The speech pays special attention to clear structure and concise levels. In the era of continuous progress, the application scope of speech is more and more extensive, so the question comes, how to write an appropriate speech? The following is my speech on the service industry, which I have compiled for you. I welcome your reference and hope it will help you. About the service industry speech 1
"Time flies, heaven rewards diligence", the internal and external environment, service objects, management mode and management system of our company have undergone tremendous changes in the course of ten years. From a single highly idealized enterprise value form to a diversified and balanced enterprise value concept serving the country, society, enterprises and employees. From the promotion and technical cooperation service of a single xxxx anti-counterfeiting tax control system, the development pattern of anti-counterfeiting tax control system is gradually formed, supplemented by relevant computer software, and it is engaged in the research and development of computer software and related electronic equipment in the fields of electronic tax declaration, enterprise management modernization, financial computerization, and the integration of computer network systems, technical consultation and services. Facing the complicated and changeable internal and external environment and the global financial crisis, our company is still developing healthily and has made many gratifying achievements.
Today's glory is undoubtedly due to our hard work yesterday, and "excellent service" is the lifeblood of our growth.
If an enterprise is a big tree, then the high-quality service is nourishment and water, which supplies the growth of the big tree;
if the enterprise is a knight-errant, then high-quality service is the sharp sword in the knight-errant's hand, and it is invincible in all rivers and lakes.
as we all know, customers are the fountain of enterprise life, and enterprises must provide high-quality services to meet the requirements and wishes of existing and new internal customers and external customers. "Customers are the fountain of life for enterprises", and enterprises without customers cannot survive. Only with good service can we get customers and win reputation for enterprises, products and operations.
the bounden duty of an enterprise is to provide good products and services. According to previous standards, the manufacturing industry provides products and the service industry provides services. However, an obvious trend in today's world development is the mixing of manufacturing and service industries. This kind of mixing is first manifested in the fact that enterprises provide both products and services. From 1994, Fortune magazine no longer selected industrial enterprises and service enterprises separately, but selected them together.
However, service awareness is a key to the survival of an enterprise. Don't give up service unless you want to give up customers. Service is a sacred and magical thing, and quality and service are the life of an enterprise. If quality and service are integrated into products, they will gain vigorous vitality and an infinitely broad market, and they will win the favor of customers all over the world.
service is a beautiful and noble thing. Service embodies the equality between enterprises and customers. It embodies a win-win relationship of equality and cooperation. Enthusiasm for service comes from rational respect for customers. Because the survival and development of enterprises all come from exchange. It is customers who exchange their money for products and services of enterprises, and service is a complete process. The bounden duty of an enterprise is to provide good products and services, and service is not only the process of product sales, but also the process of feeding back users' opinions to the enterprise. The needs of customers are the service content of enterprises, and products must have a market. At the same time, we must improve products, improve quality or develop new products in time according to the new demand of the market. Customer demand is often a strong force for enterprises to constantly develop and update.
therefore, don't simply position service as after-sales service of products. To win customers, services are everywhere. We should pay close attention to customers' psychology, design and improve our products and provide our services according to customers' psychological changes. The service of enterprises for customers should be endless and ubiquitous.
"Consciousness determines mentality and consciousness guides behavior. Only by fully recognizing the value and connotation of service and having a good sense of service and mentality can we talk about high-quality service behavior. " Quality service can not be separated from the service provider's heartfelt initiative. For the service provider, "asking me to serve" is easy to do, but "asking me to serve" is not an easy task. These are two different working attitudes. The former is passive and the latter is active.
the former makes the service lack of motivation and enthusiasm, while the latter makes the service full of vitality and passion;
The former does not have spontaneous service spirit, but only does things within its own responsibilities, and the service providers themselves limit their own development space, while the latter turns passive service into active service, which brings high-quality service and makes customers satisfied, thus establishing a beautiful corporate image, while the latter has a group spirit and a collective consciousness, and thinks that as a member of the collective, it represents the collective image and has the obligation to shape a better corporate image. We should learn this spirit of active service, learn the service spirit of famous enterprises at home and abroad, infect the coming "customers" with our sincerity and enthusiasm, and win the support and trust of "customers", so as to embody the "humanization" of our work. When service becomes a culture and a habit, we will gain the most valuable thing, that is, more "customers" will affirm and support our work and be satisfied with and trust in this industry.
"Correcting work attitude is not only the basic requirement of professional ethics, but also the basic requirement of achieving personal ideals. High-quality service first needs a correct service attitude, which reflects the connotation, quality and technology of service. " Service is a profound knowledge, which requires us to communicate with the clients attentively and gain the recognition of the clients with practical actions. All these tasks need the efforts of our grass-roots staff. We should correct our working attitude, enhance our service awareness, take the interests of customers as the fundamental interests, put ourselves in the customers' shoes, and use our sincere services to gain more support and trust from customers.
"The power of a drop of water is limited. Only when it flows into the sea can it gain infinite power." It is far from enough to rely on one person for quality service. We should cultivate this spirit of service in this collective. Only in this way can our enterprise get better and faster development.
in the era of meager profit, 91% of enterprises are service-oriented enterprises, and most employees' work contains service factors. Good service is the need of enterprise survival, and good service is the essential quality of every employee. How much service consciousness you have, how much you will get in return. If you don't pay at all, or don't pay at all, but you are sloppy, self-centered and even arrogant. No enterprise will leave such an employee with no sense of service in the enterprise.
no matter how old your qualifications are, no matter how high your educational background is, no matter how strong your ability is, as an employee of an enterprise, you must always remind yourself to have the spirit of service. Employees without service spirit will be eliminated.
Modern society is an information age, a technology age and a service age. Today, with the gradual assimilation of commodity quality, the concept of service has gone from behind the scenes to the stage, becoming the protagonist in the commercial drama, and the whole society has transitioned from the era of mass production to the era of great service.
The modern service industry is no longer a simple service industry, but a whole that covers 91% of the industries in society, and almost all enterprises have service factors. Not only banks, telecommunications, real estate, advertising, home appliance manufacturing, etc., but also many government agencies, such as taxation and civil affairs, can be regarded as service industries. Service has become the lifeline of enterprises and institutions.
service is the need of market competition, survival and development. The core idea of service is to take users as the purpose, constantly create value for users and create enterprise value in the process. The significance of service is more important than the product itself to a great extent. Only by taking service as the work to enhance the core competitiveness of enterprises, serving attentively and establishing long-term cooperative partnership with customers can we achieve the goal of continuous progress.
service is an important link running through corporate culture and an important part of corporate culture. The concept of "customer-oriented" should go deep into every employee's mind. It is every employee's responsibility to achieve customer satisfaction by providing quality services. Whether working in the front line of business and directly contacting customers, or working in the background support department, every word and line is related to the service level and customer satisfaction.
The era of great service has arrived. Only by completing the transformation from the production era to the service era in business philosophy can we continue to go on under the market economy condition of survival of the fittest. In the fierce market competition, whoever does a good job in service will have customers and win the world in service.
Looking back on the past eventful years, we have suffered, been tired and laughed;
We have weathered the storm and experienced rough times, sprinkled hard sweat all the way, left a triumphant laugh all the way, and carried a beautiful hope all the way;
adhering to the concept of "providing quality service to customers", we produce our products with the attitude of Excellence, expand our business with the spirit of continuous innovation, and finally win wide recognition from the society with good quality and excellent service. However, there are a lot of problems in the work, some customers are still dissatisfied with our service, and the product quality is not perfect. We must reflect on ourselves, and we can't just see the credit, but take the problems encountered in our work lightly. When problems arise, we should seriously review them. Only in this way can we make progress in our future work.
sand flies in the desert, and the mid-stream hits the water, and the waves stop the flying boat! Today, we are standing at a critical point in history. Our country's economy has been developing at a high speed for 31 years, its politics is stable, and its society is full of vitality, which is a rare prosperity in the history of China. The rise of the country has provided us with the best stage in life. Beautiful picture scroll, waiting for us to write with the power of youth! I hope that we will seize the opportunity to create more glories and make our lives shine in the process of serving the national strategy and seeking the well-being of the people! Speech on the service industry 2
Dear leaders, distinguished guests and friends in the service industry in the city:
Hello!
I'm Song Ying, the manager of the catering department of Huidong Hotel. Today, as a representative of the service industry in the whole city, I'm very excited to speak at the swearing-in meeting of 11,111 people to welcome the provincial Games.
Zigong, as a big sports city in the province, has a thriving sports career. A large number of sports world champions such as Tong Ling, Gao Min, Yan Wenzhen, Zhou Shihong, Wang Wei and Zhou Yilin have emerged one after another, which is the pride and glory of the 3.2 million people in Yandu. In August this year, the 11th Sichuan Sports Meeting will be held in Zigong, which has set up a good platform for us to show the image of Zigong. This is not only a great event in the political life of the people in our city, but also a rare opportunity to promote the development of sports and accelerate the economic and cultural construction in our city. As service industry employees, we have the responsibility, obligation, confidence and ability to contribute to and add luster to the image of Zigong in this provincial games. Determined to achieve:
First, we should start with me and the details in the spirit of ownership. Actively participate in welcoming the arrival of the provincial games, practice civilization with practical actions, be a participant, practitioner and disseminator of civilized words and deeds, build a beautiful Zigong city and be a happy Zigong person.
Second, we should welcome the arrival of the Provincial Games with a brand-new look and excellent service. Advocate civilized language, conduct civilized etiquette, cultivate civilized habits, cultivate civilized new styles and cultivate good moral habits.
Third, we should correct the service attitude and standardize the service process. Improve service facilities, expand service areas, improve service methods, and strive to create a warm, harmonious and joyful shopping and living atmosphere.
fourthly, we should establish the consciousness of operating according to law and serving in good faith. Effectively strengthen quality management, especially food quality and safety management. It is strictly forbidden to sell counterfeit and shoddy goods and goods that are short of weight on the counter. Strict implementation of price tag, one card for one item, consistent logo, price fraud, false discounts and other illegal phenomena are strictly prohibited.
In a word, our service industry should not only provide a beautiful and comfortable living environment for the Provincial Games, but also make athletes, coaches and referees from all cities and states in the province happy and satisfied with the quality service.
It is also necessary to use the platform of this provincial games to show the good image of Zigong's service industry to the whole province, to show the unique urban charm of Zigong to the whole society, and to show the spirit of Zigong people's kindness and enterprising spirit. With the sports spirit of "higher, faster and stronger", we will work hard together and forge ahead, and strive to make positive contributions to the economic and social development of Zigong.
thank you! Speech on the service industry 3
(1)
It was nearly four years ago that I first entered the financial system.
At that time, I had just left college, and I was not rich or even lacking in experience in dealing with some things. After a short period of training, I began to sit at the counter. The distance from the customer is only a glass window. At that time, as a new employee, when facing customers and business, apart from the freshness and excitement in my heart, I was inevitably unfamiliar with business and at a loss when facing customers. At first, customers will look unhappy outside the counter because of long waiting. The inner tension made me just bow my head and be silent, and I didn't know how to explain it. However, I understand that such silence cannot solve the problem. I decided to summon up courage and communicate with customers in a sincere way. So, when facing the next customer, I smiled and said to him, I am a new employee, and I will be a little rusty in business handling, so I will make you wait more time. Please forgive me. As expected, the customer showed a tolerant facial expression and smiled and said, nothing, take your time. Don't worry.
at this moment, I understand that as a service person in the financial industry, professional quality is of course an important item. At the same time, we should also have a true heart. If you can have friendly facial expressions and sincere words, then in the process of communicating with customers, you can also get tolerance and understanding from customers.
Therefore, the distance from the customer is not the glass window, but a smiling expression or a word.
(2)
One afternoon a year ago, a customer came in. Ask him what business he wants to handle. He said, change money. So I saw him take out a lot of coins from a white plastic bag and pour them on the counter. The currency value is one yuan, fifty cents and ten cents. He said, this is the coin I have saved for a while, and I will exchange it today.
when I brought those scattered coins into the counter, I knew it would take a long time and be a hassle to handle this business for him. However, I also know that as a service person in the financial industry, it is necessary to be patient with the requirements of customers. And understand that it is meaningful to meet the needs of customers with patience. At that time, when he handled the business for him, he smiled with a satisfied look and said, thank you. After a while, he came again to exchange money. However, this time, he completely separated different currencies. At that time,