom.

4. The lost invoice shall be reported to the Finance Department in written form in time, and the registration fee for the declaration of invalid lost invoice shall be borne by the manager.

(VII) Management of voided bills

At the end of the cashier's shift, all the adjustment sheets and voided sheets recorded by computer operation should be sent to audit. The void list must be confirmed by the signature of the foreman or above, indicating the reason for void. If mistakes are found afterwards, but the saved bills cannot be found, the financial responsibility shall be borne by the cashier, and the reasons for destroying the bills shall also be investigated.

(8) Collection procedures for cash, checks and credit cards

1. Cash

1) When receiving cash, attention should be paid to distinguishing the authenticity and whether the currency surface is intact.

2) coins in currencies other than RMB are not accepted.

2. Check

Check whether there is an account number and name of the bank where the account is opened, and the seal is complete and clear. Generally, the seal is one official seal and two or more private seals. If there is any deficiency, you should first ask the drawer whether the seal matches, and leave the contact name and telephone number in the endorsement. The hotel does not accept personal checks. If the check is accepted by the hotel manager or above, the guarantor will bear all the responsibilities for any problems with the check.

3. Credit card

1) When accepting and granting a credit card, you should first check the validity period of check card and whether you accept the credit card within the scope of use, and check whether the card is included in the stop payment list. (If you brush the wrong credit card paper, expire, stop payment period and credit card banks within the non-acceptance range will all reject it.

2) when the guest settles the account, fill in the consumption amount in the consumption column of the purchase order, and ask the cardholder to sign, carefully check the card number, and the validity period and signature should be consistent with the credit card. After it is correct, tear off the cardholder's stub and submit it to the guest along with the bill.

3) If the cardholder fails to stay in the hotel or leaves the hotel first, if he pays for others, he must ask the cardholder to sign the purchase order and fill in the payment confirmation. The cashier should carefully check the card number and signature, authorize according to the estimated amount of the pre-stay days, and after obtaining the authorization, mark the word "approved" on the edge of the purchase order, and sign the name of the handler, and write down the authorized amount and authorization number.

4) Anyone whose credit card exceeds the limit must call the credit card authorization center of the bank or obtain authorization through EDC. If the actual consumption exceeds the authorized amount, it should be re-authorized. Only one authorization code can be used for one consumption, and multiple authorization codes should be purchased separately before being accepted for use.

5) If the subscription amount exceeds 11% of the authorized amount, the original authorization code can still be used without authorization.

(9) Cash and bill handover procedures after work

1. Cash handover procedures

After the cashier in the restaurant prepares the report, he will fill in the cash received in the cash bags respectively, and then put the cash into the bags. It is required that the cash contained in the cash bag is consistent with the amount recorded in the cash bag, and the cash receipt and delivery record book should be signed to handle the cash handover procedures. Put the cash bags into the safe under the supervision of the cashier. When the cashier gets off work, the receiver will count the cash bags one by one and check whether the amount on the cash bags is consistent with the amount in the cash delivery record book. After it is correct, sign in the name column of the transferor, and so on for classes A, B, C and D. The procedures will remain unchanged until the chief cashier counts it the next day.

2. Handover procedures for guest bills

The handover procedures for guest bills are divided into two categories: one is used, which arranges the used guest bills according to the sequence number, wraps them with the guest bill distribution table, and puts them in the designated location for the night auditor to review; The other type is unused. Check whether there is a serial number with the last used passenger bill. After it is correct, go through the refund formalities. Sign at the return of the cashier's bill collection register in the restaurant. When the following shifts continue to be used, sign in the receiving column to handle the handover procedures. At the end of the day's work, the unused passenger bill should be returned to the competent department, and the return signature procedures should be handled.

(11) billiard hall working procedures

1. When a guest goes to the billiard hall to play ball and spend money, the cashier, after receiving the information transmitted by the waiter, will issue a billing statement, indicating the time when the guest started spending and the number of the billiard table used, and mark the billing time on the punching machine, and make records in the registration form.

2. When the guest checks out, the cashier should indicate the deadline on the statement, and the guest should pay the cashier's items when playing ball, plus other consumption funds. Finally, the receivable amount should be settled with the guest, and the checkout time should be printed on the punch machine, and the registration record should be made in the registration form.

3. Free reception: according to the free reception formulated by the hotel. The reception of the general manager shall be confirmed by the general manager's signature on the reception form. If you can't sign in time and the department manager replaces the reception, the department manager will sign the reception form first and indicate the reception content. On the second day, the department manager will fill in the formalities and submit them to the Financial Audit Office for review. If you don't sign up, it will be regarded as my consumption and deducted from his monthly salary. If the general manager calls the Recreation Department to inform the reception guests, the reception form shall be filled out by the head waiter or above of the Recreation Department, and the formalities shall be completed and submitted to the financial audit for verification within two working days.

4. In the process of using the settlement form and the wine list, pay attention to the use of the documents in serial numbers, and modify and void the documents and deliver the documents in strict accordance with the methods specified in the document use management. Remember that every time you check out, you have to rely on the statement to check out with the guests.

5. After the business on duty is over, fill in the business payment voucher, and handle the payment D/P procedures as required.

(11) Working procedures for swimming pools

1. Swimming tickets, time cards and annual cards are collected by cashiers from financial ticket administrators at different prices. When the cashier fills in the payment voucher after the shift, the number, quantity and amount of the swimming tickets (time card and year card) sold on duty should be clearly indicated in the remarks column. When the ticket card is sold out, the original ticket card will be written off to the ticket administrator with the first copy of the payment voucher, and then the ticket card will be sold again.

2. Set the "Swimming Pool Registration Form".

serial number: the serial number is arranged according to the order of guests' consumption on that day;

type: refers to whether the guests spend tickets, time cards or annual cards;

number: refers to the number of the ticket or card used by the guest;

quantity: refers to how many times the guest * * * spent;

amount: refers to the different prices for selling different tickets or cards;

card usage times: refers to the number of card consumption times and the remaining times;

wardrobe number: refers to the number of the wardrobe key issued by the recreation attendant to the guests;

library entry time: refers to the time when guests enter the library;

guest signature: refers to the guest signature when the annual card is consumed;

signature verification: refers to the signature verification of the annual card guests or the guests who receive them free of charge by the personnel above the leisure foreman;

Remarks: refers to the notes that record special situations.

Note: This form is made in duplicate, which will be checked by the cashier and the Recreation Department after the closing of the business on the same day.

After the check is correct, both parties will sign for confirmation. One copy is submitted to the financial audit for verification, and the other copy is kept by the Recreation Department for verification.

3. Leisure cashiers should carefully fill in the contents of the sales and acceptance tickets and cards on duty, and pay attention to the numbers of the tickets and cards and the number of times the cards are used.

4. The wardrobe key of the guest shall be kept and issued by the recreation attendant. When the recreation attendant receives the ticket and card handed over by the cashier, he will issue the wardrobe key to the guest and fill in the key number in the table against the ticket or card filled out by the cashier.

5. When the guest uses the complimentary tickets, the cashier will write the word "invalid" on the ticket face and indicate the date after receiving the tickets. After the shift is over, the complimentary tickets will be submitted to the financial audit for review.

6. When accepting the annual card, the guests are generally required to sign the registration form for confirmation. If the guests don't sign, they must be signed by the personnel above the duty foreman in the Recreation Department.

7. Free reception: according to the free reception set by the hotel. The reception of the general manager shall be confirmed by the general manager's signature on the reception form. If you can't sign in time, when the department manager replaces the reception, the department manager will sign the reception form first and indicate the reception content; The department manager should complete the formalities and submit them to the Financial Audit Office for review the next day. If the formalities are not completed, it will be regarded as my own consumption and deducted from his monthly salary. If the general manager calls the Recreation Department to inform the reception guests, the reception form shall be filled out by the head waiter or above of the Recreation Department, and the formalities shall be completed and submitted to the financial audit for verification within two working days.

8. key handover: after the guest swims and washes, the locker room attendant of the recreation department will hand over the key of the guest's wardrobe to the service desk attendant. When both parties hand over the key, they must fill out the "key handover form" (in duplicate), and the financial cashier should play a supervisory role and sign the form for confirmation; After the end of business on that day, submit this single copy together with the registration form to the financial audit for verification, and one copy will be kept by the Recreation Department for future reference.

9. After the business on duty is over, fill in the business payment voucher, and handle the payment/presentation procedures as required.

(12) Working Procedures of Bowling Hall

1. When guests enter the hall to spend money on playing ball, they should pay a deposit in advance, and the cashier will issue a "deposit receipt" (in triplicate), which will be used as the evidence for escorting the way for the second time, and the third time will be handed over to the guests for the bottom.

2. After receiving the "deposit receipt" from the cashier, the hall attendant will note the time of clearing the way and the lane number, and then clear the way for the guests to play.

3. If the guest's consumption amount exceeds the deposit on the "deposit receipt", the arena attendant will inform the guest to go to the cashier and pay the deposit again before continuing the consumption.

4. After the guest plays the ball, the hall attendant will indicate the ending time on the "deposit receipt", and indicate the number of games played by the guest and the consumption amount, and hand over the second copy of the "deposit receipt" to the cashier for settlement.

5. After receiving the checkout information transmitted by the waiter in the arena, the cashier will take back the third "deposit receipt" left by the guest, draw up a settlement form according to the guest's consumption items and amount, and settle the account with the guest. The statement is in quadruplicate, which must be filled in together, not separately.

6. If the guest's deposit is more than the actual consumption, and it is necessary to refund the guest when checking out, it shall be signed by the hall management personnel and handed over to the cashier for refund.

7. The deposit slip and settlement slip used to open the "deposit receipt" must be used in combination. When filling in, they must be filled in according to the contents of the slip and the specifications of the guest's consumption items, and the slip shall not be modified or invalidated at will. The reason for modifying or invalidating the settlement statement must be stated by the cashier, and confirmed by the hall manager and the cashier foreman or above.

8. Free reception: according to the free reception method formulated by the hotel. When the general manager receives, the general manager shall sign the reception form for confirmation.