Job title: KFC Senior Reception
Department: Public Relations Department
Direct superior: head of reception team
Work code: * * *
Salary grade: * * *
Purpose of work:
Main points of work
Job requirements: 1, responsible for the company's front desk reception and telephone transfer and other front desk affairs; 2. Responsible for the registration of 800 telephones; 3. The daily administrative work of the company, sending and receiving express delivery, data management, etc. 4. Complete other tasks assigned by superiors.
First, in-store goodwill activities
Welcome customers
Help customers
Talk to customers
Distribute gifts
Children's play area
Correctly treat the needs of special customers
In store broadcast
In-store visit
Second, assist in operation.
1. Skilled post operation
2. Use of communication tools
3. Keep the halls and shops clean.
4. Provide customers with additional self-help products.
5. Conduct daily opinion surveys
6. Patrol the hall and take a fixed route
7. Appropriate music and temperature
8. Ensure the normal operation of amusement facilities.
9. Alleviate congestion
10. Handling customer complaints
3. Children's birthday party
Four. Mascot performance
Verb (abbreviation of verb) national promotion activities
6. Regional marketing
Seven. Community public relations (community relations representative)
Eight. market survey
Nine. clerical work
X. cultivation
* Measures:
Daily work list of receptionist
The receptionist's daily work essentials, quick checklist and receptionist's duty assessment are three forms to help new receptionists get familiar with and master the receptionist's daily work faster and better. Details are as follows:
1. Main points of receptionist's daily work
Samples of daily work for new receptionists.
2. Quick list (receptionist's daily necessities)
New receptionists can get familiar with the tools needed by receptionists in their daily work more quickly through this form.
3. Receptionist's duty evaluation (daily work items of the restaurant)
Is the receptionist's job evaluation standard.
Difficulties in work: It can motivate children, ordinary customers and people of all ages to take care of children's needs and concerns in restaurants and other off-store activities. At the same time, I have a deep understanding of the operation of the restaurant. Receptionist is the bridge between the restaurant and the community. Their efforts and actions will leave a deeper impression on customers and encourage them to come to our restaurant again in the future.
Work taboos: the instrument is not dressed up to standard, does not use polite language, can not be cleaned in time, can not guide customers well, can not handle ordinary emergency customer complaints.
Career development path: manager or store manager
"Senior Receptionist" Job Specification
Job Title: Senior Receptionist
Department: Public Relations Department
Direct superior: head of reception team
Work code: * * * * *
Salary grade: * *
physiological drives
Age: 20-30 years old
Height: 165 or above
Health status: Good health, no infectious diseases.
Appearance: Good image and temperament, with affinity.
Knowledge and skill requirements
1, more than one year relevant working experience, college degree or above. 2, familiar with the front desk workflow, skilled use of various office automation equipment; 3. Enthusiastic, cheerful, friendly and good at communication; 4. it looks good.
comprehensive quality
Good communication skills (Mandarin and dialect, articulate)
A good listener can ease the hot scene.
Good coach. Organizational ability.
Leadership, sales experience and skills.
Can sing and dance in public. Good at writing beautiful fonts.
Job analysis method:
This paper analyzes the senior reception work of KFC by using analytical method. It pays attention to the analysis and research on the characteristics of its own reception work. It is used to describe the senior reception work and its general responsibilities, the environment for completing the work, the level of power it has and the required work skills. The main purpose is to study how to finish the work as effectively as possible. Senior reception in KFC belongs to reception work, and its characteristics are basically the same as general reception work, but it also has special requirements for KFC's fast food environment. The use of method analysis is to better improve work efficiency and complete the work.