Self-introduction speech template
1, Hello, Brother Liu! I'm Xiao Zhang of xxx who called you just now. Please add me to WeChat.
2. Hello, Sister Liu! I'm Zhang, the manager of xxx brand, and I hope I can help you when you buy building materials for your new home decoration.
3. Hello, Brother Liu! I'm Xiao Zhang, the property manager of our community. When decorating your new home, we took into account that in order to make you worry, we specially organized promotional activities in conjunction with XX decoration company and XX building materials brand. Strive for a sense of peace of mind and security for the owners of our community.
The first impression directly affects whether you are willing to continue to associate with this person, and introducing yourself is also a sign of politeness and self-cultivation. A successful self-introduction includes three points: brand, name and industry.
Daily follow-up speech template
1, make an appointment to meet
Dear Mr./Ms. xx (boss/manager), hello! I'm Xiao Zhang from xxx. I contacted you by phone/SMS last time. Because you are busy every day, in order to save your time to the greatest extent, I have made a general budget and plan for you in advance according to your needs. I look forward to discussing the details of the plan with you as soon as possible and finally helping you choose the most suitable product.
2. Sincere thanks
Dear Mr./Ms. xx (boss/manager), hello! Thank you very much for your busy schedule to visit xx brand store. If you think we have any shortcomings, please criticize and correct us, and we will try our best to correct them. If you think our products and services can meet your expectations, we look forward to your coming again and wish you a happy life and a healthy family!
3. Promotion of activities
Dear Mr./Ms. xx (boss/manager), hello! In order to repay the support and love of new and old customers, the headquarters of xxx brand joint factory held the signing ceremony of xxx president (factory direct supply/big brand group purchase). Xx offers profits (free of charge/half price/spike/special price), and xx presents (let's talk about customers' "profits" and "gifts" first, which is the biggest temptation), limited to xx places, all in xxx (address) on X month and X day. Consultation telephone number xxxxxxx (if you have any consultation, don't be too specific, talk about it at the store and on site). We look forward to your visit and taste!
4. Decoration suggestions
Hello, Brother Liu! I am Zhang of xxx who called you yesterday. I heard from a friend that your home is going to be renovated. If you want to find a decoration company, I have several good designers here to recommend to you. ...
Hello, Brother Liu! I am the manager of XX brand. I heard that you want to find a contractor to decorate yourself. I happen to know some foremen who work very hard here. I can contact them for you if you need. In addition, there will be an activity in our store in a few days, which is very strong. You can also get to know it first.
5. Product suggestion
Dear Mr./Ms. xx (boss/manager), hello! I'm Zhang of xxx. According to your decoration style, the size of the living room (kitchen/bedroom/bathroom/children's room/study) and the lighting situation, when you have old people/children at home, you need to pay attention to the specifications (material, function, color, anti-skid performance) when buying xx products. I wish you a prosperous decoration and prosperity!
Judging the real needs of customers according to their manners and behaviors is not only the product needs, but also what customers really need at this moment.
Daily greeting voice template
1, weather forecast
Dear Mr./Ms. xx (boss/manager), hello! After a week of hard work, you can go to travel and other relaxation activities after the weekend. Recently, the weather is changeable. I hope everyone will pay more attention to maintenance. Xiao Zhang of xxx, I wish you a happy weekend and every day!
2. Life index
Dear Mr./Ms. xx (boss/manager), hello! This weekend, car wash index X, shopping index X, sun protection index X, ultraviolet index X, traffic index X, tourism index X, dressing index index X, rowing index X, xxx Xiao Zhang, I wish you a happy weekend and happy every day! (See Baidu Weather for the life meteorological index, and Zhang of xxx is at your service. )
3. Seasonal health
Dear Mr./Ms. xx (boss/manager), hello! Recently, it belongs to the xx solar term stage (the weather has obviously turned into xx), and the weather in xx is easy to be xx. Zhang Wenxin of xxx reminds you that you need to pay attention to xx in your diet, exercise and work.
4. National holidays
Dear Mr./Ms. xx (boss/manager), hello! On the occasion of xx Festival, xxx Zhang wishes you a career in by going up one flight of stairs, a peaceful and peaceful life, a prosperous decoration, and good quality and low price in purchasing xx (products).
5.* * * Same Festival
Dear Mr./Ms. xx (boss/manager), hello! Today, one month (years) ago, I was lucky enough to know you (xx brand products were lucky enough to be bought by you), that is to say, today is a good day for us to know the full moon (you have bought xx brand products for one year).
Thank you sincerely for your support and love for our xx brand! If you have friends and relatives around you who are also decorating, I hope you can put in a good word, and we thank you for your support! After adding the customer's WeChat, we must keep in daily contact with our customers, create a good and harmonious relationship, and let our customers feel our concern and attention to him. The important thing is to stick to it and publicize the daily greetings to customers skillfully on a regular basis.
Style exploration speech template
First, explore style requirements.
1, Hello, Brother Liu! Have you seen the renderings of the two products I just sent you? Now these two products are the best sellers in our store. I don't know if you like it or not. Last time I heard you say that our home decoration was simple and European, I chose several new products. I will send you their renderings.
2. Hello, Mr./Ms. XX! Recently, the company recently released a product, which I personally think is very suitable for you. I will send it to you first. If you are not satisfied, you can go to the store and have a look. We have professional designers who can tailor a set of plans suitable for your home decoration according to your style. Can you tell me which style you are going to use? I can also recommend suitable products to you according to your style! -Zhang of ——XXX.
Objective: To recommend products to customers and explain our excellent service and other information. It mainly includes three points: style, characteristics and product recommendation.
Second, the effect display
In the sales process, we need to subdivide customers and make clear their needs. There is no doubt that customers are pursuing high-quality and cost-effective products and services.
Our service should be done first. Contact with customers is to find customer needs, recommend products in a targeted manner, and learn to use various display effects of products to attract customers into the store. There are three ways to display the effect: product effect diagram, panoramic effect diagram and real-life effect diagram.
Speech: Hello, Mr./Ms. xx! This is the display effect of several products carefully selected by us according to your required style. I hope you are satisfied. If you don't feel satisfied with the picture effect, you can go directly to the store for consultation or I will take you to the customer's home that has been decorated in your community to see the actual effect. Do you think it's okay? -Zhang's-XXX.
In order to tap customer demand again, when the judgment is inaccurate, we can first throw out different points of interest to stimulate customer demand. The specific language can be adjusted according to the customer's reaction.
Appointment ruler voice template
1, the shopping guide manager makes an appointment.
Hello, sir/madam! I am pleased to inform you that you have got the opportunity to draw with our free ruler! Measurement time: XX months, XX days and XX hours; Designer: Xiao Zhang of xxx 1888 88888; The designer will contact you in advance before departure. If you have any questions, please contact me by phone or WeChat. Wish you a happy life!
2. Designers make appointments
Hello, Mr./Ms. XX. I am Xiao Zhang, the designer of xx brand. As you agreed, I measured the time. I'll go out and take your measurements now. Is your address xxxxx?
The customer's answer is yes: ok, it will take about xx to get to you, and it is estimated that you can get to xx, is that ok?
The customer replied that it would be postponed for more than a week or cancelled: in that case, we won't go to measure the ruler today. Please contact us in advance if you are sure when you can get the measuring ruler. Thank you! (and feedback information to the property consultant for follow-up. The opportunity to get a measuring ruler is the beginning of identifying prospective customers and the basis of the transaction. We can know the current decoration situation and needs of customers face to face through excessive ruler, and give different suggestions and follow-up methods according to the information we have learned, so as to improve the transaction rate.
Scheme design speech template
1, after the measuring ruler
Hello, Mr. XX. Through our detailed communication today, I am very confident that I can design your scheme into your dream warm home. My team and I will elaborate on your design in the next four days, and we hope to see it in XX. We'll call you then to make an appointment to see the specific time of the plan. Thank you again for your trust and support! Xiao Zhang of xxx.
2. Under design
Hello, Sister XX. Last time you asked me the color of the tiles, I discussed it with the team after I came back. According to your favorite style, I think we can consider light color and wood grain color. At the same time, the walls are beige, but the color must be lighter. ...
Purpose:
1, to deepen customers' impression of you;
Tell the customer that I care about your plan. I am making your plan carefully, and our team pays attention to your plan! Let the customer feel very cool (so many people, so concerned about his plan), and at the same time be grateful to us.
3. Customers' concerns
Are your tiles suitable for my house?
What kind of effect can you design for me? How is your design level?
Can you design the decoration effect I want?
If these questions can be answered to customers immediately and customers can see the effect directly, where will customers go if they don't place an order from you?
Shop speech template invitation
1, promotion booking
Mr. Liu, our XX designer has carefully designed the scheme for you. I've seen it. It's really beautiful. In the meantime, I have a good news for you. We will hold a large-scale "XXX" promotion this weekend, which is quite powerful and much more cost-effective than when we don't do activities at ordinary times. You are really lucky!
If you come over this weekend, if the plan is satisfactory and the price is right, it will be very cost-effective (suggesting that the customer has a deal, suggesting that the customer brings money). Do you think it is convenient for you to come over on Saturday or Sunday? -Zhang's-XXX.
Hello, Mr. Liu! I saw the plan made by our designer for you, and it was really great. There are some details that may change after you come to see the plan, so the price will change. In addition, our weekend promotion activities have several discounts, as well as gifts and prizes. I must wait for you to arrive at the store and explain it to you face to face! Do you think it is convenient to come here on Saturday or Sunday? -Zhang's-XXX.
2. Program reservation
Hello, sir/madam! Your family's plan has been designed, and some picture effects have been sent to your mobile phone, but there will be some color difference in the picture form. It will be more intuitive when combined with the real thing. When do you think it is convenient to come to our shop? If there is something you are not satisfied with in the scheme design, we can also adjust and modify it in time.
We have a shuttle bus. Do you think you are free this Saturday morning? -Zhang's-XXX.