How to be an excellent restaurant foreman

There are two principles: being pious to others, being normal to things, being humble in short, and being modest in manners

First of all, cultivate an external image. The so-called image is a person's spiritual outlook. The main job of the hotel is to provide quality service for the guests. A good mental outlook will make guests and their employees feel like enjoying the spring breeze, which will infect them, make them feel at home and make them feel a sense of belonging. Good mental outlook, including neat clothes, elegant manners, good conversation, good communication skills, great affinity, cohesion and advanced thinking. Good mental outlook, not only can convey the intention of superior leaders, but also be good at grasping the ideological trend of subordinate employees, respecting, caring and considerate employees, listening to and summarizing the opinions of subordinate employees on improving hotels, and being a good assistant to leaders and spokesman for employees. First, we should have an empty cup mentality. Because the cycle of knowledge updating in modern society is shortening, the era of relying on a diploma for life is gone forever, so we should constantly update our knowledge, eliminate some outdated knowledge and experience, be proactive and never be satisfied. Second, the mentality of learning. "Pay attention to learning everywhere" and "There must be a teacher in a threesome", and learn from superiors, experienced teachers, subordinates and books. In short, learn from all people who have real knowledge, such as sponges absorbing water, and constantly integrate them for their own use. Third, we must have a mentality of not being afraid of setbacks. When encountering difficulties, there are always more ways than difficulties to establish such a belief. We must firmly believe that there is no hurdle to cross. Fourth, we must have a positive attitude. Negative mentality will poison a person's mind, affect a person's mobility, and even make a person's mobility disappear completely. The so-called positive attitude, to put it bluntly, does not complain about work, life, blame others, be proactive and never give up. Fifth, be grateful. The cultivation of internal strength also includes the study of business. Hotel, as a profitable enterprise, ultimately takes paying attention to economic benefits and always pursuing maximum benefits as its ultimate goal. Therefore, a good attitude alone cannot produce economic benefits. Just as it is ridiculous for a person who can't use a gun to talk about defending the motherland. As a foreman, we should study hard knowledge and management knowledge, play an exemplary role among employees, and do everything possible to improve the economic benefits of the hotel. To be an excellent foreman, we must reflect on our own work mistakes every day and constantly improve our working methods while cultivating our external image and internal strength. Steps/Methods For the catering industry, the foreman is responsible for a lot of connecting work, including organization and implementation, supervision and inspection, daily management and so on. With the increasing proportion of environmental protection, information and intelligence in the hotel industry, the knowledge structure of traditional hotel industry based on etiquette and service can no longer meet the requirements of modern hotel industry for foreman. On the other hand, a large number of young people with aspirations have stepped into the hotel industry. How to be an excellent foreman and then grow into an excellent professional manager? I hope the following "seven questions" can give you some help. 1, "bubble" and "sponge"-the outlook on life "bubble" and "sponge" are very light, just like young people who have just stepped into society, without rich experience and connotation. However, the "bubble" is very complacent and thinks that it is great, so it always floats on the water with the tide; The "sponge" is just the opposite. It is always holding an open mind and constantly sucking various nutrients, so that it constantly expands and precipitates. 2, "Little Girl" and "Big Head Waiter"-Mentality Problems Some scholars once said: Even God will forgive a girl for losing her temper. I think this can only be given to those good babies who are under the protection of their parents. What will you do if your employees have a conflict with you because of a little thing? You won back your dignity by not talking to her for three days and not smiling at her for five days? "Little girl" can't be a foreman. As a foreman, what you need more is care and tolerance, and you need to treat your subordinates as your friends and relatives. You can't be a good baby or a "girl next door". You should be a big brother, a big sister or a little teacher. Caring and considerate, strict and tolerant. A foreman should be a "waiter's waiter" at work, not a "senior official who killed people". Once you do this, you will find that your prestige and dignity have not declined, but won the hearts of more employees. How to be the best waiter or foreman

Being a waiter is definitely the best way to sell and get started. And it can create benefits for the restaurant. There is also a source of wealth. Can handle the relationship between colleagues, it is easy to go from waiter to foreman.

how to be an excellent foreman in professional catering network

For details, please read the original text:: jingyan.baidu./article/fec7a1e53d4651191b4e788.

Restaurant foreman directly leads troops to fight, and if the execution is not in place, it will directly lead to the ineffective implementation of the company's strategic objectives. The method of closed-loop management can make grass-roots supervisors improve their execution from the aspects of target management, time management, effective communication and problem handling through the coaching role of transmission, acceptance and authorization.

Basic responsibilities

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1. Strictly abide by the system of morning and evening parties, and make arrangements early and summarize later. Responsible for checking employee attendance, attendance, gfd, etc. Organize and make employee attendance reports

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2. Be responsible for implementing and planning employee training, as well as conveying, implementing and checking rules and regulations and awareness systems;

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3. Participate in the evaluation of employees and put forward suggestions and summaries for improvement.

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4. Be responsible for arranging employees' public holidays, making public holiday reports in advance, and coordinating employees' shifts and job transfers

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5. Be responsible for the cleanliness and good business environment in the area; Implement and guide the service attitude and service terms.

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6. Organize employees to do inventory and holiday sales, strictly implement the commodity inventory system of the company and shopping malls, be responsible for the preparation work before inventory and spot check after inventory, and immediately correct any errors when found.

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7. Be responsible for the completion of various indicators issued by superiors. Be responsible for the management of the business site, and earnestly implement the work plans assigned by superiors. Manage the loss of individual commodities

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8. Supervise the purchase, acceptance, storage management, commodity display, commodity quality and other related work. Grasp the dynamic situation of shelf life, food hygiene, price and so on.

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9. Collect feedback information from employees and customers to help solve them in a timely and effective manner.

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11. Handle conflicts among employees in a timely manner, and lead employees to be positive, United and friendly.

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11. Participate in the guidance and supervision of anti-theft, fire prevention and loss prevention.

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You can't delay the handling of customer complaints on the grounds of being absent from work. For example, customers should also be given a definite time to reply to complaints that are handled in case of death.

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Baidu's experience: jingyan.baidu.

Improve execution

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1. Clear goals-goals are the direction of execution

(1) Unity of personal goals and team goals

Execution needs a clear goal, and only when the goals are clear can execution have a direction of progress.

for grass-roots teams, how to form the same goal? First of all, we must decode the company's overall business indicators and objectives to the grass-roots team layer by layer to form a team goal, so that the grass-roots team has a clear direction of struggle; Secondly, through study, discussion and understanding, the goal of the grass-roots team is decomposed into every employee, so that everyone has their own clear goals and clear their own direction of struggle. Everyone has a heavy burden, and everyone has indicators, which also makes the efforts of employees more scientifically quantified.

(2) communicate effectively and reach a * * * understanding

employees and grass-roots supervisors set goals together, fully and effectively communicate the set goals, and after obtaining the * * * understanding, both parties sign to confirm the effectiveness of the goal setting. There are two experiences in the communication process:

1. Learn to listen. When communicating, you should temporarily forget your thoughts, expectations, prejudices and wishes, concentrate on understanding the content of the conversation, experience it with him and feel the whole process;

2. Empathy. Only when the two sides of communication adopt the way of empathy, so that both sides of the conversation can stand in each other's perspective and put themselves in each other's shoes, can we truly understand each other's meaning and realize effective communication.

(3) Goals need to be SMART

SMART goals can provide enough motivation, gather more resources, and make improvements automatically and spontaneously to achieve goals. When setting goals, we must meet the characteristics of "SMART": S-definite, M-measurable, A-achievable, R-relevant and T-timeliness. Setting goals needs to be challenging. Generally speaking, the goals we set are goals that can only be achieved by stepping on tiptoe. After completing a goal, you can make more challenging goals.

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Second, build a team with fighting capacity and success-the team is the foundation of execution

(1) Find and cultivate people with execution

After defining the team objectives, we must build the team into a team with fighting capacity and success. A fighting and successful team must have people with strong execution. Although all the members of the team are not necessarily elites, they should be able to give full play to their best abilities and make the team successful. Such team members may be different in personality, knowledge and skill level, but they all have the same characteristic: they are a group of people who have a high sense of responsibility for themselves and their work. There are 17 people in our team, including 11 new employees. In order to effectively implement and solve the symptoms of "blindness" of new employees, we divide them into three product process teams according to the product family, and each team is led by a person with strong execution, who will drive new employees to implement the plan. They are the core backbone of the team. Under their leadership, the whole team members resolutely carried out the plan, successfully predicted and solved many major problems, and the team's combat effectiveness and cohesion rose to a higher level than before.

we should believe in "making heroes with the times"-creating momentum for employees, so that they can exert great energy and become real heroes. The more responsibilities they are given, the higher they will fly.

(2) Effectively authorizing and building decision-making power

As a grass-roots supervisor, you should first understand what you have to do by yourself, what should be handed over to the core backbone of the team and what should be handed over to other members of the team. Instead of doing it in person regardless of the details, it is necessary to effectively authorize.

when authorizing, we should not only give people fish (decision-making power), but also give people fish (decision-making power, that is, how to make decisions). Not only find people who are willing to send the letter to Garcia, but also people who are "smart enough to send the letter to Garcia". Good execution is an execution based on decision-making, and it is also an execution based on "the mind should be developed and the limbs should be developed".

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Third, make a careful plan-plan is the premise of execution

There are three points to grasp when making a plan: 1. The planned tasks mainly come from work tasks, technical solutions, product inspection, quality improvement, etc. with clear objectives; 2. The plan needs to explore various ways to achieve the goal and select the best key path, such as sorting the activities through the network diagram to find out the path with the longest construction period; 3. Some major tasks or projects also need to consider making communication plans and risk plans. With these plans, we can not only solve the problem of "procrastination", but also examine whether the progress of the project meets expectations and reduce the risk of the project.

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Fourth, prioritize the work (focus)-focus is the means of execution

Focus and grasp the key points. If the generals disperse their forces, they will be easily defeated one by one, and if they pay attention to one important matter at a time, they may succeed. In order to solve the problem that important tasks are not completed in time, all planned tasks should be prioritized according to the two latitudes of "importance" and "urgency" (Figure 2). The first quadrant is the Class A task (important &; Urgent), priority should be given to completion. The second quadrant, that is, class B tasks (important &; Not urgent), such as planning and problem improvement measures. The principle is to give priority to class A tasks, followed by class B tasks, less to class C tasks, and not to do class D tasks.

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v. implementation-implementation is the key to implementation

in the process of implementation, we must set an example and become an engine that drives the whole region. Grass-roots supervisors should constantly and carefully analyze the implementation of tasks, the problems of the team and the status of employees, find out the gaps and give correct and in-depth guidance. We have formulated two measures: 1. Six steps for effective tracking of QAISEE: Q-clarifying the problem; A-full discussion; I-on-site evidence collection; S-formulate measures; E-implementation of measures; E-effect confirmation. 2. Key employees should be personally responsible for specific tasks. During the three-month improvement, our core backbone personally tracked and solved a number of difficult problems. Team morale has also been improved.

in the process of implementation, attention should be paid to details. Laozi said: If the world is difficult, it will be easy, and if the world is important, it will be done in detail. The higher the degree of detail, the finer the work, and the better the implementation effect. For example, in the process of quality improvement, we constantly pursue the root cause through 6sigma method and 5W method, and finally find a device soldering problem that has been bothering us for several years and has not been effectively solved. The root cause is unreasonable material distribution in the warehouse of the production workshop, which leads to pin deformation. When the problem of device soldering was mentioned before, everyone would say that the reason was that "the device pin was deformed when it was supplied with materials". This case shows that only when the details are concerned can the root cause of the problem be excavated, the measures be effective and the quality be steadily improved.

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VI. Regular inspection, reporting and loop correction-inspection is the guarantee of execution

Each plan should have a supervisor and be effectively authorized to the core team members, such as the quarterly plan supervisor and the monthly plan supervisor. At the same time, feedback and report regularly. Once the deviation from the target is found, the root cause of the problem must be found and the improvement measures should be put forward.

As a grass-roots supervisor, you should keep a close eye on Class A tasks and seek feedback and reports from time to time. As the saying goes, "Seeing is believing in a hundred stories", the process of inspection is to find and solve problems and to boost morale. Check what you emphasize, get feedback from the person in charge, and work with him to solve the problem. Never put off checking until the end of the plan.

END How to be an excellent workshop team leader

Grass-roots management

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