In this case, the waiter must take it seriously, find out the real situation, properly handle the problem, and improve the quality of checkout service. At dinner, two guests came to a bar and restaurant. The male guests are well dressed and distinguished; The female guests are dignified and beautiful, with elegant charm. After the two were seated, the waiter brought tea, towels and dried fruits. After a short break, Xiao Song, a waiter standing by, accepted the guest's order and politely introduced various special dishes. The female guest flipped through the menu, handed it to the male guest, and said, "Give me something from my old classmate. Eating in Hong Kong, you have settled in Hong Kong for so many years, and your career is developed. You must be a gourmet. " The male guest skillfully ordered several dishes. At the end of the meal, the male guest motioned the waiter to settle the bill. The waiter quickly handed him the bill and let him have a look. After reading the bill, the gentleman drew a bank card from his wallet and gave it to the waiter. Xiao Song came to the cashier. The cashier swiped the card and told Xiao Song that there was no money. Song took the card and thought: Tell the guest directly, and the guest will lose face. How about this ... Song came to the male guest with the card and told him that the card had been degaussed and asked the guest to check it at the cashier. The suspicious male guest got up and rushed to the cashier and asked, "Is there a mistake today, or is there something wrong with the computer?" The cashier replied, "Sir, the bank cards of several guests just now also used this computer, and there is no problem. Well, I'll give you another chance. " The cashier swiped the male guest's bank card again, and the male guest looked at the data on the computer and understood Xiao Song's intention. "By the way, this card has been used for too long. It's demagnetized. I have to go to the bank when I am free. " At some point, the male guest took out another card from his wallet and handed it to the cashier. Pay the bill. Later, the male and female guests left happily. At present, the method of bank card settlement has become more and more common. The hotel should strictly check the use of bank cards and the signatures of guests according to the financial system, and keep in touch with the bank in time. Facing the bank card with no money available, the waiter Xiao Song did not take tough measures to urge the guests to pay, but stood on the guest's point of view and reminded the guests through suggestive language to make the guests settle the bill satisfactorily. 1. The customer thinks the checkout price is wrong. Some customers don't look at the menu when ordering, and think that the price is wrong when checking out, and ask to look at the menu to check the price. At this point, the waiter should bring the menu for the customer to check, and answer the customer's questions carefully and patiently to gain the customer's understanding. 2. There is an error in the customer's calculation. At this time, the waiter's attitude should not show any impatience, but should quickly bring the menu and calculator to check the bill with the customer and recalculate; And patiently explain to customers, can't show any dissatisfaction. If the responsibility lies with the customer, it also means that the waiter didn't work carefully, didn't give a good hint, and didn't fully comply with the service regulations. Therefore, the waiter should always apologize during the handling process; Using honorifics such as "We have brought you trouble because of our poor service" must not make customers feel embarrassed and lose face. When the customer ordered, the waiter didn't explain the price clearly. For example, pricing by weight or quantity makes customers mistakenly think that it is calculated by portions, and the same dish has different dishes without clearly indicating to customers that they are late. When checking out, the customer suddenly found that the price was too high and felt cheated. This situation is caused by the waiter's failure to implement the service standards and work mistakes. Therefore, we should take the initiative to take responsibility, negotiate with customers appropriately, and reduce some accounts as appropriate to obtain customers' understanding. The customer's order is not completed. Due to various reasons, the customer's order was incomplete, and the customer didn't want it at that time. When checking out, he declared that the bill was wrong. This is entirely the responsibility of the waiter. You should take back the bill, subtract the missing vegetable price, apologize to the customer, and then settle the bill. 5. The waiter's mistake caused the bill to go wrong. If the waiter didn't check the bill carefully before checkout, the checkout was wrong; When I checked out, I used the bills of other dining tables; The cashier miscalculated. Wait. These situations are entirely the responsibility of the waiter. You should take back the bill, recheck it, use the correct bill, adjust the wrong bill immediately, and subtract the reduced bill, apologize to the customer, explain the reason for the mistake, and settle the account after obtaining the customer's understanding.