Since 20__ years to date, I have been engaged in the hotel financial work for ten years, from the hotel revenue auditor to the day-to-day accounts of the accountant, the asset accounting accountant, the property management accountant, both to do, or to be, I have from the leadership and colleagues to help guide. Help and guidance, through their own continuous efforts, both in the spirit of dedication, state of mind, or in the quality of business, the ability to work have been further improved, and achieved certain results, but also set up a career development goals. Looking ahead, I am full of confidence and hope for the development of their own careers and future work, in order to be able to develop better work goals and achieve better results, I will participate in the work since the situation is summarized as follows:

First, in the work of strengthening learning, focus on improving personal cultivation

financial work like the wheel of the year, a month of the end of the work, means that the next month of work Restart, although complicated, trivial, there is not much novelty, but as the lifeblood of the normal operation of the enterprise, I y feel the importance of their positions, but also in their own work set up some learning objectives: First, to strengthen the political thinking and moral cultivation, timely understanding of industry dynamics, learning the industry advanced management methods, combined with their own actual situation, to improve the efficiency of the work; Second, through the magazines and newspapers, Secondly, through magazines, newspapers, computer networks and television news and other media, seriously study and implement the latest accounting standards, tax laws and other policies and laws, in-depth study and comprehension, and constantly improve the theoretical level, consciously in accordance with the country's financial policies and procedures; Thirdly, we are working hard to study the knowledge of the business, and actively participate in the relevant departments of the hotel to organize a variety of training in business skills, and always be able to withstand the bland, willing to pay and be silent as their own guidelines, services The front line, always put the work on rigorous, meticulous, solid, realistic, down-to-earth work; Fourth, constantly improve the learning methods, learning effect, "learning at work, learning at work," adhere to the use of learning, focusing on integration, theory and practice, with new knowledge, new thinking and new revelations, consolidation and enrichment of Comprehensive knowledge, so that knowledge along with the age of growth, so that their comprehensive ability to continue to improve.

Second, the strict fulfillment of accounting duties, do a good job

I have been a high sense of responsibility and dedication, consciously obey the hotel and the leadership of the arrangements, and strive to do a good job, and better to complete the work of the task. Due to the hotel accounting work, miscellaneous work, much of its work has the characteristics of transactional and sudden, so combined with the specific job situation, the work of the positions are as follows:

(1) Revenue Audit Position: Revenue Audit is mainly the front desk checkout and restaurant checkout of the work of the review and supervision is not only the first step to record the hotel's income, but also one of the important links in the financial management of the hotel, but also the direct reflection of the first-hand information on the hotel revenue. Directly reflects the first-hand information of the hotel's income, therefore, each auditor is required to skillfully master the content of their work and work procedures, including the night audit over the number, processing the charging system data, reconcile the statement, the business halls to review the collection of money, check the cash, credit cards, checks, check the procedure for receiving and accepting invoices, bills management and a series of provisions of the work, the binding of the original bills, statements and other archived information. The hotel's daily income is reflected in a timely manner to ensure that the funds are recovered accurately, while also communicating with the business sector in a timely manner to grasp the first-hand business information.

(2) daily accounting positions: in accordance with the financial system and the budget income and expenditure accounts, dealing with the daily occurrence of business. According to the requirements of the wage statement to establish wage statistics accounts, in order to facilitate the sub-project statistics, on time to the competent authorities to submit financial and statistical monthly quarterly reports; give full play to the accounting and supervisory functions. Provide relevant information and data to the higher management company and leaders in time for correct decision-making. Take the initiative to follow the financial system and expenditure standards stipulated by the superiors, often understand the financial needs and use of each department, and take the initiative to help each relevant department to use the funds reasonably, in order to achieve the normal turnover of funds. In the external payment, according to the regulations to review the voucher procedures are complete, timely settlement of accounts, so that all expenditures are in line with the provisions of all accounts are clear and accurate, strict control, strict implementation and compliance with the national financial system, the accounts to do the day and month, the account is in line with the account, the account is in line with the account.

(3) asset accounting positions: mainly in accordance with the higher management company, "financial budget regulations" requirements, guiding the hotel departments to prepare the annual capital expenditure budget; supervision and inspection of capital expenditures, in strict accordance with the management company's approval of the capital expenditure project, audit the hotel's various capital expenditures, over-budgeted projects, and timely reporting of the project report, approved before the formal implementation. The project will be implemented only after the approval.

(4) hotel property manager position: As the hotel property varieties are complex and diverse, as large as a car, as small as a cell phone, are required to establish a detailed account for management, in order to facilitate the management of each item of property once put in place, and immediately urge the acceptance of the person, the use of the department operator to sign, fill out the property input registration form, such as fixed assets need to fill out the fixed asset card, will be the name of each property, model, quantity, amount, location, etc., to use. The name of each property, model, quantity, amount, location of use, etc. fill in clearly, with this information by department to establish a property ledger, and will be fixed assets.

(5) Property entry system, monthly depreciation. Property scrapping, take the initiative to help the use of the department to fill out the scrap sheet, forwarded to the Engineering Department to do technical appraisal, put forward the opinion of the loss, and then handed over to the property manager to fill out the category, the original value of the property, the depreciation has been made, the net value of the information will be sent to the Chief Financial Officer, General Manager to approve the scrapping of the sheet, to be the completion of the whole set of procedures and then adjust the property ledger, is a fixed asset and then carry out the bookkeeping, the scrapping of the sheet as a primitive voucher to prepare the Accounting entries will be prepared using the scrapping order as an original document. Organize an annual inventory of property, in accordance with the relevant provisions of the property management, supervision and inspection of all departments of property management work and the records of the ledger, checking the account is consistent with the real, found that the problem, and find the reasons for timely adjustments to ensure that the safety of hotel property.

In this series of work, summarized in the following aspects of experience and gain:

First, as a qualified financial workers, not only to have the relevant knowledge and skills, but also have a rigorous, meticulous and patient work style, only adhere to the principle of implementation of the system, serious financial management accounts, in order to fulfill their financial responsibilities.

The second is to correct their position, make efforts to familiarize themselves with the basic business, in order to adapt to the new workplace as soon as possible, take the initiative to integrate into the collective, deal with the relationship between the various aspects of the new environment in order to maintain a good working condition.

Third, only to maintain a calm mind, "take the strengths of others, make up for their shortcomings", in order to continue to improve and make progress.

At the same time, I realized that no matter what position, even if it is an unobtrusive job, should be done with all the heart, even if it is a boring job in the eyes of others, but also to be good at finding fun in it, and to do it day by day, and to find innovation from the change.

Working in the hotel experience sharing 2

Resignation of the old year, welcome to the new spring, the past 20__ year is busy and full of a year, but also to join the company from strange to familiar with a year, a year of work in the little by little, so that I continue to learn and grow. Now on the work of 20__ year to do the following summary:

First, the system construction

1) the beginning of the year to sort out, improve the job responsibilities of various departments, including administrative personnel, finance, store manager, shopping malls, after-sales service, business class.

2)Under the leadership of the general manager of the company, with the cooperation of the President's Office, the company's various management systems have been sorted out.

3) standardized the workflow of the Ministry of Human Resources, collated, revised and developed the daily use of personnel forms **** 26.

4)Under the leadership of the company's general manager, the company's staffing and organization were approved according to the actual situation of the company.

5) According to the change of the company's structure, modify the management structure chart of each department.

Second, recruitment, training

Because of the division of labor within the department, the beginning of the recruitment, training work is responsible for Sheng Yan, because of the Sheng Yan private salesman clothing fee was dismissed by the company, take over the recruitment, training work of the Sheng Yan pre-existing residual problems, such as private salesman full refund of clothing fees, personnel file management confusion, etc., to deal with the entry training content to organize, and organized the April training. The company has also organized a recruitment campaign in April.

_ April Liu Hazel joined the company, the recruitment, training work transferred out, and actively cooperate with it, so that the work of a smooth transition. the end of October Liu Hazel resigned, once again to take over the recruitment work, organized Liu Hazel handed over the sales staff data, and contact with the recruitment company, headhunters, sorting out the company's selection of recruitment channels.

After taking over the recruitment work in November, *** for the entry of 33 people, 17 people left (including the merchant salesman), *** there are 15 merchants asked to hire a salesman on behalf of the implementation of which there are 7, the rest of the merchant requirements are too high, not the right person, or the merchant to give a low treatment no one is willing to go.

Third, the assessment

1) the company, designed a 360 ° evaluation form, involving the following departments: Finance Department, general administration, sales trainees, mall management. Utilized at the beginning of the year, but with the company's structure, the constant changes in management personnel and my workload and not be continued.

2) According to the requirements of the company's April adjustment, the design of the performance appraisal form of the various departments, including: vice president, after-sales department, Finance Department, business management, a business management department, business management department, Merchants Department, Marketing Department, Planning Department.

3) July organized the company's performance management system and appraisal system, the indicators were summarized again.

4) In general, ___ years of assessment work is not so ideal, realistically speaking, the company's performance management system is not really established, which is related to the company's environment, but my work is not enough to do is also one of the reasons, ___ years will make improvements.

Fourth, pay

1) in the company under the leadership of the general manager of the company, modify, improve the company's salary structure table.

2) in April of the company's overall salary to make adjustments to the company's employees, such as base salary adjustment, the whole company's salary part of the year for ten thousand yuan, bonuses according to the company's sales situation in proportion to the accounting.

3)The bonus program for each department has been adjusted, and with the changes in the management of the company's vice president-level managers and constantly modify the bonus program, for example: the after-sales department program from April to December **** modified four times. And each modification has a lot of measurement work.

4) Monthly review of the various reports submitted by the departments, payroll accounting, and analyze the ratio of payroll in various departments.

5) ___ years in the salary management, just do a simple accounting and analysis work, did not do the process control, did not really play a role in providing a basis for decision-making for the company's decision-making layer, in ___ years will make improvements.

V. Other work

1) in the ERP system, designed to increase the "personnel management system", including the basic information, training, such as the case of change, to carry out its day-to-day maintenance work, including: entry of employee records, transfer entry, separation entry, change entry, training entry, and so on.

2) Daily cleaning of personnel files.

3) the articulation of various departments, including and stores and other departments to coordinate the collection of staff clothing fees and deal with merchant relations.

4) Daily labor disputes within the company.

Hotel work experience to share 3

At the end of the year, to harvest inventory. In the past year, the sales department in the hotel general manager team's correct leadership and the close cooperation of other departments, basically completed the sales task in 20__. The work of the department has also gradually entered into maturity from the initial growth period. At the beginning of this year, according to the hotel's marketing needs, in the original staffing, the addition of a sales director, responsible for guiding the sales staff to carry out sales work, and to be checked and tracked to ensure that the sales target is completed on schedule. In the *** with the efforts of all sales staff, sales performance compared to last year also had a significant increase. Achievement of results, and this year's substantial solid work is inseparable.

First, external sales and reception work

First of all, the sales department after a year of integration and development, has gradually matured their sales work, expanding their market. The business hotel to the tourism market, improve the visibility of the hotel, and strive to do the limit for the hotel to create economic benefits.

According to the work plan at the beginning of the year seriously implement each item, the sales department of the year focuses on business casual guests and conference sales, due to the geographic location of the hotel is limited to the occupancy rate of casual guests is low, the annual sales department of the casual guest occupancy rate of the business guest, we increase the business guest sales efforts, to visit the important companies to sign a business agreement, and at the same time, according to the different seasons to develop a different sales program, to visit the customer for ___, to visit the customer for ___. Targeted _____ visits to customers, such as the peak season of tourism, we put the ground team better travel agency serious visits and communication, most of the motorcycle conference held in December to January, we contact the dealer in a timely manner. For the peak season of the hotel's overall sales volume to pave the way. Usually when organizing customer files, classification of regular return visits, while constantly developing new customers, as of the end of the year **** signed an agreement of 454.

__ years in September I went to the hotel as sales manager, __ years in 10 the hotel officially listed three-star, which provides external publicity chips for the sales department, but also to improve the overall level of our hotel to a grade, in favor of the hotel's sales work.

With the rapid development of the network, the network publicity not only improves the popularity of the hotel, but also through the network company to improve the overall occupancy rate of the hotel. By the end of the year **** and 54 network booking company signed a network cooperation agreement. We are important to the network company to increase the commission rate, the use of its publicity can make more guests through the network to understand the business hotel in detail, such as Ctrip, Yilong, Hengzhongweiye and several other network companies.

At the same time in this year we received the Yangtze River Zongshen JiaoLong HengYun a number of motorcycle companies, Kelong electric appliances, Weijun company MengNiu Dairy University of Traditional Chinese Medicine, railroads and the global international travel and so on more than thirty large and small meetings, for each meeting reception, all departments can seriously cooperate with the sales department, the reception of the meeting was successfully completed, the guests gave us a certainty of our work. Here I would like to sincerely thank the leadership and staff of all departments for their support of our sales department.

Second, the internal management

The hotel has its own website, the sales department is responsible for the maintenance of the website and web page content updates, to expand the influence of publicity through the network, and timely and accurate to the hotel's dynamics, the news released, so that more people understand the hotel, at the same time, we put forward a new hotel website construction program, which lays the foundation for the development of the future of the hotel website.

Third, shortcomings

1. External sales need to be strengthened, and now we have relatively few casual visitors.

2. The meeting information is not timely understanding.

3. In the reception work is sometimes not careful enough, in some details do not pay attention to, consider the problem is not comprehensive.

4. Sometimes due to the communication of untimely information is not accurate enough; affecting the overall sales and reception of the hotel, in the future work to be careful, try to avoid, to be able to do timely communication, thus reducing the work of errors.

20__ year work plan:

1. The main work of the Sales Department to improve the occupancy rate of casual guests on the basis of increasing the sales of meetings and tourist teams, although the hotel location is not ideal, but we have other advantages, because large-scale meetings can enjoy the solitude of the environment tourist teams to provide reasonable prices and excellent service is the most important. At the same time through the network booking of guests should not be ignored, and strive for this year's network occupancy rate has a new increase,

2. Change the existing way of working, increase our business casual groups, improve customer quality, deepen customer understanding of our hotel, so we have to strengthen the sales department overall sales force, improve the level of sales, in order to ensure that a certain occupancy rate of hotels and the benefits of the price of the room Should also be in line with the market, according to the off, flat, peak season, and different source market characteristics, the development of a more flexible pricing strategy First of all, the same class of hotels in Hacienda market research, accurate mastery of the information and dynamics of the tourism market, as well as other hotels occupancy rate analysis of the competitive situation, to the hotel to provide accurate reference data to adjust the hotel's sales strategy, the hotel's pricing policy to put forward the implementation of the program. Adapt to the needs of market competition. At the same time, according to the tourism market off-peak season to make the corresponding sales plan, put forward their own promotional programs, and old customers to strengthen contact and communication, while establishing new customers, the accumulation of conference information.

3. In the off-season of tourism, strengthen the sales of food and beverage, do a good job of hospitality, to ensure the quality of service.

4. Redesign the hotel's website to have a web page with the characteristics of the Shangda Hotel. At the same time, the sales department should update and maintain the webpage timely and accurately, so that more guests can understand the Shangda Hotel through the network.

Finally, I believe that the sales department in the general manager of the correct leadership and the departments of the full assistance, the sales department this year's work can be on a new level.

Working in the hotel experience sharing 4

20__ year passed, we ushered in a brand-new year, 20__ year although the past, but we can not forget that in the past year the hotel by virtue of excellent equipment and facilities, high-quality service management and excellent workforce, in the fierce competition in the market to create a good economic returns and social benefits. Economic gains and social benefits. In the coming year I will continue to conscientiously implement the company's decision-making, always keep pace with the company, continue to implement the work policy formulated by Mr. Liu in 2009: to grasp the benefits, grasp the management, innovation, security, and strive to complete the year's annual target task of 21_9 million and 20__ the task of 22.5 million.

20__ we experienced the world financial crisis, global influenza A h1n1, in the face of difficulties, we seize the opportunity to seize the market, strong internal training, expanding the source of customers, to complete the annual plan of 21_9 million.

20__ we combined with this year's market analysis of the implementation of the four grasping two to protect the effectiveness of the work of a care have:

First, the Sales Department 20__ main grasp of the meeting, grasp travel agencies, grasp the long-time residents.

Second, the rooms, front desk, engineering and the whole store to protect the company's retail customers.

Third, care for the life of the workers, strengthen training, organizational learning, focus on the cultivation of talent. Care for workers is the same as care for the enterprise, a study found that employee satisfaction increased by 5%, will be associated with the enhancement of 1_.99% of customer satisfaction, but also to enhance corporate efficiency by 2.5%, so we have to let the staff work happily, enriching the cultural life of the staff (organizing staff spring and autumn tours, organizing staff ping pong tournaments, badminton tournaments) to strengthen the cohesion and centripetal force to improve guest satisfaction and loyalty. Satisfaction and loyalty. Quarterly employee satisfaction survey, from the first quarter of the integrated 03.0.0 to the integrated 0.4.

In short, the four grasp the two guarantees a care proposed, the specific depth of each department has achieved good results. Annual operating income reached 21.9 million, gop reached 52%, the annual occupancy rate of 69%, the annual reception of dispersed 50000 people, reception groups 1848.

20__ year we want to continue to use the guest room specialization products to guest demand as a starting point to meet the needs of the guests as the end, to provide differentiated products, to do "nothing else I have, nothing else I fine", so that guests feel the quality of the Shenzhou international service quality, the quality of the Shenzhou international guest rooms are different, at the same time, we have to grasp the shortcomings At the same time, we have to grasp the shortcomings and ensure the benefits to win the market, occupy the market, and make the guest rooms gainful. The operation of an enterprise is to rely on the teamwork of all employees to be successful, so we ask our entire staff to love their jobs, dedication, hard work, collaboration, improve service quality, to create a first-class brand, a theme each month to select the best employees and elected Smile Ambassadors, set up and to strive to complete the 20 ___ yearly task index of 22.5 million.

So, please rest assured that the leadership, Shenzhou International is a team of unity, dedication, able to suffer, able to fight the collective, I will be closely around the grasp of efficiency, management, innovation, security work policy to carry out the work, with high-quality service to win the satisfaction of the guests, with sincere care to win the satisfaction of the staff, and with more economic gains to make the company satisfied.

For the 20__ year task indicators, the following work plan:

First, the Sales Department: Sales Department completed the budget for the year 21_8 million, the front desk to complete the 3 million. March 1, the beginning of the booking center to increase room rates of 20-40 yuan to continue to push the weekend specials, the specials to 478 yuan / day, the market segments, compared with the 09 annual agreement of the company to reach 50%, the booking center to reach 25%, the specials to 478 yuan / day, the market segmentation, and the 09 annual agreement of the company to reach 50%, the booking center to reach 25%, the booking center to reach 25%.

Second, the Department of Rooms: Improve efficiency, according to the seasonal off-peak season should be recruited temporary workers, increase the amount of rooms to do, adjusted to 14-16 rooms per person. Administrative floor room remodeling will be completed at the end of February, the Executive Lounge open afternoon tea, the executive floor continue to do high standard night beds, all the use of new cotton fabrics, casual guests continue to implement the system of no room check.

Third, the Ministry of Personnel: in accordance with the monthly budget reasonable employment, recruitment of temporary workers, hourly workers, compression costs to improve staff welfare, regular training, strengthen foreign language training efforts, do a good job of store leadership team training.

Fourth, engineering, security department: energy saving, to ensure that the normal operation of the hotel, to find the root cause of the potential to dig, from water, electricity, energy on the effort, make great efforts to maintain the room.

Fifth, in short, the whole store on the 20__ year to complete the budget of 22.5 million have the determination, the gop annual completion of 54% have confidence, for the Shenzhou business travel to make greater contributions.

Engaged in the hotel work experience to share 5

I came to the Grand Hotel in January 20__ to work, so far nearly a full year. When I look back, I have a lot of feelings. Over the past year, I have been in the hotel at all levels of leadership care and cultivation under the growth of rapid, ideological place is maturing, the level of business continues to improve, the overall quality of the rise on a new level. Especially in August was appointed by the hotel for the western restaurant after the foreman, so that I get a better overall exercise. Responsibility is heavier than Mount Taishan, all of which prompted me to constantly strive to learn to master new knowledge, innovative management methods, approaches, strengthen communication and coordination with colleagues and employees, for the work of the new problems that arise, "cite one to reflect on the three" to carry out self-examination and self-checking, and strive to nip the problem and complaints in the bud, and resolutely prevent the expansion of the situation. Consciously support and support the hotel and the department's policy decisions, and actively guide the thinking of the staff to implement the instructions of the hotel leadership. Review 20__, I mainly did the following points:

First, constantly learn new knowledge to adapt to the new environment.

Huatian Hotel is an elite, elite gathering place, in the face of a variety of pressures and challenges, I strive to learn the knowledge of various places in the spirit of the day and night, and strive to achieve the latter catch up. The main practices are:

1, humbly ask senior staff and leaders.

2, in the repetition of work to seek a breakthrough point, pay attention to details, the existence of the problem to carry out research, the guest's psychology to carry out speculation. For example: Andritz VIP stay, I used a small notebook to write down the preferences of a guest after the first service, including favorite food, drinks and habits, etc., and carried out in the future service for the service.

3, through professional books and online access to relevant information, to understand the cutting-edge knowledge.

4, according to the experience and knowledge learned, combined with the situation of the Western restaurant, the reality of the demand for guests in Huaihua, to carry out the details of the local adjustment.

Second, innovative management methods focus on staff psychology.

For the first time on the grass-roots management positions, how to manage, play well, unite the team has become my most urgent problem, the management of the management of the management approach to the whole team's excellence or not, but also highlights the ability of managers themselves to manage the overall situation and charisma. I focus on the following aspects of the management of the weekdays:

1, efforts to break the team growth is not conducive to the enhancement of the business level of the institutional mechanism.

2, pay attention to play the staff's hobbies and specialties, as far as possible, the deployment of staff to the appropriate work, in order to achieve the purpose of the people to the best of their ability.

3, pay attention to the staff of the workplace suggestions and opinions, adopt reasonable suggestions.

4, the use of rest to talk about the method of chatting to understand the psychological dynamics of the staff, and actively guide the staff's thinking, to motivate employees to work hard. For employees to analyze a series of problems and contradictions facing the promotion of physical and mental health and growth.

Third, strengthen the details of the service to achieve the perfect standard.

Details determine the success of the failure of this reasoning in the process of practice has been fully evidenced, some hotel workers believe that "big things are not bound by small details", but the fact that the opposite is true, the hotel industry, the nature of the special, which provides that the practitioners need to have a good mentality, but also to do "! Three diligence", therefore, the service personnel must have a keen insight, think of what the guests think, do what the guests do, to the professional level so that guests can enjoy the value for money service. But really want to do this is very difficult, although so, we still have to try to do a good job, my personal practice in this place is:

1, through the attention of the guest's speech and demeanor, to determine the needs of its personalized service, here to pay attention to is the tone of voice of the guest, expression, action, etc..

2, attentive service, every posture, smile to strive for perfection, presented to the guests is a kind of beauty to enjoy.

3, to train employees to pay attention to details, both in life and work. Especially employees directly to the guest details of the service process faults, to be clearly pointed out and corrected for its employees to develop good habits, in public and private are beneficial.

4, to strictly establish the "perfect" concept, absolutely no "as far as possible" idea, which is not forcing employees to achieve the perfect standard, which is not very realistic, this refers to the provisions of the staff to the pursuit of perfection as the goal, unremitting efforts! Frankly speaking, I have made a little achievement in this year, at the same time there are many shortcomings and deficiencies, such as my management process is not strong enough, too humane, etc., which all highlights my management level has to be improved. The next step, I will gradually increase the implementation of more stringent standards to restrain themselves and their colleagues, and constantly improve their own cultural knowledge and social awareness.

20__ years, I have obtained every progress, every honor is inseparable from the hotel and departmental leadership of my help, inseparable from the strong support of colleagues. Thank you for the leadership of my training and love, thank you colleagues for my affirmation and concern. Looking back, feel the years; looking to the future, the cause of exciting! The new year, a new starting point, there are leaders and colleagues as always care, I will continue to work hard, climb the peak, live up to expectations, for the ___ Huatian into the Southwest China's hotel industry carrier to contribute to their own strength.

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