First, the common principles of fast food industry: quality+service+cleanliness (hygiene)+value

1. Strictly standardize and unify products.

2. unify the common language of service and reach the standard.

3. Track the cleanliness of Nissin and Zhouqing to achieve the integration of cleanliness.

4. Establish a sense of value through the first three (value for money, value for money).

2. Belief

1. Persistence in quality;

2. Management training for new employees;

3. Respect for individuals and integrity of personality;

4. Group cooperation;

5. Face the problem bravely;

6. Honesty (about things, not people);

7. Listen to good opinions and suggestions, keep making progress, and form the habit of recording.

Third, the role and importance of employees in the store

1. The spirit of the store owner; 1. To the store (owner of the store); 2. For customers (customers are always the most important).

2. Employees are representatives of customer relations; (ordering food, cashier, desktop hygiene, understanding customers' shopping mentality)

3. Operators in the kitchen area (paying attention to quality).

IV. Conditions of employees

1. Personality: cheerful, humorous, like to get along with others, friendly, patient, honest, caring, fair and inclusive.

2. appearance: smiling, neat, healthy, upright and generous.

3. Work attitude: confident and mature, responsible, disciplined, professional and eager to learn, initiative and caring for customers.

4. Working ability: communication skills, listening, relieving hot scenes, sales experience and skills, creativity and professional knowledge.

5. Clothing and grooming (appearance, appearance)

1. Hair: You can't use exaggerated hairstyle, and your hair can't hang over your face and shoulders.

2. make-up: light make-up and spirit, giving customers a healthy and bright image.

3. Perfume: it can't be used (light type is acceptable).

4. jewelry: watch, small ornaments (earrings, necklaces) do not wear rings.

5, nails: do not leave nails, nail polish.

6, clothing: neat.

7. shoes: the heels should not be too high, and dark stockings should not be worn.

8. Don't behave impolitely in front of customers. 1) Don't snore, yawn or stretch in front of the guests. If you want to fight, hold a handkerchief or napkin sideways and caress your mouth. 2), can't dig otorhinorrhea, gum in front of the guests; 3) Don't pick your teeth, burp in front of guests, and don't eat food with peculiar smell before going to work; 4) Don't scratch your head, manicure or look in the mirror in front of the guests; 5) When you go to work, don't talk loudly in the workplace. Even if you have something important, you can only take two quick steps and walk to the person you want to talk to.

6. Requirements of professional service personnel

1. Professional knowledge: Have a strong understanding of products, be familiar with the production of products, be clear about the price, and be skilled in describing the tastes of products and how to package them.

2. Warm and cordial attitude.