Current location - Recipe Complete Network - Catering industry - Hangzhou man ordered a "flaming beef skewer" and felt that the taste was wrong. How did the merchant handle this matter?
Hangzhou man ordered a "flaming beef skewer" and felt that the taste was wrong. How did the merchant handle this matter?

The merchant replied that they had marked the ingredients of the product on the platform, and the ingredients of the small string of flaming beef flavor were duck meat, so this was not cheating. Later, after the mediation of the reporter, the merchant decided to settle with the Hangzhou man, and the specific amount of compensation needed to be negotiated by them. A man in Hangzhou ordered 31 beef-flavored skewers and found that they were not beef

Because the word flavor was added, the beef skewers became duck meat. Have you ever encountered such a thing? Hangzhou man ordered a takeaway and ordered a skewer with the flavor of flaming beef. When he was eating it, he found that the taste was wrong. He thought the meat was not beef, but it was more like duck. The merchant told the man that this was duck meat. The man felt that the merchant had deceived himself. Because it was false propaganda, he asked the merchant to compensate himself for 1,111 yuan. The merchant did not agree to the compensation. The merchant felt that he had marked duck meat in the ingredient list, and it could not be beef so cheaply, so the merchant did not agree to lose money. The man in Hangzhou thinks that the merchant is false propaganda, and the merchant finally decides to settle the case with the man.

The merchant thinks that this is a misunderstanding of consumers. The beef skewers bought so cheaply can't be beef, and most merchants will use duck or chicken. Therefore, this is a hidden rule in the industry. This consumer must be obsessed with the dead end. Hangzhou men certainly can't accept the statement of the merchants. Hangzhou men think that the merchants should clearly mark the ingredients of the products, and the consumers should be informed in advance. As consumers, men in Hangzhou have the right to know, but businesses cheat consumers and find reasons for themselves, so this is a problem for businesses, and businesses should compensate consumers. The man in Hangzhou found a media reporter, and the merchant decided to correct his mistake and removed the product on the takeaway platform. At the same time, they also promised to settle the matter with the man privately.

What happened to men in Hangzhou is not a case. There are many other things like this. Consumers are often cheated by merchants when they spend money. When consumers defend their rights, merchants refuse to pay compensation for various reasons. I support this man in Hangzhou to defend his rights, and I hope that consumers can bravely demand compensation from the store when they encounter such a thing.