In today's social life, job responsibilities are becoming more and more important to people. Job responsibilities refer to the work content that a post needs to complete and the scope of responsibility that it should undertake. How are the general job responsibilities formulated? The following is the job responsibilities of the foreman I collected, hoping to help everyone.
Job responsibilities of the foreman 1 Job responsibilities:
1. Assist the manager to formulate service standards and working procedures, and ensure the implementation of these service procedures and standards;
2. According to the customer's situation, be responsible for the work arrangement and deployment of employees in this department, do a good job of succession, arrange employee shifts and rest days, and be responsible for employee attendance;
3. During the business period, be responsible for supervising and inspecting the whole restaurant and communicating with customers;
4, responsible for the implementation of the front office staff business training plan, responsible for the assessment and evaluation of subordinate employees;
5. Properly handle all kinds of problems and complaints of guests in customer service, actively solicit opinions from guests, and feed back relevant information to the manager in time;
6. Check the checkout process in time, and guide employees to check out the guests correctly;
7, urge the waiter to use the lobby facilities, equipment and supplies correctly, do a good job in cleaning and hygiene maintenance, submit the equipment maintenance list in time, control the consumption of tableware, and supplement the missing items in time;
8. Supervise employees to abide by the rules and regulations and safety regulations of the hotel, and ensure a clean, beautiful and comfortable dining environment;
9. Complete other tasks assigned by the manager.
Job responsibilities of the foreman 2 1. Dress as required before going to work, punch in on time, be on duty at noon and night, and hold regular meetings before going to work. (Contents of the regular meeting: arrange jobs, check employees' attendance and rest, check employees and tools, summarize and report the previous day's work, instructions from superiors, and specific requirements for service issues)
2, urge employees to do a good job in regional health, and according to the needs of the department reasonable billing acquisition, control the loss of department supplies.
3. Check the pre-shift preparations in each area: dice, dice cups, garbage bags, spare cups, trays, wireless labels, towels, remote controllers, pens, lighters, bottle openers, air fresheners, cigarette cups, etc.
4. Check whether the lighting, air conditioner, sofa, stool and other hardware equipment are in good condition within the specified time, and report any damage to DJ or engineering department for maintenance. Check whether the sanitation of each area is qualified and whether the smell of each area is normal.
5, really do a good job of succession, foreman must arrange the handover of employees in each position, and hand over to treat the handover content and matters needing attention in detail.
6. At work, we often check the employees in each position, whether they are punctual and standardized, whether they are whispering, laughing loudly, whether they are running around, whether they are in good mental state and whether their manners are in place.
7. When the guests arrive, set an example and enter the room for service. Supervise the waiter to serve food in time and schedule the waiter's work reasonably.
8, full-court inspection, on-site guidance and follow-up problems in the work. Immediately after each patrol, I returned to the console and found that the service light was on and no one followed. The foreman will deal with the reason in time.
9. Coordinate the cooperation between the employees of this department and other departments, and handle or report the problems found on site in time.
10, pay attention to the suggestions and opinions put forward by the guests, such as hardware equipment, services, products and solutions. And report to the superior in time.
1 1, patrol frequently, do a good job in time, and avoid the occurrence of evasion. To know the situation of each tenant, ask the waiter to follow up in time when paying the bill. For cardholders, pay the bill according to relevant regulations. If they fail to pay the bill in time, they should immediately trace the reason and record it.
12. If the room facilities are damaged and need immediate maintenance, immediately notify the engineering department for maintenance. If the guest damages public goods, he will place an order for compensation in time according to relevant regulations.
13, often patrol the staff's toilets, halls, passages and other sanitation, urge the PA on site to do a good job of cleaning up in time, and charge the employees who vandalize.
14, observe the performance of employees, do a good job in ideological education of employees, mobilize the enthusiasm of employees, participate in the implementation of the reward and punishment system, and arrange employees to take turns to rest within the specified time. 15, truthfully feedback employee movements and report work performance to department heads. 16. Arrange dinner and snacks for employees, and check whether the finishing work is qualified before leaving work.
17. If there are individual new employees, they should be given pre-job training and guidance, and their work should be tracked.
18, after all orders are bought, hold a meeting after work to urge employees to keep a work diary, listen to employees' opinions and work conditions, and change clothes and punch in on time.
The foreman's duty is 3 1, with correct appearance and neat clothes, and obeys the unified scheduling and work arrangement of the company.
2. Clean the responsible area according to the company's high standards.
3. Timely correct the littering behavior of decoration garbage and domestic garbage in the responsible area.
4. Collect the domestic garbage in the community on time and transport it to the designated place; Regularly disinfect the public parts of the community.
5, to assist the management office to do a good job of community security, found suspicious people or things, should immediately report to the management office.
6, responsible for collecting residents' opinions and suggestions on community health and management services, and timely report to the leadership; Do a good job in the environmental sanitation propaganda and management workbench in the responsible area.
7. Complete other work temporarily assigned by the company.
Job responsibilities of foreman Article 4 1. Clean the public roads in the community.
Second, clean public areas such as garages and children's playgrounds.
Three, cleaning the community public pool, cleaning.
Fourth, regularly dig out underground wells and water wells in the community.
5. Clean the ditch in front of the store regularly.
Six, residential roads, green belts cleaning.
Seven, garbage transfer station cleaning.
Eight, residential mailbox, bulletin board cleaning.
Nine, complete other tasks assigned by superiors on time.
The duties of the foreman. Responsible for the daily cleaning of the sales hall.
Two, responsible for the area of toilet disinfection and garbage removal.
Third, finish other tasks assigned by superiors on time.
Duties of the foreman 6 1. Responsible for the supervision, inspection and communication of the whole restaurant during business hours.
2, responsible for the implementation of the front office staff business training plan, responsible for the assessment and evaluation of subordinate employees.
3. Properly handle all kinds of problems and complaints of customers in customer service, actively solicit customers' opinions, and feed back relevant information to the manager in time.
4, check the checkout process, guide employees to check out for the guests correctly.
5. Supervise the waiter to use the facilities, equipment and supplies in the front hall correctly, do a good job in cleaning and hygiene maintenance, submit the equipment maintenance list in time, control the loss of tableware, and replenish the missing items in time.
6. Supervise employees to abide by the rules and regulations and safety regulations of the hotel, and ensure a clean, beautiful and comfortable dining environment.
7. Every Monday and last week, each employee shall summarize and fill in the comprehensive appraisal form and submit it to the minister;
8, must fill in the handover record every day;
9. Handle service problems and guest complaints, and report to the restaurant minister;
10. Supervise and inspect the work quality, work standards and service attitude of subordinates.
1 1. Cooperate with the restaurant minister to conduct business training for the subordinate employees, and constantly improve their professional knowledge and service skills;
12, do a good job in the use and management of the team's goods;
13, check the staff order and the implementation of various rules and regulations;
14, providing work guidance and on-site training for employees;
15, formulate and organize the completion of regular cleaning plan;
16, complete the instructions or reports issued by superiors in time when problems are found;
17. The on-site decision made by the superior shall be recorded in time and signed by the superior himself.
18, the above information should be recorded in the work log;
19, keep an eye on guests' movements at any time, and supervise employees to treat guests actively, enthusiastically and politely;
20. Ask the waiter to be familiar with the characteristics of dishes and be good at selling dishes and drinks;
2 1. Complete the task temporarily assigned by the restaurant minister.
Job responsibilities of the foreman 7 1. Responsible for the booking, check-out and checkout of the reception desk in the front hall, and guide the staff to provide efficient and high-quality services to the guests according to the workflow.
2. Pay attention to the hotel reservation reception, check the rooms of guests with special requirements and ensure that these requirements are taken care of.
3, check the room usage, including lock room and maintenance room, understand the reason, do a good job of room number control and large group reservation.
4. Check the gfd, labor discipline, smiling service, work efficiency and attendance of the front desk staff.
5. Supervise the inquiry service and reception service to ensure that the service requirements of the guests can be met in time.
Job responsibilities of foreman 8 1. Execute the supervisor's work instructions and assist the supervisor in his daily work.
2, to participate in various service activities, found that the problem is corrected in time.
3, check the staff's instrument, labor discipline, code of conduct and work attitude, in order to meet the requirements of the department.
4. Master the hotel's preferential policies and house price policies, and understand the room status and occupancy rate.
5, check the reservation information and VIP notice, reasonable arrangements for guests to stay.
6. Ensure that the check-in registration form is detailed, accurate and clear, in line with the regulations of relevant departments.
Head waiter 9 1 job responsibilities, responsible for the work arrangement and deployment of floor attendants and reasonable arrangement of work tasks.
2. Check the hygiene and cleanliness of all departure rooms and guest rooms (VIP rooms) on the floors under its jurisdiction, the condition of facilities and the use of guest room bar to ensure that the guest rooms are clean, tidy, well-equipped and comfortable.
3, check the area under the jurisdiction of the floor public * * * area of health and cleanliness, as well as all kinds of equipment and facilities in good condition.
4. Patrol and check the gfd, courtesy and customer service quality of floor attendants; Supervise the waiter to fill in the workshop worksheet, work car placement standard and various operating procedure specifications.
5. Check and control the consumption of various room supplies and cleaning supplies on the floors under its jurisdiction, and ensure the proper storage of various items in the workshop; Strictly control the use of acidic cleaning agents, and be responsible for the management of floor property.
6. In the case of tight room rental, help the waiter to clean the check-out room quickly and report the check-out situation to the customer service center in time to ensure the timely rental of the room.
7. Be responsible for summarizing all the engineering problems found in the inspection, carefully filling in the engineering maintenance order and sending it to the engineering department for maintenance. After maintenance, check the normal use, and submit the engineering maintenance order to the housekeeping department for retention.
8. Responsible for the collection, distribution and regular inspection of snacks, drinks and drinks in the guest room bar to ensure that there are no expired foods.
9. Master and report the guest room status of the floors under their jurisdiction. Pay attention to the guest's dynamic, and timely feedback the guest's suggestions and all kinds of information.
10, patrol and check the safety situation of the responsible floor, and report to the department in time if suspicious circumstances are found; Check the quantity and arrangement of fire fighting equipment and facilities in its control area.
1 1. Check the maintenance of guest rooms and arrange the planned sanitation and cleaning of guest rooms on the floors under their jurisdiction. Complete other tasks assigned by the floor supervisor or department manager.
12, fill in the contents of the floor foreman's inspection record, rectify all kinds of problems found in the inspection in time and make detailed records, and conduct spot checks on the rectification. Report the common problems and unsolvable problems in the inspection to the floor supervisor so as to study and solve them in time.
Job responsibilities of the foreman 10 1. Train waiters to do cleaning work in designated areas.
2. Check the room quality, ensure the room quality standard, and provide "Hilton Good Times" service.
3. Assign the tasks assigned by the assistant executive housekeeper or assistant housekeeper to the waiter.
4. Attend daily work meetings and receive special instructions.
5. Fill in the room report.
6. Check the check-out room and turn it into a saleable room after confirming that the room meets the cleaning standards.
7. Try to meet the special requirements of the guests. Handle guest complaints and report to assistant executive housekeeper.
8, according to the checklist to check whether the room is clean, whether the guest supplies are complete, and will need to repair the room in time.
9. Repair the rooms and articles that need to be repaired in time and ensure that they have been repaired.
10, fill in the report to ensure the loss and recovery of the items left by the guests.
1 1. Report the loss and damage of guest room items.
Job responsibilities of the foreman: 1 1 1. Responsible for the cleaning of guest rooms and public areas, supervise and inspect the work of waiters, and assist the supervisor in managing daily work.
2. In the absence of housing management, preside over the daily work of housing management, and make records and handover.
3. Provide quality service, arrange regularly and write work reports.
4, according to the established operating procedures and service standards, clean the room, filling items.
5. Assist the room supervisor to check the completion of daily work. Found that the room or floor has engineering problems, even if the repair,
6. Report the guest's request and reflection to the room supervisor in time, and try to make the guest feel satisfied.
7. Report suspicious people and things on the floor to the superior in time.
8. Assist the supervisor to control the goods.
9, do a good job of ` operation practice training for new employees.
10, to help the waiter finish the cleaning of guest rooms and public areas.
1 1. Complete other tasks assigned by superiors.
Job responsibilities of foreman 12 Basic responsibilities:
1. Overall production planning, material management, product quality, cost control and defective rate control.
2. Make the objective plan of product quality and cost control in the workshop.
3. According to the production plan of this workshop, reasonably allocate personnel, organize materials and equipment, and make production arrangements.
4. Adjust the production plan according to the process change or other factors, and assist the production supervisor to solve the production line conflict.
5. Workshop daily affairs and personnel labor discipline supervision, production reports, attendance, performance appraisal, etc.
6. Deal with abnormal problems such as quality, technology and equipment in the production process, and give feedback to the superior.
7. Summarize and feedback the production situation of the workshop in time, hold regular production meetings, and constantly discuss plans to improve production efficiency.
8. Abide by and implement the company's rules and regulations, information security management system and requirements; Monitor and report information security violations.
9. Complete other tasks assigned by superiors.
10. Observe and implement the company's information security management system and requirements.
1 1. Monitor and report information security violations.
Duties of the foreman 13 1, implement the work plan of the department, and assist the superior leaders to make the work arrangement and adjustment of their subordinates.
2. Responsible for the daily work arrangement, supervision and implementation of work items of shift employees.
3. Collect the guest's opinions and suggestions, make effective improvements and remedies, and improve the guest's satisfaction.
4. Organize employees and implement their business skills and service requirements.
The duties of the foreman are 14 1. Check the information of arriving guests to ensure completeness and correctness, and send it to the public security organ;
2, responsible for implementing the company's front desk service standards, improve the level of on-site service;
3. Assist the front desk supervisor in daily attendance, scheduling, training and employee communication;
4. Assist the front desk supervisor to handle customer complaints to improve customer satisfaction and loyalty;
Job responsibilities of the foreman 15 1. Responsible for the work of this class, to ensure that the staff on duty can do a good job of guest inquiries, check-in and so on in strict accordance with hotel standards.
2. Fully familiar with the hotel's rules and regulations, operating procedures and service standards.
3. Assist the supervisor in on-the-job training for employees to ensure the continuity and stability of the hotel's high-standard service.
4. Maintain good working relationship with colleagues and other departments.
5. Fully understand the hotel's various service items and business hours, various promotional items of the food and beverage department, meeting and banquet arrangements, etc. , to meet the guests' inquiries.
6. Keep abreast of the daily room conditions and be familiar with the occupancy rate, passenger flow and arrival and departure time of major guests.
7. Collect and update all kinds of information at the front desk (such as telephone numbers, flight schedules, tourist attractions, etc.). ) in order to provide accurate information services for guests.
8. Be fully familiar with the operation of the hotel computer system, so as to ensure that the employees are skilled in the operation.
9. Check the implementation of pre-agency services and try to meet the requirements of the guests.
10. Make sure to prepare the check-in registration forms for important guests and frequent guests of the hotel in advance.
1 1. Ensure that the guest's mail, fax and telex can be delivered to the guest in time.
12. Check the guest's message to ensure that the message is conveyed to the guest in time.
13. Answer the phone according to the standard stipulated by the hotel.
14. Report on time and wear the correct uniform and famous brand.
15. Ensure that personal hygiene and gfd meet the standards, and always welcome guests with a smile.
16. Keep the workplace clean and tidy.
Job responsibilities of foreman 16 1, check the gfd, code of conduct and attendance of waiters.
2, reasonable arrangement of work tasks, assign everyone to be responsible for sorting and cleaning the room.
3. Distribute the daily work forms of employees, and notify VIPs and rooms with special requirements.
4, check and supervise the waiter according to the standard operating procedures.
5. Keep the master key of the floor.
6. Check the guest room hygiene according to the cleaning standard.
7, check the floor public * * * area, corner, fire escape health and is responsible for the safety inspection.
8, check at any time, urge employees to remove stains on the carpet.
9, check the implementation of the health plan.
10, to ensure the daily inspection of VIP rooms.
1 1. Keep in touch with the reception desk, report the room situation daily according to the procedure, master the room rental situation, and accurately report the room status.
12, inspection and maintenance, maintenance.
13. Control the distribution and collection of guests' articles and cleaning supplies, and strictly control acid cleaners.
14. Record the loss or damage of items and report to the superior in time.
15. The supervisor is responsible for the cleaning and maintenance of service vehicles, cleaning tools and equipment.
16, implement the rules and regulations of housekeeping department.
17. Investigate guest complaints and propose improvement measures.
18, dealing with matters entrusted by guests.
19, and put forward reasonable suggestions to the superior on a regular basis.
20. Responsible for the monthly inventory of guest room warehouse.
2 1. Check the consumption, replenishment and accounting of guest room drinks every day.
22, check the waiter's log every day.
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