guarantee of canteen service quality 1

In order to ensure the healthy study, work and life of all teachers and students in the school, promote the smooth development of all work in the school, and prevent the occurrence of food poisoning accidents, the school canteen makes the following solemn commitments to all teachers and students:

1. Commitment on service attitude:

1. All employees shall use civilized language and polite language (the language should be standardized, the language should be standardized and the attitude should be adopted.

2. Strengthen staff training, improve the quality of personnel, and avoid the phenomenon of "wrong card"; If there is a problem of over-playing, I am willing to accept the punishment of one mistake and two losses.

3. At any time and under any circumstances, employees will not quarrel or fight with teachers and students, so that they will not fight back and scold them.

4. Try to solve any problems reflected by teachers and students in time. Implement the first question responsibility system.

5. During the specified business hours, you should wear work clothes and work license, dress neatly and neatly, and meet the work requirements. You are not allowed to leave your post, cross posts and have no one to cook.

2. Service quality commitment:

1. Never raise the price of all staple and non-staple foods without permission, so that teachers and students can feel the real service and enjoy the clear consumption.

2. Strictly control the quality, ensure that the food sold or used is not spoiled, expired or unqualified, and prohibit the sale of "three noes" products.

3. Strive to increase the supply of varieties of colors, constantly introduce new dishes, adjust new tricks, and actively introduce dishes with different flavors and characteristics.

4. When teachers and students are dining, the dishes are deteriorated or have silt, weeds, insects, hair, etc. Teachers and students have the right to ask for a return, and the restaurant staff is actively responsible for the return and accept the handling of relevant departments.

The canteen guarantees that all the above items are fulfilled. Please supervise all the teachers and students, and be willing to be punished if you violate them.

Undertaker:

Tel:

Guarantee letter of canteen service quality II

In order to strengthen the management of catering food safety in schools and ensure the health and life safety of teachers and students, the following commitments are made:

1. To engage in food in strict accordance with the Food Safety Law of the People's Republic of China and its implementing regulations, the Code of Practice for Food Safety in Catering Services, and other relevant laws and regulations and school food hygiene management regulations.

2. When purchasing food raw materials and goods, we must strictly control the quality according to the relevant provisions of the Food Safety Law, implement the system of claiming certificates and tickets, and register the food purchase ledger in detail as required. The bulk food purchased must be products purchased through proper channels and certified by relevant state departments. It is forbidden to use bulk edible oil. Meat must be quarantined. Fill in the detailed residential address and name of the seller in the purchase invoice. It is forbidden to buy counterfeit and shoddy products without trademarks, production dates and factory names.

Third, it is forbidden to store toxic and harmful substances in the storage room of the canteen. Each operation room must have corresponding disinfection, anti-corrosion, dustproof, fly-proof, rat-proof, sewage discharge, garbage storage and other facilities to prevent food pollution.

4. Non-canteen staff are prohibited from entering the operation room and warehouse. The school canteen should have a Catering Service Permit issued by the Food Supervision Department, and all employees should hold valid health certificates. Newly recruited employees must undergo a physical examination and obtain a Health Certificate before taking up their posts.

5. The equipment and utensils in the canteen meet the health and safety requirements related to national health management. Disinfection of tableware is the responsibility of a special person, and tableware must be washed and disinfected strictly after each meal.

VI. Ensure the safety of the food sold. Improve the food sample retention system, and do not purchase expired, moldy, spoiled or stale food and raw materials for three products; Vegetables such as green beans, wild fungi, budding potatoes and green tomatoes are resolutely not allowed to enter the canteen; Do not sell cold dishes and leftovers, and do not process or use foods and raw materials with abnormal sensory appearance. It is forbidden to sell decayed and expired food and food with poison and pollution explicitly prohibited by the state to teachers and students.

seven, strengthen the management of canteen staff. Regularly organize canteen staff to learn relevant systems and regulations and common sense of food processing, and keep records. Establish food safety management files in school canteens.

VIII. Accept and cooperate with the higher education administrative department or food supervision department to inspect and supervise the food safety of the unit, truthfully provide relevant information, and earnestly implement the rectification opinions put forward.

IX. In case of student food poisoning, it is necessary to report it immediately and protect the scene, and it is not allowed to hide it. Any violation of national policies and regulations shall be dealt with by administrative law enforcement departments according to law. Where the consequences are caused, the state judicial organs shall investigate all civil and criminal responsibilities of the responsible person.

X. This commitment letter is made in duplicate, one for the canteen and one for the school management department.

commitment unit (official seal):

year month day

guarantee of canteen service quality III

"Food is the priority for the people, and food safety is the first priority". Food safety in catering service has always been a hot and difficult issue for the people. In order to further improve the food safety management of school canteens, safeguard the food safety of teachers and students in school and prevent the occurrence of food safety adverse events. Here, on behalf of Mindong Primary School, I solemnly promise to do a good job in food safety in school canteens as follows:

1. In accordance with the provisions of the Food Safety Law, earnestly fulfill the obligation of being the "first responsible person" for food safety and take full responsibility for food safety in this unit.

second, establish and improve the food safety management organization according to law, and set up full-time food safety managers; To formulate and improve the food safety system in all aspects, so as to ensure that the system is on the wall, employees are required to be familiar with and strictly implement it, and self-discipline inspection is often carried out.

third, establish and implement the health examination system and health file system for employees according to law. Put an end to employees who suffer from diseases stipulated in the Food Safety Law and are not allowed to engage in direct food contact.

fourth, organize employees to participate in food safety training according to law, and establish training files. Resolutely do not use substandard food (raw materials) or toxic and harmful substances to process food, and do not abuse food additives beyond the scope and dosage.

5. Set up processing and operation places such as rough machining, cutting and matching, cooking, dim sum making, tableware cleaning and disinfection, meal preparation, food storage, clothes changing and other places according to law. Keep the environment inside and outside the processing and business premises clean and tidy, and improve the five prevention measures.

VI. Regularly maintain facilities and equipment for food processing, storage and display according to law; Regularly clean and check thermal insulation facilities and cold storage and freezing facilities.

VII. Establish and improve the system of inspection and acceptance of incoming food raw materials and claim for certificates and tickets according to law, carefully check whether the supplier's business qualification, product qualification certificate, product identification and the quality of food and raw materials meet the statutory requirements, and strictly control the quality of incoming food raw materials.

VIII. Establish and improve the accounting system for food and raw materials purchase according to law, truthfully record and save all kinds of information and data of food and raw materials purchase, and ensure the traceability and authenticity of food and raw materials purchase in this unit, so as to prevent and control food safety risks.

IX. Establish and implement daily management measures for food safety, find out the quality and safety hazards of food raw materials in time, and do not sell foods that do not meet the statutory requirements, expired foods, spoiled foods and foods with safety hazards. Stop processing and selling the food in question immediately and report to the food and drug supervision and administration department in time.

11. Consciously make public supervision and reporting telephone numbers. Consciously accept the supervision and inspection of food safety functional departments, improve service quality and standardize business practices; Actively cooperate with the municipal food and drug supervision department to carry out quantitative classification management, and regularly publicize the results of quantitative classification; Promote the improvement of management level, and create a food safety environment for school canteens.

Commitment unit (official seal):

MM DD YY