first, the subject of supervision should be clear.

Health supervision experts reminded that when reporting complaints, the subject of supervision should be clear at first. At present, China's food safety is mainly regulated by sections, supplemented by variety supervision. Specifically, the agricultural sector is responsible for the supervision of the production of primary agricultural products; The quality inspection department is responsible for the supervision of food production and processing; The industrial and commercial department is responsible for the supervision of food circulation; The health department is responsible for the supervision of consumption links such as restaurants and canteens. Therefore, at present, the health administrative department mainly accepts the behaviors of the catering industry (including canteens) such as manufacturing and selling inferior food, poor dining hygiene, poor personal hygiene of food practitioners, selling moldy, spoiled and expired food, food poisoning and so on, which infringe on consumers' rights and interests and do not meet the requirements of food hygiene laws and regulations.

second, complaints should be reported in a timely manner.

when accepting complaints and reports, the health administrative department often meets the complaints and reports talents to reflect the situation of the problem after a long period of time. For example, when food poisoning occurs, some consumers want to settle the case with the restaurant in order to get some compensation, and often they don't think of the complaint until the "settlement" fails. At this time, the best opportunity to investigate and deal with food poisoning has been lost, the suspicious food has been destroyed, the processing operation site has been cleaned and disinfected, and the poisoned person has recovered, so the health administrative department can't get a strong hand. In addition, if the hotel goes back on its word and refuses to accept the account, it will be difficult for the health administrative department to help the injured consumers recover their rights and interests. Therefore, it should be reported to the local health administrative department as early as possible after the incident, so that the health administrative department can investigate and deal with it in the first time and safeguard the rights and interests of consumers.

Third, evidence and data should be collected.

Many whistle-blowers only verbally narrate when they come to the health administrative department to report their complaints, but they can't produce other relevant evidence, such as documentary evidence and audio-visual materials, which often makes it difficult for the health administrative department to accept them. Therefore, before reporting complaints, it is necessary to collect relevant evidence as much as possible for the health administrative department to verify and use. Consumers are advised to ask for an invoice (or receipt) when making food and beverage consumption, and if possible, they can find a witness. At the same time, relevant evidence should be kept. [page]

Fourth, complaints and reports should be detailed and realistic.

When making complaints and reports, consumers should first have a clear object of complaint and report, including the name and address of the store, and the report should also have specific illegal facts, so that they can file a case for investigation in time and close the case as soon as possible; If you report by phone or letter, it is best not to be anonymous. You should fully trust the health administrative department and leave your real name and contact information, so as to further verify the situation and prevent the neglect of important clues. At the same time, it is also convenient for the health administrative department to feedback the investigation results to the whistleblower in time. Finally, I would like to remind everyone that complaints and reports should be based on facts, and do not fabricate or distort facts. If the circumstances are serious, they may be suspected of violating the Criminal Law and may be investigated for criminal responsibility.