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How to allocate the working hours of hotel cashiers?

1. The working hours of hotel cashiers can be divided into two shifts. The system is twelve hours, one is a day shift and the other is a night shift. The day shift is from 8: 11 a.m. to 8: 11 p.m. and the night shift is from 8: 11 p.m. to 8: 11 p.m. the next day. Some of them may be handed over at 7: 31 or 9: 11 according to the regional or single-store policies, and it is almost the same at one o'clock in the evening.

2. The main job of the cashier in the hotel is to operate the computers, calculators, money detectors and other equipment used; Accurately print bills and invoices for various charges; Accept credit card settlement business, and strictly follow the procedures; At the end of each shift, make a cashier's summary of the money received on duty; Do a good job in the handover of each shift, and do a good job in the handover of reserve funds and unfinished matters; When guests come to check out, they should first ask whether they have checked out (some guests have come to settle part of the bill). If so, they should ask the guest's room number and ask the guest to hand in the room card and deposit slip. In the case of a team, they must pay attention to reporting all the room numbers with the housekeeping department.

3. Requirements of hotel cashier: The post requirements of hotel cashier are as follows: good image and good temperament; Senior high school degree or above, major in hotel management, tourism management and other related fields is preferred; Strong sense of service, skilled use of computer office software; Have some knowledge of business etiquette.

4. Do a good job in making hotel cashiers master the prices of various rooms and make accurate invoices and bills; Conduct business operations according to rules and regulations and workflow; Take care of bills and invoices and use them according to regulations; Register and be familiar with the operation technology of cash register, familiar with the knowledge of collection business and service norms; Check the spare working capital every day, and do not misappropriate or lend it to others at will; Complete daily business reports and financial statements on duty; Do a good job in the maintenance of facilities and equipment and environmental sanitation.