Clerk's work summary 1
In a blink of an eye, it is the end of the year, and this year will pass in a very fulfilling and busy job. During this year, I gained a lot and accumulated a lot of work experience. At the same time, with the help and support of two leaders and supervisors, I finished my work well. As an office clerk, I am well aware of my job responsibilities and work contents, conscientiously complete every task assigned by the leaders, and constantly improve my comprehensive ability and do better. The work of this year is summarized as follows:
First, a serious and careful work attitude.
The daily work of a clerk is trivial, so it is necessary to do every job in a down-to-earth manner, carefully and meticulously, without any negligence, otherwise it will cause unnecessary trouble or even serious consequences. I remember sending a check back to the company once. Due to my negligence, I sent the check to the courier company, and then I returned it after a lot of unnecessary trouble. This incident taught me a lesson, which made me finish every task more seriously in my future work. Only with a serious and meticulous work attitude can we better complete the tasks assigned by the leaders.
Second, do a good job in personnel work with all your heart.
Conscientiously do their own work and temporary work, so that file management is more and more standardized and standardized. At the same time, do a good job in logistics services, so that leaders and supervisors can avoid worries, and under the direct leadership of the manager, actively do the daily housekeeping work of the two departments.
1. Do the daily work patiently and meticulously: be responsible for answering incoming calls, do the incoming call consultation work well, carefully record important matters, and convey them to relevant regional supervisors without omission or delay; Responsible for the reception of visiting customers and maintain good manners; Responsible for the hygiene and cleaning of the office and conference room, the placement of tables and chairs, and keeping them clean and tidy; Responsible for the classification and filing of various documents, and send and receive company mail every day.
2. Material management: make a list of daily office supplies and order and distribute them in time to ensure the normal use of employees. Pay the cleaning service fee, telephone bill and invoice to the hospital finance department before 10 every month. Send the checks from all departments to the company around 25th of each month, and take back the signed copies for filing.
3. Employee payroll:/kloc-added employees on March, and/kloc-reported employee attendance on May. All these tasks need me to do seriously, check the attendance sheet of each supervisor and confirm the correct overtime hours, because this is directly related to the financial situation of the project.
4. Document management: according to the needs of work, make various forms and documents at any time, at the same time complete printing, scanning and copying documents handed over by leaders and supervisors, and upload and publish documents issued by the company in time. Various inspection reports, training records and meeting records completed by the supervisor have been classified and filed in time for easy reference and management.
5. Archiving of employee files: classify and archive the files of current employees and former employees, and timely update the files of new employees after adding offers every month.
6. Assistance: Assist the leaders to complete various work schedules for the new year, including the daily cleaning training plan implementation table, annual communication schedule, annual activity schedule, etc. At the same time, assist the leaders and supervisors to arrange project meetings and annual activities to better complete the implementation of the plan and organize activities.
Third, shortcomings
In this year's work, I have been strict with myself, earnestly and timely doing all the work assigned by the leaders, humbly asking the leaders and colleagues about the problems encountered in my work, and constantly improving and enriching myself. I have been able to handle the daily work and other related work of this position well now. Of course, there are also many problems in the work, mainly in:
1, not careful enough: office clerk is a trivial job, so it tests people's carefulness. Every job of a clerk should be carried out in an orderly way, and must not be half-hearted. After finishing every job, we should get into the habit of checking. I remember once filling out an expense account. After filling in the information, I took a brief look and chose to submit it directly. I thought it was okay. As a result, some data were filled in backwards, and later I was criticized by the leader. At that time, I understood that I was not careful enough to make mistakes.
2, lack of initiative: can not actively complete the work, but passively adapt to the needs of the work. Basically, everything assigned by the leaders can be completed, but almost all of them just work to complete the work. The solution to the problem is superficial, but there is no in-depth understanding.
3, the work is not very solid: busy with daily chores, the work has not risen to a certain height. I can't concentrate on work and study. I know a lot of knowledge, but I am not good at it. For example, the use of "Islamic State" and the production of PPT are not very proficient. In my future work, I will try my best to correct my shortcomings and devote myself to my work with greater enthusiasm.
Four. rich
As an office clerk, I am fully aware that my work is trivial, but it is important. In my future work, I must be strict with myself and try my best to serve the company in my work. I hope that in the future work, I will make persistent efforts and achieve greater results.
1. Constantly improve yourself: seize every opportunity of learning and growth, devote yourself to work and study with full enthusiasm, and accumulate necessary basic knowledge and skills for your work. Although the work in the office is trivial and complicated, I will try my best to further improve my working ability in many aspects and face my daily work with a positive attitude.
2. Correct working attitude: adopt a correct attitude and strive to complete the work assigned by superiors; In the future work, I will continue to study, forge ahead and improve myself in order to better complete my job.
Verb (abbreviation of verb) future work plan
1, actively do a good job in daily safety:
① Keep the office clean and tidy;
(2) Do a good job in sorting out and filing the daily work of the two departments, and improve the establishment and use of "Islamic State" according to the company's standards;
③ Do a good job in sending and receiving all kinds of mails;
④ Complete other temporary work assigned by the leaders seriously, on time and efficiently.
2, improve personal accomplishment and work ability:
① Continue to strengthen the study and systematic training of corporate culture concepts;
(2) Learn from leaders and colleagues how to have good work experience, improve their own quality quickly, and better serve their jobs;
③ Strengthen the ability of communication and cooperation with others.
Abstract of intransitive verbs
I thank the two leaders and supervisors for their help and support to my work this year. In the future, I will strictly demand myself to do every task with my heart. Although I am still lacking in experience and ability, I believe my efforts will be rewarded. As long as we understand each other, communicate with each other and cooperate with each other, I believe the future of Beisan will be better.
Summary of paperwork II
Office is the management and service department of public affairs, shouldering the responsibilities of personnel administration and logistics support, and it is the hub department that connects the preceding with the following, communicates the inside and outside, and coordinates the left and right. In order to sum up experience and find the gap, the work and existing problems in the past year are summarized as follows:
I. General Affairs
The comprehensive affairs of the office involve a wide range, strong service, triviality, a wide range and many projects, many of which are trivial matters, but these are called trivial matters, but they are closely related to the work and life of all hotel employees.
1, document drafting and filing
1 Carefully and rigorously draft various documents, such as various declaration documents, notices and circulars. , and do a good job of filing. The filing rate is over 98%.
2. Make daily meeting minutes, upload and distribute them, and file them.
2. Health check-up
Formulate a health examination system and implement a performance appraisal system.
Step 3 support the front line
Cooperate with front-line departments and coordinate the support of logistics department personnel.
4, photo archiving
Cooperate with all departments to record and file all work (such as fire drills, employee training, employee birthdays, employee activities, etc.). ).
5. Make all kinds of recruitment publicity documents and improve recruitment software and hardware facilities.
1 Renew the contract with Hutoushan for one year.
2. The production of the job fair booth.
3. Drafting and printing the recruitment manual.
6. Employee benefits
1 employee's birthday: hold birthday dinners for employees in the current month on a regular basis (around 26th of each month).
2. Set up a staff locker room.
3. Renovation and decoration of staff dormitory.
7. Outreach work
1 Annual review of hotel licenses, such as catering, room hygiene license, organization code certificate, etc.
2. Cooperate with environmental protection bureau, police station and community.
8. Other work
Since the restaurant was newly renovated and reopened in September, it has been cooperating with the work of the Food and Beverage Department, such as recruiting new employees, drafting and distributing various documents, and actively promoting the running-in of new and old employees. In June 165438+ 10, the new employees were trained and assessed in cooperation with the catering industry, which was well received by employees and leaders.
These are the achievements of the General Affairs Department this year. The successful completion of these tasks is inseparable from the strong support and cooperation of various departments and the correct guidance of leaders. While summing up the work, we also see that there are many problems in this department:
Second, the shortcomings and gaps in the work:
1. Because the office work is trivial, everything is often meticulous, and every job is subjectively expected to be completed best. However, due to various subjective and objective conditions, everything can't be perfect.
2. I don't know enough about the work of various departments, and I don't fully understand the real situation of existing problems, which doesn't play a sufficient role as a staff assistant for leadership decision-making.
3. The implementation of the system is not enough. Because of the complexity of the hotel, there is a certain situation that the system construction is emphasized and the implementation supervision is ignored.
4. Not paying enough attention to the training of guest rooms and front halls.
5. Internal basic management has been relaxed. The key point is that the standardization and procedural management of the internal operation of the department have been relaxed, and the division of labor of the department is not clear, which leads to the slow operation of some work.
6. The dynamic management of human resources is not in place, which can not provide effective decision-making information for hotel leaders in time. First, the understanding of employee dynamics is not timely and sufficient. Second, the implementation of hotel information communication system is not in place, and useful information can not be fed back in time.
These problems need to be solved in our future work. Twenty years have passed quickly, and a new year is coming. In the new year, we will continue to pay attention to the hotel leadership, overcome shortcomings and improve methods. Strengthen management and improve service. Promote the work to a new level and contribute to the healthy and rapid development of the hotel.
Clerk's work summary 3
At the end of the year and the beginning of the year, review the past and look forward to the future! In the past year, under the guidance of the company, with the care and help of department leaders, and with the friendly cooperation between colleagues, I have made great progress in my work and study.
The front desk is the starting point to show the company's image and service. For customers, the front desk is the first step for them to contact our company, and it is also the first impression of the company, which is very important. So the front desk represents the image of the company to a certain extent. At the same time, the company's service to customers begins with the reception of customers at the front desk, and a good start is half the battle. After realizing its importance, I must do my job well.
First, focus on improving service quality. Answer every call carefully, memorize the extension numbers of all departments, transfer calls in strict accordance with the company's guidelines, and do a good job of confidentiality. When visiting customers, I will always pay attention to maintaining a good service attitude and warm reception. Promote the company culture to customers in a suitable environment and answer customers' questions skillfully. Smile, patience, carefulness and enthusiasm. In my spare time, I will strengthen the study of telephone skills and etiquette. Constantly recharge yourself to adapt to the rapid development of the company.
Second, pay attention to the health and image of the front desk and remind health personnel to clean up on time. The pantry within its responsibility shall be kept clean, and the water dispenser shall be disinfected at least once a month. Replace the printer cartridge in time and maintain the front office supplies.
Third, do a good job in stationery procurement and learn some purchasing skills. Understand the market price of purchased stationery, and further communicate with existing suppliers, hoping to reduce the original purchase price. And find more high-quality stationery suppliers. Choose suppliers with good quality, low price and thoughtful service. Save every penny for the company. Maintain more than two fixed suppliers.
Fourth, do a good job in warehouse management. Check the warehouse on time and classify the goods. Strictly follow the company system, so that every entry and exit is registered. Check the integrity of the goods in time and report the loss or damage of the goods to the relevant departments in time.
Fifth, focus on the overall situation, regardless of personal gains and losses. Whether it is during working hours or vacation time, if the company has a temporary task assignment, I will obey the arrangement and actively cooperate without looking for any reason to shirk it. As a member of Jingxin, I will dedicate my strength to serve the company. Usually actively participate in the activities organized by the company, strengthen the feelings between colleagues and communication between departments. And learn more about the company's basic situation and business content. In order to work better in the future, we will continue to lay the foundation.
Although the work at the front desk is sometimes trivial, everything should be done seriously. So I will do everything with my heart. Thanks to the guidance of department leaders and the opportunity given by the company, I will strengthen my study and work hard in the future!
Clerk's work summary 4
The next 20 years will be full, busy and happy. At the end of the year and the beginning of the year, review the past and look forward to the future! In the past year, under the guidance of the company, with the care and help of department leaders and with the friendly cooperation of colleagues, I have made great progress in my work and study.
The front desk is the starting point to show the company's image and service. For customers, the front desk is the first step for them to contact our company, and it is also the first impression of the company, which is very important. So the front desk represents the image of the company to a certain extent. At the same time, the company's service to customers begins with welcoming guests at the front desk, and a good start is half the battle. Recognizing its importance, I must do my work carefully.
First, strive to improve service quality.
Answer every call carefully, memorize the extension numbers of all departments, transfer calls in strict accordance with the company's guidelines and keep them confidential. When customers visit, I will always pay attention to maintaining a good service attitude and will receive them warmly. Promote the company culture to customers in a suitable environment and answer customers' questions skillfully. Smiling, patient and meticulous, warm tips. In my spare time, I will strengthen the study of telephone skills and etiquette. Constantly recharge yourself to adapt to the rapid development of the company.
Second, pay attention to the hygiene and image of the front desk.
Remind health workers to clean up on time. The pantry within its responsibility shall be kept clean, and the water dispenser shall be disinfected at least once a month. Replace the printer cartridge in time and maintain the front office supplies.
Third, do a good job in stationery procurement and learn some purchasing skills.
Understand the market price of purchased stationery, and further communicate with existing suppliers, hoping to reduce the original purchase price. And find more high-quality stationery suppliers. Choose suppliers with good quality, low price and thoughtful service. Save every penny for the company. Maintain more than two fixed suppliers.
Fourth, do a good job in warehouse management.
Check the warehouse on time and classify the goods. Strictly follow the company system, so that every entry and exit is registered. Check the integrity of the goods in time and report the loss or damage of the goods to the relevant departments in time.
Fifth, focus on the overall situation, regardless of personal gains and losses.
Whether it is during working hours or vacation time, if the company has a temporary task assignment, I will obey the arrangement and actively cooperate without looking for any reason to shirk it. As a member of the company, I will dedicate my strength to serve the company. Usually actively participate in the activities organized by the company, strengthen the feelings between colleagues and communication between departments. And learn more about the company's basic situation and business content. In order to work better in the future, we will continue to lay the foundation.
Although the work at the front desk is sometimes trivial, everything should be done seriously. So I will do everything with my heart. Thanks to the guidance of department leaders and the opportunity given by the company, I will strengthen my study and work hard in the future!
Clerk's work summary 5
After more than half a year in the company, with the care of the leaders and the help of all my colleagues, I quickly adapted to my post, devoted myself to my work and did my duty. The work in the past six months is now reported as follows:
First, the work content:
Responsible for cleaning and filing the offices of the three bosses;
Answer, transfer calls and receive visitors;
Responsible for sending and receiving electronic documents of the design department;
Responsible for sending and receiving fax documents;
Responsible for the distribution of company official documents and letters;
Responsible for the collection, filing and sorting of library books;
Take minutes of meetings;
Responsible for purchasing daily necessities of the company;
Manage all kinds of office supplies, use them rationally and improve their efficiency, and advocate thrift;
Monthly attendance and salary statistics;
Count the number of people who eat every day and make meal statistics;
Other jobs, etc.
Second, the work report
The administrative department is the comprehensive management department of the company, and the characteristics of paperwork are trivial and complicated.
In my work, I always adhere to the diligent, pragmatic and efficient work style, and earnestly do the essential work;
Obey the leadership distribution ideologically, do things regardless of gains and losses, and don't pick the weight;
Attitude, always pay attention to your manners, the front desk is the window of the company, don't affect the image of the company because of your own mistakes;
In life, I adhere to the style of modesty and simplicity, put myself in a correct position, respect leaders, unite with comrades, treat people sincerely and correctly handle the relationship with colleagues.
Third, there are problems.
After working for half a year, I also clearly see that I still have many shortcomings, mainly physical reasons, which affect my enthusiasm for work and I am not active enough. I hope I can improve in the future and try to do better.
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