management rules and regulations of hot pot restaurants

Section 1 Recruitment and employment of employees

1. Anyone who has reached the age of 18, has a clear resume, is healthy, has a decent style and has no illegal behavior, and is willing to accept the management of this company. Trained male and female citizens can join the company's franchise stores.

2. The induction study period for new employees is 3 days. If they fail the exam, they will not be hired, and they will be employed if they pass the exam.

3. New employees must hold ID card, original graduation certificate, family planning certificate and 2 photos of employees during the induction study (health certificate and temporary residence permit should be completed in the store within one month, and the expenses should be paid by themselves). Those who have worked for more than one year can be borne by the hotel.

4. The training period for the first batch of waiters, chefs and kitchen workers in the opening of the new store is 15-31 days. After the training period expires, the purpose of writing this manual is to systematically standardize the training of employees in our franchise stores. Latong training, improve the basic quality of employees, ensure standardization work, enhance the competitiveness of enterprises, make the franchisees of Hongmen maintain good performance, and make the company grow and develop continuously.

5. Those who have the following circumstances shall not be employed.

a. the original company resigned abnormally.

B. those who falsely fill in the employee's case and commit fraud.

C. those who violate the law are established by judgment or wanted.

D those who join illegal organizations or take drugs.

e. suffering from mental illness or infectious diseases.

F, those under legal age.

G, workers who fail to meet the recruitment standards or are unfit for their physical condition.

L, the foreman or the relatives and friends of the foreman or above have no special skills.

Section II, Labor Management System

1. Working hours: from 9: 11 a.m. to 14: 11 a.m. and from 16: 31 p.m. to 22: 11 p.m., taking turns to be on duty.

2. Vacation: new employees have no vacation in the first month, and they have two days off every month from the second month.

3. Resignation: Employees should submit their resignation application to the lobby manager or store manager half a month in advance. The manager should submit his resignation application to the general manager one month in advance.

4. Probation: new employees sign contracts and establish labor relations contracts from the date of employment confirmation. The probation period is 1-3 months (1 months for waiters, 3 months for lobby managers, and other types of work are customized according to the specific situation of the franchise store). According to the employee's work performance and business skills, whether to extend the probation period or become a regular employee in advance can be considered. If there is incompetence or gross negligence during the probation period, the store can dismiss the employee at any time without any compensation.

5. Being late and leaving early: it is illegal to go to work for more than 5 minutes, and it is considered as absenteeism for more than 4 times a month, so it will be handled.

6. Miners: if they don't go to work for no reason, obey orders and arrangements, they will be regarded as absenteeism. If they are absent for one day, their wages will be deducted for three days, and if they are absent for more than two days in a month, they will be dismissed (including two days):

7. Punishment for gross negligence; A fine of 5-51 yuan, working for 2-5 days without pay, and the deposit will not be refunded or refunded as appropriate according to the instructions of the general manager;

8. Asking for leave: It is forbidden to ask for leave by telephone, and the trustee takes a letter to ask for leave. The sick leave requires a doctor's diagnosis and a medicine receipt, and the form of leave can be determined according to the situation. Sick leave can be considered, and personal leave is unpaid;

9. Leave right: the neighboring class has half a day's leave right, and the lobby manager has one day's leave right. For more than one day, report to the store manager for approval and sign off.

11. Employees have the responsibility to supervise each other and report bad style. The store that reports the truth will be rewarded and kept secret.

Section III, Booking System

I. Booking by telephone

1. Telephone personnel: cashier, foreman and lobby manager (duty manager), and other employees are not allowed to answer the phone without permission.

2. Use standard language when answering the phone: "Hello, Hongmen Hotpot".

3. record content: according to the number of people dining, the exact dining time, the customer's name, unit, contact number, number of reserved tables and area. After recording, ask for a new complaint, and tell the person who ordered the food that if it is overtime (15-31 minutes), our store has the right to make other arrangements.

4. notify relevant departments and personnel to make preparations in advance.

2. Guests order food

1. When a guest contacts to order food, he/she should ask the customer's name, contact information, the number of people to eat and the standard of dining, as well as the reserved table number area, the number of tables and the dining time. All of them should be recorded, so that the guests can sign the order form after reading it to confirm that they have no objection to the ordering content.

2. collect the deposit appropriately according to the ordering standard, and issue a receipt (in duplicate). If the guest violates the requirements, he shall collect the loss fee as appropriate according to the regulations of the restaurant;

3. When checking out after a meal, if it is found that the guest has no deposit receipt, the full meal fee should be paid and registered, and the deposit will be returned to the guest after the deposit receipt is handed in;

4. notify relevant departments and personnel to make preparations in advance.

Section IV, Telephone Management System

1. The telephone at the bar is dedicated to ordering food for the convenience of guests; Contact suppliers, bar staff and employees. You are not allowed to use this phone casually. If there are special things, you can use the office phone with the consent of the lobby manager.

2. Telephone calls at the bar can only be answered by bar staff, foreman and lobby manager during office hours.

3. Employees are not allowed to answer the phone without permission during work. If there is a phone call for employees, they can't answer it in the office, and inform them to call back after work, except in special circumstances.

How to answer the phone

1. Within three rings, pick up the receiver: Hello, Hongmen Hotpot, what can I do for you?

2. If it is more than three times, you must apologize to the guests and greet them.

3. Note: the voice must be soft and moderate, and the standard Mandarin must be used. The microphone must be 5CM away from the lips to greet the guests with clear, soft and friendly polite words, with a natural tone.

4. Attentions for listening: Listen carefully to the conversation of the guests, accurately grasp the conversation of the guests, remember and restate the questions of the guests before confirmation, and make records.

5. Make sure to answer the guest's questions until you are satisfied. You need to talk to another person halfway and use another microphone.

6. If you have difficulty in answering at that time, you should apologize to the guest, record the contact number and name of the guest, and reply within a certain period of time.

7. Thank the guests. When you finish the conversation, you must hang up the phone by yourself, and you must handle it with care.