In the process of catering consumption, consumers enjoy a series of rights and interests, one of which is to use clean and safe tableware. This is the basic obligation and responsibility of catering service providers. According to the Law of People's Republic of China (PRC) on the Protection of Consumers' Rights and Interests, catering service providers have the responsibility to provide tableware that meets the hygiene standards for consumers, and shall not charge extra fees in violation of regulations.
Tableware costs should be included in the operating costs of catering service providers. Consumers have included these expenses when paying for meals, so it is unreasonable to charge extra for tableware. This behavior not only violates the consumer protection law, but also violates the legitimate rights and interests of consumers.
When restaurants illegally charge tableware fees, consumers should take solutions:
1, dialogue and communication: consumers can communicate with restaurant staff to express their dissatisfaction and doubts about the extra tableware fee. Understand the restaurant's explanation and handling methods through friendly dialogue.
2. Complaints and reports: If the dialogue and communication fail to solve the problem, consumers can complain and report to the relevant regulatory authorities or consumer protection organizations. Provide relevant evidence and details, and let the regulatory authorities intervene in the investigation and handling.
3. Leave comments and opinions: Consumers can leave comments and opinions on restaurants online and provide relevant information to other consumers, so that restaurants can face public pressure and attract more attention.
4. Seek legal aid: In some serious cases, consumers can consult lawyers or consumer protection organizations for legal aid and seek legal ways to solve the problem.
Baidu Encyclopedia-People's Republic of China (PRC) Consumer Rights Protection Law