Current location - Recipe Complete Network - Catering industry - How to complain about the restaurant charges?
How to complain about the restaurant charges?
Unreasonable prices for food and beverage restaurants dining encountered unreasonable charges for the right to defend the method: China's "Consumer Protection Law," Article 10 provides: "Consumers enjoy the right to fair trade. Consumers in the purchase of goods or services, the right to obtain quality assurance, reasonable price, measurement of the correct and other fair trading conditions, the right to refuse the operator's compulsory trading behavior." Consumers have the right to refuse unreasonable charges when dining at restaurants. Consumers can go to the industry and commerce department, or call the phone 12315 to complain, using the form of law to protect their legitimate rights and interests. Four major traps in the catering industry: First, the "seasonal price" ambiguous. Seafood, poultry, high-priced vegetables, the operator is often marked on the menu "price tag", the consumer checkout only to find that the price is incredibly high. Second, the coupon restrictions. Some restaurants to preferential coupons to solicit business. When consumers next meal and show the coupon, the store is to "this coupon can only be used at a certain time of the day", "this coupon is only valid for certain dishes" and other reasons to stall, and to the coupon printed on the back of "the use of Rules, if any changes, without prior notice", "the voucher interpretation right belongs to the store all" and other terms to excuse. Third, the raw materials in the middle of the package. That is, consumers choose to consume the food and the operator to provide inconsistent, even if the request for face-to-face verification, can not avoid the business in the cooking process to do tampering. Fourth, seafood measurement fraud. As many seafood to be weighed by the pound and the price is not expensive, driven by profit, operators are often in the seafood measurement tampering. Such as in the electronic scales below the pad plastic foam, resulting in weighing the missing catty; and so on consumers to pick a good seafood only when the unit price figures and "start counting", the scales and seafood with the weighing of pricing; seafood thrown violently into the scales, resulting in an instant increase in the impact of the scale's measurement of the number of leading to measurement is not permitted; stacking of items in front of the electronic scales, or placing the scale at a distance, making it difficult for consumers to see.

Article 10 of China's Law on the Protection of Consumer Rights and Interests states: "Consumers enjoy the right to fair trade. When purchasing goods or accepting services, consumers have the right to fair trading conditions such as quality assurance, reasonable price and correct measurement, and the right to refuse the compulsory trading behavior of operators." Consumers have the right to refuse unreasonable charges when dining at restaurants. Consumers can go to the industry and commerce department, or call the phone 12315 to file a complaint, the use of legal forms to protect their legitimate rights and interests.