Manager: Please call this customer today and thank him for staying in our hotel during his week-long business trip.
Me: OK, I'll finish it as soon as possible within today.
Manager: Ask him about our service, too.
Me: I see.
(Talking to the secretary on the phone)
Me: Good morning, this is * * (name) of * * Hotel (hotel name). I'd like to talk to Mr. * * (guest name). He stayed in our hotel on his last business trip.
Secretary: Good morning. Just a moment, please.
(Dialogue between Secretary and Boss)
Secretary: Sir, Ms./Mr. * * of * * Hotel is on the line now. He/she wants to talk to you. Do you want to receive it?
* *: OK, pass it to me, thank you.
Secretary: Just a moment, please.
(My conversation with the guests)
Me: Good morning, Mr. * *. I'm * * from * * Hotel. I hope everything goes well with you and your business.
* *: Thank you very much. What can I do for you?
Me: Oh, it's my honor to thank you for your support so far on behalf of our hotel. I really hope that your last visit to our city will be a fruitful trip.
* *: Thank you very much. I also want to thank you for your good service this week. All of you are very kind to me and have given me a lot of help.
Me: Thank you for your kind comments. If you want to tell us anything about our hotel, please feel free to tell me.
No, thank you. I believe I will stay in your hotel again on my next trip.
Me: I'm glad to hear that. We look forward to seeing you again. It is our pleasure to serve you again. Have a nice day.
You too. Bye.
Me: Nice talking to you. Bye.