The internship is each of our college students will have a period of experience, we can learn in which to harvest what, depends entirely on their own very heart to experience. The following is the "2020 hotel internship experience" organized by me for you, only for reference, welcome to read.
2020 hotel internship experience (a)Through this internship, let me feel the most profound is for the service industry, knowledge is important, but practice is more important. After entering the workplace, to do is the empty cup mentality, forget their own education, through theory plus practice to exercise their own ability. An enterprise does not only look at your academic qualifications, but also your ability. For the service industry, the first thing to do is to treat people with sincerity, low profile, down-to-earth work, in the workplace upward, cultivate their own practical ability, the ability to be the capital of growth, is the best road to the future.
Internship in just a few weeks, so I feel a lot of harvest, and realize the hard work, the complexity of society, the importance of practice and the need to read. During the internship I will seriously combine book knowledge, and in accordance with the hotel leadership guidance slowly work, actively learn the hotel service process, daily operating procedures. Let me y realize that the study and internship are inseparable from each other. Let me realize the equal relationship between learning and internship, internship is mainly to learn the professional knowledge and its application in practice have a certain perceptual understanding, which will help me to hotel management classroom theoretical knowledge and practical experience combined for the future course of study to lay a good foundation for the more conducive to the study of the professional foundation and professional courses to learn to understand and master. Meanwhile, the experience of this hotel cognitive internship will be helpful for future employment. I would like to thank the hotel for creating a good platform for me.
Internship is a person from the youth to the success of the first station, is the first life to the actual work of the first turning point, with a happy feeling, we began the necessary journey - internship. Although internship is cruel, it can reap success and hope. We have to remember our own goals and ideals, so that we can do our duty in our positions, tireless, dedication, hard work, and ultimately to achieve their intended goals. Do not let people look down, do not discredit themselves, with their own strength to prove to others - I am a strong person, whether working or studying.
Just started the internship, my mood is particularly excited. There is always a thought in my mind that I can finally leave the boring textbooks. When I stepped into the hotel, I felt that my choice had been wrong, but then it was already too late. Maybe this is the psychological struggle that every intern must go through. Later, the hotel made a series of arrangements for us: meals, filling out job application forms, receiving work cards, name tags and uniforms, departmental training, going to work, etc. The compact arrangements made us change from students to employees. Like regular employees, we also punch cards to record our attendance and wear uniforms, but unlike regular employees, we interns have another identity, that is, the identity of students. Although the internship is an extension of our studies, it is also an indispensable part of our studies. But we have the enthusiasm of youth, the thirst for knowledge and the desire for the future.
Three months, just a short three months, but let me learn eighteen years have not learned things, this is the power of society. Just three months, I seem to have grown up a lot, know the value, learned to tolerate, tolerance, know how to live, understand the difficult, tasted the sweet and sour. I have to thank the internship from the heart to teach me so much, grateful to my parents to raise me adult.
Practice, that is, the theoretical knowledge we have learned in school, apply to the objective reality, so that the theoretical knowledge they have learned to have a place to use, only to learn not to practice, then the learned is equal to zero. Theory should be combined with practice, through this period of study, learned a number of things can not be learned in school, because the environment is different, contact with people and things are different, from what I learned is not the same, and I previously studied is not hotel management, learning is Chinese cooking, no experience on dry hotel management, but our manager foreman and colleagues are very concerned about me, what place is not clear always tirelessly. I'm not sure what is always tirelessly teach me, for me to point out the error and need to correct the place, so that I slowly understand the workflow here, quickly adapted to the working environment here.
In the restaurant, others can recognize me at once as a student who is studying, I asked them why, they always say from my face can be seen. Oh ...... maybe people who haven't experienced society have had this kind of unknown encounter with me! I did not because I have no experience in front of them and back off, I believe I can do as well as they do. My work is very diverse, the work time is not fixed, although the time is a little longer, but the hot blood and young I did not feel the slightest bit tired. I think this is a kind of incentive, sense of life, contact with society.
I remember our manager said that the school is a small society, but I always feel that the campus is always less innocent, the sincerity, although it is a junior college students, students ultimately still maintain the identity of students. And into the enterprise, contact with a variety of guests, coworkers, supervisors, etc., the relationship is very complex, but I have to face I have never faced everything. I remember that one of the problems reflected in the job fair held in our school was that there was a gap between the students' practical ability and their theoretical learning in school. During this internship, I felt this very y. In school, the theory of learning a lot, but in fact, multi-faceted, almost all; and in the actual work, may encounter is not learned in the books, may be the knowledge of the books can not be used at all the situation. But it is always a part of the society, to communicate with the society, to contribute to the society.
In the blink of an eye, more than two months have passed since the internship, and in these two short months. I realize that to clarify their own goals, it is necessary to be friendly with colleagues and have good communication with guests. At the same time, during the internship period can be flexible to learn the theoretical knowledge applied to practice, in this, I thank the school teacher's teaching, as well as the hotel leadership of the utmost care.
Through this internship not only exercise my operating skills, at the same time, let me realize that I should learn as soon as possible to learn to be independent in society, dare to participate in social competition, dare to withstand the social pressure, so that they grow up quickly. Overall as a graduating student, whether in the future work or life, this internship will become an important capital accumulation in my life.
2020 hotel internship experience (two)A short month of hotel internship passed by, my first job is also so the end. In the Chutian Lu hotel work in a month, I learned a lot, felt a lot, but also realized a lot. In this month I also learned something that will last me a lifetime. The first practice, the first work, so that I understand that now we are nothing more than flowers in the greenhouse, have not experienced any wind and rain, so when we are transplanted to the outdoors, we will wither. Therefore, it is necessary for us to participate in more social practice activities. In this way we can take a better step towards the society when we go out of school, contact the society, understand the society, and thus devote ourselves to the society. Practice also allows us to develop our horizons in society, grow our talents, and clarify our goals in the future life. Society is a big classroom, it can let us come to learn, but also let us be educated, but also can inspire us to lay a solid foundation for the future life.
One, the hard work of earning money
All day long in the hotel hard work, every day are facing the same things, do the same thing, really feel so boring, so hard. At that time I really understand, the original parents at home to earn money is really not easy.
Two, interpersonal communication
In this practice, the most touching thing is in the interpersonal communication. We all know that interpersonal communication in society is very complicated. I think it is difficult for everyone to say clearly, only experience can understand, can have a deep understanding.
The hotel is like a big dyestuff what kind of people are there, we come together for the work, everyone has their own ideas and personalities, to get on good terms with them need a lot of skills. If we can not change something in the relationship, then we have to use various methods to adapt to it. This practice has enabled me to master many things, but the most important thing is that I have made great progress in dealing with people and how to deal with interpersonal relationships. At the same time in this practice also let me y appreciate, in the process of practice, we should be diligent hands, continue to think, continue to learn, continue to accumulate, do not understand the place to ask more, please teach the master, more and colleagues to communicate, *** with the collaboration.
Three, the management of the administrator
In a hotel inside a lot of administrators, they are like our school inside the leadership and class cadres. To become a good administrator should have a set of their own good management program. In order to be a good administrator, we need to have a good management program of our own, to manage each employee with the management method. But in the management of the method we have to be different, the face of different employees to have a different management program, so that your employees will obey you.
Four, self-improvement and self-reliance
At home when we have their parents care, care, care, life is carefree. But only when we enter the community, to participate in the work, no matter what kind of difficulties we encountered, setbacks, we have to rely on our own alone to solve, to bear. In this month's practice also let me know the self-improvement and self-reliance. Everything has to rely on themselves, and now even if my parents are not by my side I am able to be independent on my own.
In this month's internship I almost gave up halfway through, the monotony of the work, the pain of the foot, the heat of the weather, the body heat rash, all almost make me give up. But I managed to pull through, I overcame myself, and I was able to be self-reliant.
Fifth, the importance of professional
I chose to study the culinary profession, I naturally pay more attention to things related to their own profession in this practice. Although in the kitchen I'm just a roustabout, but I can put the knowledge I learned in school to really use it also make me quite a lot of energy. When I was in school, I had less time to practice, and most of my knowledge belonged to the theoretical part, which I could not utilize in the actual operation. This makes me realize how to combine the theoretical knowledge I learned with practical operation is a very important part. So we have to learn our professional knowledge better, for our future work to lay a more solid foundation.
2020 hotel internship experience (3)First of all, I am very grateful to the xx hotel to give me a good internship opportunity and platform, but also to thank my colleagues for my help and support, I was xx on xx month xx day into the xx hotel, although the time is not long, but I do feel that I have learned a lot of things, inspired by a lot of inspiration, and this also produces a lot of insights.
The hotel industry, is a complex system with a number of management departments, for the newcomers who have just joined soon, I think more in-depth site should be the best way to learn quickly. More in-depth site, the purpose is to effectively control the first-hand information. The hotel's work arranged by the implementation of how, only in-depth on-site to know. For example, to grasp the other information in a timely manner to analyze and summarize, so that the work can be more targeted and effective, which is also as a manager of the implementation of the scene, management to the scene, check the scene is an important embodiment of the scene. On the contrary, the work arranged after the situation of half-knowledge, over time, the business capacity must be greatly reduced.
More attention to detail. Attention to detail, is concerned about the quality of customer service. First of all, we must have the ability to find problems, solve problems, a hand and a foot on the customer, a smile, a word, dress, etc., every bit of it should be carefully observed to achieve the most excellent service concept, while the problem is found to be corrected in a timely manner; Secondly, play a good role as a role model for their own requirements from the details, the requirements of the scene, the service to the scene. Third, through communication, exchange, improvement, improve their own service concepts, and constantly in the details of customer service embodied in the personalized, affectionate, the formation of the service as the transfer of affection, melt details in the drop service, so that guests really feel affection, pleasure and surprise, so that the details play a role in the value of the role.
Fast problem solving. The hotel industry 365 days a year, every day will encounter a variety of problems, fast processing or solve all kinds of problems, is the best embodiment of the business ability, communication and coordination skills, as well as responsibility, sense of mission, but also the implementation of the most direct reflection of the efficiency of the work, the problem is dealt with quickly, the efficiency of the work is high, and vice versa, the efficiency of the work is low.
Through this short period of study, let me have a deeper understanding of the hotel, really feel the hotel's vitality and charm, recognize as a star hotel staff should be due to the obligations and service consciousness! In the future work, I will be flexible through the knowledge I have learned to apply to the hotel work, and truly be a star hotel staff satisfaction. I firmly believe that Fujia Hotel in all of us *** with the efforts, will create new splendor!
2020 hotel internship experience (four)In the hotel internship is almost four months time, it is my first time out of the internship, so there are a lot of experience:
A, outside the world is very wonderful, outside the world is very helpless
Different work has a different work etiquette and work discipline, but it is also similar to the work of the hotel, but also to the work of the hotel. discipline, but also similar. As a first-line hotel waiter, should have a certain basic quality. First of all, there should be good grooming, uniforms clean and flat, do not leave nails hair bun neat and no different. Second, the service should maintain a smile, pay attention to etiquette and politeness; even when there are no guests should pay attention to their own image. Third, have a sense of responsibility, unity and cooperation. Suddenly the role of the change, their own psychological hard to accept, there is a college student into a social worker. Whether we want to work in the tourism industry in the future, this internship we have to face and accept with a positive attitude. At home we have family love, in the school and the teacher's care and attention, did not think seriously about their own responsibilities, the internship work only to find that everything is actually hard to come by. There is a saying: the outside world is wonderful, the outside world is very helpless. In the university campus, students help each other, learning book knowledge; and in the workplace, everyone will be in order to support the family, in order to get higher pay and promotion and hard work, everywhere is fierce competition. Only through personal experience can we understand the complexity of society and realize that we, everyone, are still a child. Through the internship, I feel that I have grown up, the psychological quality has been improved, so that we can adapt to society and understand the relationship between education and work ability.
Two, interpersonal relationships and communication skills
When working in the hotel, we must learn to deal with the leadership, with colleagues, and guests to get along with the relationship. Interaction between people is an art, we have to learn to change when communicating with people. At work, we will meet all kinds of guests, and even foreigners. When I start to communicate with them, I usually feel a lot of pressure, and sometimes I get nervous and sweaty, but it is also because of my contact with them that I have practiced my language skills and learned how to communicate with them. A lot of guests will call me to inquire about the hotel or ask me about the hotel in person, and I feel a great sense of accomplishment after solving the guests' doubts through my introduction and explanation. For me, learning how to deal with people is undoubtedly the best return I have gotten.
Third, the pain and happiness
In the process of internship, I am very glad that I met a group of good colleagues. The hotel staff are generally local people, and the age is comparable to ours, most of them are even younger than us. We are already big sisters among the XX staff. From the first meeting, I have been y attracted by these lovely little girls. When we were in training, we were also demonstrated the reception explanation for onboarding many times. Initially on duty, but also very care for us, know that we are not adapted, many times they do not rest, let us go to rest; we do not understand the place, are very carefully and patiently explain to us, sometimes will also take the initiative to talk to us in the work of the precautions, so as to avoid we will make a mistake. When we do something wrong, we will not blame us, but will encourage us. Colleagues know that we can not often go home to eat on the house meal, nutrition is not enough, deliberately invited us to their homes many times, treat us to dinner; we can not go home for New Year's Eve, New Year's Eve night and let us dilly-dallying dinner to go, all of these I remembered one by one in my heart, thank you, my lovely colleagues. The most profound time is the end of xx, I got gastroenteritis, vomiting for two days and diarrhea, two consecutive nights, colleagues and ministers are in the work time to take me out of the county to see a doctor, due to the physical discomfort, I can not do my part of the job well, they will also help me to complete. Although they are not my family, but they are very caring me care about me, here to say thank you. In the monotonous and at the same time very tedious internship days, there are these good colleagues accompanied, I am very happy and happy!
2020 hotel internship experience (five)xx month xx our school organized a hotel internship, we were in xx hotel internship, the first time to participate in the internship work I am still a little excited, at the same time a little nervous.
Our internship department is the Department of Rooms, teaching us to learn is the Department of Rooms xx manager, she gave us a complete demonstration of how to lay the sheets, how to install the quilt cover, how to install the pillowcase, during the period of attention to what to do, and how to look beautiful, so that I remember especially deep is the "three lines of unity!
This internship, we learned some hotel knowledge, but also got a good exercise and enhancement.