the application of theoretical knowledge is very important, and it is very important to grasp theoretical knowledge well and then play and apply it in practice. Therefore, in combination with the characteristics of this department, the following regulations have been specially formulated: 1. The main trainer: the head of the front office; 2. Time: using time other than military training and staff training, interspersed in the work; 3. Ways: focusing on posts and priorities; 4. Principles: from point to face, from detail to system; 5. Main training contents: 1. Visit and familiarize yourself with the distribution of posts in the front office; Introduce and be familiar with the functions and use of major facilities and equipment as soon as possible. 2. According to the front office staff training plan, explain the job responsibilities, business processes and business standards of each position in detail, and emphasize the problems that employees often encounter. In the process of explanation, the director of housekeeping department practices and answers various questions according to local conditions. 3. In view of the daily work of the front office staff, the head of the front office will focus on explaining the check-in procedures for individual receptions at the front desk; The bellboy guides the guests to check-in procedures; Business center copying, booking, sending and receiving faxes, commodity sales; The existing production and service standards of various drinks in the lobby bar. 4. Introduce the work flow of day shift and night shift supervisors, and emphasize the key problems to be solved during key time inspection. 5. Learn all kinds of forms that the production supervisor should make. Such as: self-examination and comparative analysis, guest opinion statistics, weekly summary, etc. 6. Explain the problems that should be carefully checked in the process of work and the matters needing attention in filling out the position table of the front office. 7. Explain and discuss the measures that can be improved in combination with the work items related to the housekeeping department. 8. In the process of business training, the problems and weak links that are easy to appear in the department are interspersed. The so-called practice leads to true knowledge. Only when theory and practice are combined can the significance of training be reflected. At the same time, it also reflects that the training time is not sufficient.