job responsibilities of the administrative supervision department

(1) The manager of the administrative supervision department works under the leadership of the general manager of the hotel, and his responsibility is to carry out comprehensive quality supervision and inspection of the hotel's people, finances and materials.

(2) to supervise and inspect the gfd, words and deeds, labor discipline, service quality, environmental sanitation, attendance assessment, rules and regulations, work implementation and department management of all hotel employees according to the rules and regulations such as Rewards and Punishment System, Detailed Quality Inspection Rules, Staff Code and Post Responsibilities, and have the right to issue rewards and punishments notices on the spot:

1.

2. make a written report on the work inspection of all employees and managers every month and submit it to the general manager.

3. make a written report on the implementation of work tasks and environmental sanitation of each department every week and submit it to the general manager.

4. All departments must be strict and fair in the management, rewards and punishments of employees, and shall not deceive their superiors and delude their subordinates. It is forbidden to resort to deceit or take revenge. Those who are found to have the above behaviors after investigation by the supervision department should be punished twice if they are reported to the general manager.

5. accept the supervision and leadership of the general manager and complete other temporary tasks assigned by superiors.

6. inspect the business premises and public areas from time to time, and communicate with all departments in time when problems are found, so as to facilitate rectification.

7. supervise and inspect the annual and monthly work objectives, work plans and budgets of the department and report them.

8. supervise and inspect the implementation and assessment of employee training, conduct random sampling assessment on employees, and include the results in the departmental assessment.

9. supervise and inspect the implementation of instructions from superiors and resolutions of senior management meetings by various departments.

11. inspect, supervise and inspect the office order and office work of all departments of the company.

11. Grasp the overall work situation and major meetings and activities of the company, summarize and analyze the inspection results, and provide work briefing for the general manager on a regular basis.

12. Supervise the meeting work of senior management, inter-system meetings and other major meetings and activities.

13. collect and sort out the feedback information and rationalization suggestions inside and outside the enterprise.

14. Be responsible for the inspection, improvement and research and development of the business, and report the work to the general manager in time.

15. Make horizontal contact with relevant departments according to procedures, actively accept supervision and inspection by superiors and relevant departments, and put forward requirements for defining disputes between departments in time.

16. Make job descriptions for direct subordinates, regularly listen to debriefing and evaluate their work.

17. guide, supervise and inspect the work of subordinates, master the work situation and relevant data, fill in the fault list or reward list as appropriate, and handle it according to the procedures.

18. Timely and accurately convey the instructions of superiors and carry them out.

19. Review the relevant operation documents reported by subordinates, and decide the handling method according to their nature and content.

21. make a timely ruling on the disputes in the work of subordinates.

21. carry out internal democratic management activities, mobilize and give full play to the enthusiasm, initiative and creativity of employees, and provide reasonable suggestions to superiors or relevant departments.

22. Complete other tasks assigned by the general manager.

(3) Be responsible for training, formulate training plans, and supervise and implement the training work of all departments.

Second, the scope of work of the administrative supervision department

1. Responsible for the comprehensive inspection and control of internal management and service quality, record the inspection situation, and synthesize the assessment data of service quality and work quality of various departments.

2. listen to and collect customers' feedback on service quality, investigate, analyze and check the handling and causes of customers' complaints, and prepare reports regularly.

3. Be responsible for the major supervision of the hotel, make a summary report and follow up the implementation.