As a lobby manager, his demeanor and service quality is a microcosm of the bank's image, shouldering the important task of coordinating the relationship between the bank and customers. Some people believe that the position of lobby manager is equivalent to a bank's face, the lobby manager as if the eyes of people, is the window of the soul. Some people believe that the lobby manager is a bank's image "spokesman", when customers step into the bank door, directly into the customer's line of sight of the first person is the lobby manager. Therefore, the lobby manager's service attitude and quality of service is crucial to do a good job of the lobby manager is also very important to the bank.

Customers come to our business hall first into the eyes of not only the interior decorative environment, there is a smiling face, a cordial greeting. Lobby manager is a business card to the public service, lobby manager should have a good personal image, civilized speech and demeanor as support, lobby manager is the bank's image ambassadors. As a lobby manager must have a heart for customer service, must establish the basic concept of financial services. From the time the customer enters the door, should take the initiative to meet the customer, ask the customer needs, the customer for the appropriate business guidance; enthusiasm, sincerity, patience, and accurately answer the customer's business consulting; identification of high and low-end customers, for high-quality customers to provide VIP services, for the general customers to provide basic services; should also take the initiative and objectivity to the customer to promote, marketing our financial products and transaction methods, methods, for its good financial management We should also actively and objectively promote our financial products and transaction methods and approaches to our customers, act as their financial advisors, utilize our lobby service position to collect market and customer information, fully explore key customer resources, record key customer service information, and establish long-term and stable relationships with key customers in an appropriate manner. In short, the lobby manager should be a marketer, coordinator, is to provide customers with a full range of services in charge of the front line.

In addition to the above to have a strong ability to communicate with customers in addition to having a good variety of qualities and abilities, high service quality and level of service, sufficient emergency response capability and reasonable scheduling to maintain order. For a good variety of qualities and abilities, learning ability is the most important, the lobby manager to constantly enrich and improve their business knowledge, so that they become a mobile bank "living dictionary". And in the work to charge themselves at times, in the skilled grasp of the bank's business knowledge at the same time, but also in the work of their own talents continue to grow. And the lobby manager of the bank's business knowledge should be fully mastered and comprehensive, so that there is enough basis for customer service, otherwise, "ask three do not know", the lobby manager is virtually non-existent, business knowledge is the foundation of the lobby manager is the skeleton of the human body. There is also a lobby manager to enhance personal qualities and instrumentation image, at least to do dignified, elegant, generous, personal qualities is the lobby manager's face, is the skin. Lobby manager not only to learn financial and economic knowledge, but also to learn the bank's various business processes, the knowledge of financial products, not only to learn the traditional business knowledge but also to learn the new business knowledge, only in this way, in order to provide customers with a full range of personalized financial services. Some believe that an excellent lobby manager must have a booklet, which constantly records today's information and tomorrow's plan, to do in the reflection and learning progress, in order to improve themselves and improve themselves. For higher service quality and service level lobby manager in the service work to do "four diligence" and "three good". The "four diligence" that is, hand hard, foot hard, brain hard and mouth hard. When encountering customers in need of help, the lobby manager should be diligent demonstration, diligent help, when encountering the elderly, sick and disabled customers, to enthusiastically provide the help of a hand. "Three good" that is, good eyes, good ears and good mouth, so that customer satisfaction. Some believe that when customers enter the bank hall, the lobby manager should smile at them, warm, civilized to meet customers, with a smile to understand and know the needs of customers, with a smile to answer customer questions, try to satisfy them, so that customers feel that come to the bank to handle business is doubly respected, doubly welcome. Moreover, the lobby manager should master the professional service skills, keep in mind the service tenet of "customer-centered", always keep the smile that is generous and quiet and elegant, and treat every customer with kindness and patience. But also sincerely for the sake of customers, with "enthusiasm, care, care, patience and sincerity" to care for customers, sincerity and enthusiasm is the lobby manager's motivation, is the blood. Lobby manager in the service should also do to patiently listen to customer comments, accept customer criticism, when encountering impatient customers repeatedly ask the same question, the lobby manager must be patient to listen to, patiently explain; when the customer has comments on the bank's services and other aspects of the lobby manager to listen to the customer's dissatisfaction, and then humbly accept the customer's criticisms, thank you for the customer's urging. Finally, the lobby manager should work with a grateful heart, first of all, to thank the customer, followed by gratitude to the unit, in gratitude to experience the joy of this work, but also let the customer to remember the warmth of the Bank of Agriculture service.

The ability to deal with sufficient emergency events and reasonable scheduling to maintain order is: the lobby manager is the bank's "front line", will inevitably encounter a variety of many emergencies, the test of the lobby manager to deal with the ability to deal with how to deal with emergencies, the need for the lobby manager to explore, to study; Handling ability is the wisdom of the lobby manager, is the brain. When the customer has a complaint, the lobby manager should first stabilize the customer's emotions, and then with a smile, patiently explain, the lobby manager in the fact that the basis of the development of ideas, from the customer and the bank to think in both directions, not afraid of hard work, do not put the blame on prevarication to their own practical actions to guide the customer; reasonable scheduling is the lobby manager's action is the muscle. For customers in long queues, the lobby manager should be timely diversion of customers, to guide customers to other windows for related business, to ensure that the order of the business hall is stable. In short, the lobby manager service is no small matter, every word and action will be the first time by the customer's attention, its comprehensive quality requirements are quite high, to be more familiar with the bank's business knowledge and professional understanding of the service etiquette should be warm and generous, active norms, but also to deal with matters of resourcefulness, be able to improvise. There is also to have "three hearts" that is: loyalty - to their own bank to be loyal, wholeheartedly for the Bank work; love - to colleagues and customers to be grateful for a heart, thank them for their support of the work of the lobby manager. They support the work of the lobby manager; responsibility - to do their duty, love and dedication.